I found Thompson LES to be comparable to other boutique hotels I have tried in most respects, with the notable exception of their service, which greatly exceeded my other experiences.
In particular, our reservation was complicated as we had three rooms booked using booking.com, we changed the names under which the rooms were booked, we cancelled a room, we arrived at different times so the confirming credit cards were not always from the people who were staying the room, etc. This created a few billing issues a the end which I do not attribute to being the fault of Thompson, more to do with the complexity of the transaction(s). They remained professional, cordial and helpful at ALL TIMES during the discussions that I had with various staff, in particular Sebastian at the front desk, with whom I spoke numerous times. In fact, they were helpful on premise, by email and by phone. They also tried to make sure we understood what the next steps were and made recommendations for follow-ups that were beyond normal service requirements. They never made us feel as though we were being unreasonable and apologised numerous times for any adjustments that needed to be made. In other hotels, I could imagine a somewhat less courteous approach would prevail.
In terms of the rooms, etc., they were reasonably sized and decorated for an upscale boutique hotel. The bar service was also excellent.
The gym was slightly cramped, but functional and did not feel so much as if it were in a basement (which it is).
Hats off and a big thank you to them!
- Also Known As:
- Thompson Les New York City
- Thompson Les Hotel
- Official Description (provided by the hotel):
- This wonderful New York hotel is located less than five minutes from the 2nd Avenue Lower East Side subway station.Featuring modern decor, an outdoor pool, 1,200 square foot fitness and renewal center along with Blue Ribbon’s famous Sushi Izakaya Japanese restaurant, the property is sure-to-please.The modern rooms at SIXTY Lower East Side (formerly Thompson LES) start at 325 sq. ft. with many being 550 sq. ft. going up to their beautiful SIXTY Loft at 2,000 sq. ft giving all travelers plenty of room to spread out.All rooms feature floor-to-ceiling windows with black accents. They are equipped with a flat-screen TV and an iPod docking station. A minibar is provided and late-night In Room Dining is available. At Blue Ribbon, guests may enjoy sushi and other Japanese appetizers along with fresh signature dishes such as pork ribs, fried rice and a selection of roasted meats.Business center services are available through the concierge desk. The hotel has valet parking and complimentary coffee in the lobby each morning until 9:30AM for all guests.Above Allen, an exclusive terrace lounge for hotel guests and members only, is located on the 7th floor of the hotel.With the hotel being just a 15-minute walk to Little Italy, 20-minute walk to Greenwich Village and a short subway ride to Times Square, the SIXTY Lower East Side (formerly Thompson LES) is a wonderful option for anyone traveling to New York City.We look forward to welcoming you soon! ... more less
- Reservation Options:
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