Fabulous location, great room with an amazing view uptown and downtown. Concierge(s) were extremely helpful for restaurants, salons etc.
Neighborhood is excellent - so much within walking distance.
Will definitely stay here again

because when you realize around 10pm that you are above a raging nightclub you will not get any sleep. I called the front desk repeatedly and they kept saying they would ask security to ask the bar to turn down the music. It never happened, They claimed they could not change my room even after repeated requests. When I called at one point I told the night supervisor to send security up to my room so they could hear how loud it was and he said he did not need to do that as he knew I was right above the bar and they were aware of loud noisy it gets. What? Why would they even "rent" these rooms to people? There are way too many great hotels in NY. There is no point in staying here.

The Thompson LES has a lot of positives; a location in an interesting area of New York (LES), the reputation of the Thompson brand, and a decent level of design. Unfortunately, those are outweighed by the negatives as below.

First, the staff at the property were unimpressive. They were generally unfriendly, and not particularly helpful. For example, on arriving I asked for directions to a noted nearby restaurant (WD~50 with one Michelin star) and the receptionist, after saying she had no idea about the local area, could not figure out how to even provide directions using Google Maps. There was nobody to open my cab door anytime I pulled up outside the hotel and generally the staff seemed uninterested. There were one or two exceptions, but their general demeanour was sour.

Second, the hotel does have a tired feel. While there are some solid design elements, the bathrooms for example, the standard room I stayed in had many nicks on the furniture with a thin wood veneer that did not look high quality. It was also quite small at this price point, even by New York standards. The upgraded room I received later on (read below) was spacious enough to feel like you were receiving value for what you paid.

Third, and this would be the critical factor for my stay, was the fact I was in a room which was directly above their night club. I was never informed about this, but quickly realized the fact when I woke up to a highly interruptive bass beat at 3 AM on a Saturday. I understand New York is noisy, but this was ridiculous. The manager offered to upgrade me at that point, which I did, but that was the least they could do. It was not particularly convenient to change rooms at 3 AM and no other compensation or acknowledgement was provided. Beware and always ask if your room is near Above Allen!

Overall, the Thompson seems to float more by its name and reputation than the quality on offer for a boutique at this price point. I could understand a 3.5 star with a minimum level of service like this, smaller rooms, and less than inspired furnishings, but hardly this.

This hotel has a very good location at the lower east side, around one can find many shops and restaurants and be a little away from the crowd of times square area. The staff was nice, check-in and check-out were fast and easy. The room was good and spacious, and even being on the same floor as the bar I couldn´t hear a thing. Two things I didn´t like: the blackout let some light in that was right into my eyes in bed; and the air conditioning that didn´t provide a steady temperature, but it was blowing air once in a while, again hitting me in the face while in bed, which caused me to feel unconfortable with the wind and feel hot and cold throughout the night.