The Thompson LES has a lot of positives; a location in an interesting area of New York (LES), the reputation of the Thompson brand, and a decent level of design. Unfortunately, those are outweighed by the negatives as below.
First, the staff at the property were unimpressive. They were generally unfriendly, and not particularly helpful. For example, on arriving I asked for directions to a noted nearby restaurant (WD~50 with one Michelin star) and the receptionist, after saying she had no idea about the local area, could not figure out how to even provide directions using Google Maps. There was nobody to open my cab door anytime I pulled up outside the hotel and generally the staff seemed uninterested. There were one or two exceptions, but their general demeanour was sour.
Second, the hotel does have a tired feel. While there are some solid design elements, the bathrooms for example, the standard room I stayed in had many nicks on the furniture with a thin wood veneer that did not look high quality. It was also quite small at this price point, even by New York standards. The upgraded room I received later on (read below) was spacious enough to feel like you were receiving value for what you paid.
Third, and this would be the critical factor for my stay, was the fact I was in a room which was directly above their night club. I was never informed about this, but quickly realized the fact when I woke up to a highly interruptive bass beat at 3 AM on a Saturday. I understand New York is noisy, but this was ridiculous. The manager offered to upgrade me at that point, which I did, but that was the least they could do. It was not particularly convenient to change rooms at 3 AM and no other compensation or acknowledgement was provided. Beware and always ask if your room is near Above Allen!
Overall, the Thompson seems to float more by its name and reputation than the quality on offer for a boutique at this price point. I could understand a 3.5 star with a minimum level of service like this, smaller rooms, and less than inspired furnishings, but hardly this.
- Official Description (provided by the hotel):
- This wonderful New York hotel is located less than five minutes from the 2nd Avenue Lower East Side subway station.Featuring modern decor, an outdoor pool, 1,200 square foot fitness and renewal center along with Blue Ribbon's famous Sushi Izakaya Japanese restaurant, the property is sure-to-please.The modern rooms at SIXTY Lower East Side start at 325 sq. Ft. With many being 550 sq. Ft. Going up to their beautiful SIXTY Loft at 2,000 sq. Ft giving all travelers plenty of room to spread out.All rooms feature floor-to-ceiling windows with black accents. They are equipped with a flat-screen TV and an iPod docking station. A minibar is provided and late-night In Room Dining is available. At Blue Ribbon, guests may enjoy sushi and other Japanese appetizers along with fresh signature dishes such as pork ribs, fried rice and a selection of roasted meats.Business center services are available through the concierge desk. The hotel has valet parking and complimentary coffee in the lobby each morning until 9:30AM for all guests.Above Allen, an exclusive terrace lounge for hotel guests and members only, is located on the 7th floor of the hotel.With the hotel being just a 15-minute walk to Little Italy, 20-minute walk to Greenwich Village and a short subway ride to Times Square, the SIXTY Lower East Side is a wonderful option for anyone traveling to New York City.We look forward to welcoming you soon! ... more less
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- Also Known As:
- Thompson Les New York City
- Thompson Les Hotel