Hmmm. Used to be very chic, but losing out on a few maintenance issues. Feels cold in terms of design, and in terms of draughtiness. Staff are not super-friendly. My jacket I put in for dry-cleaning was ruined, and there was not effort to resolve the problem- emails went unanswered. I wouldn't stay here again simply because the Rivington is nearby and has more guest-friendly benefits. The James in Soho is a lot more welcoming, friendly, warm and luxurious than this hotel and is in a similar price range.