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“W Details but Very Small” 3 of 5 stars
Review of W New York

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W New York
4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)   |  
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Ranked #329 of 458 Hotels in New York City
GreenLeadersBronze level
Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“W Details but Very Small”
3 of 5 stars Reviewed August 1, 2014

The decor is nice. The bed was super comfy. There are lots of modern features. But the room was very, very small. We even upgraded to a Spectacular room, but even it is pretty small, even by NYC standards. This is a decent value in NYC, but I might opt to look for hotels with slightly larger rooms.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, August 8, 2014
Thanks for your post. I’m glad to hear that you enjoyed our hotel design and found the W beds to be comfortable; however, please accept my apologies for your disappointment with your guestroom size. We do have a variety of guestrooms that we offer our guests, and I’d be happy to help you book the room type that would best suit your needs for your next visit. Please write to me at GMAnna.MacDiarmid@whotels.com when you plan on returning to New York. Thanks again for your feedback. We hope to see you again soon! – Anna M., General Manager
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2,856 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 31, 2014

I really enjoyed staying here at the W Hotel! The staff was very helpful and we had a very nice view from our room. They also have a very nice lounge area where you can enjoy a cocktail after a long day. I would definately stay here again on my next visit to NYC!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, August 5, 2014
Thanks for your great review! I’m so happy to hear that you found our talent to be accommodating and had the chance to relax in our Oasis lounge. Please reach out to me at GMAnna.MacDiarmid@whotels.com when you are planning your next trip to NYC. Thanks again for your feedback, and we look forward to welcoming you back again soon! – Anna M., General Manager
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Jacksonville Beach, Florida, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 31, 2014

I stay at a Starwood property almost weekly for business. Upon check-in I wasn't "thanked" for being a platinum SPG guest. They supposedly upgraded me to a street view with two queen beds, which I was ok with. The gym (Fit) is one of the better hotel gym's I've encountered in my travels. Each morning I went down to the lobby to get (free coffee) from 5:30 to 6:30 before the cafe opened. There's was a lady behind the counter who literally charged me each morning before the cutoff time. I didn't argue with her, but why would you charge for coffee when the front desk is telling everyone there is free coffee from 5:30 to 6:30? All the other W's have free coffee. They need to get this business process figured out as this made my stay unenjoyable and I would not recommend getting coffee at the hotel. There are 5 Starbucks a nearby. Overall good stay but unfriendly café staff specifically the lady behind the café counter. Probably won't stay at this W location again.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, August 5, 2014
Thanks for your sharing your feedback on your most recent W experience. Please accept my apologies for the lack of acknowledgement extended to you and the unfriendly service you received at W café. This is not typical of our hotel, and I am sincerely sorry that this happened to you. For future reference, we offer a complimentary coffee maker upon request, and I apologize that you were not informed of this during your visit. Please rest assured that I will share your comments with my team so they can address your concerns immediately. Thank you for bringing this to my attention. Please reach out to me at GMAnna.MacDiarmid@whotels.com when you are planning your next trip so I can oversee your next W experience. We hope to have the opportunity to welcome you back again soon. – Anna M., General Manager
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London, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 29, 2014

Is a nice comfortable hotel, close to a lot of attractions, so very handy.
What I don't get if the Wi-Fi thing??? You have free wi-0fi at the reception area, but not at your own comfortable room?? Is not the cheapest place to stay, so is quite annoying that I had to keep going down to the lobby all the time.
Nice otherwise.!!!

Room Tip: Is NYC, the higher the quieter :-)
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, August 1, 2014
Thanks for your post. I’m glad to hear that you enjoyed your stay with us and our great location in the heart of Manhattan. My apologies for the inconvenience of having to go down to our Living Room to access our complimentary internet. I’ll be sure to share your comments with my team so we can take a closer look at your concerns. Thanks again for your review. Please reach out to me at GMAnna.MacDiarmid@whotels.com when you are planning your next visit. We hope to see you again soon. – Anna M., General Manager
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 29, 2014

While being quite familiar with the W Boston, this was my first stay at the W New York. I can't imagine how the experience could have been better! Literally, every member of the staff was extremely welcoming and gracious. I truly felt like I was the only guest and my partner felt equally appreciated. Check-in, the Oasis bar, Housekeeping, and Check-out; all were flawless. I totally see myself and anyone who will listen to me staying at the W again and again! With special acknowledgement of Esther and Kevin, but also to everyone responsible for such a stellar experience: Thank you! Thank you! Thank you!

Room Tip: I can't imagine there being a 'bad' room at this hotel.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, August 1, 2014
Wow! Thanks so much for your great review and your kind words! I am thrilled to hear that you and your partner enjoyed your New York City escape. I can’t wait to share your comments with Esther, Kevin, and the rest of our team as a reminder of what we do best! Please reach out to me at GMAnna.MacDiarmid@whotels.com before your next visit. Thanks again for your feedback. We look forward to seeing you again soon! – Anna M., General Manager
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Toronto, Canada
Top Contributor
82 reviews 82 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 28, 2014

My husband and I stayed at the W Hotel Midtown to celebrate by 30th birthday, and just as all the times we have stayed there before, it was lovely. There are so many great things about the hotel - but the best is it's central location to everything. I was also really impressed with beautiful and recent renovations of the lobby since last September - it's updated, funky and has a new snack menu in the bar area. This proved very helpful late evenings! I also enjoyed a wonderful experience at the Bliss Spa at the hotel - I would highly recommend this if you have the time to spare when you're at the hotel. Also, the Whiskey Blue lounge and bar was a happening place to grab a last cocktail at our hotel before we tucked in for the night. Finally, the GM Anna helped my husband ensure it was a super trip and the concierge went above and beyond to assist us with restaurant bookings as usual. I can't say it enough - this is the place to stay in NYC!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, August 1, 2014
Thanks for your post and your loyalty. We were more than happy to help you and your husband celebrate such a special occasion! I’m delighted that you had the chance to enjoy Bliss Spa, Whiskey Blue, and our newly renovated Living Room during your stay with us. Please contact me again at GMAnna.MacDiarmid@whotels.com when you are planning your next trip to New York. Thanks again for your gracious words. We can’t wait to welcome you back again soon! – Anna M., General Manager
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Lewistown, Montana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 28, 2014

My husband and I stayed at the W New York on Lexington Ave this July. This was a very special occasion and his first trip to New York City. First, the communication between the hotel and myself prior to our arrival was wonderful and prompt. The people that stand out to m are Anna, Casey, Marco, and Semiji. Marco, made sure out ground transfer was on place and upon early arrival at LGA, our driver was already there. David, with Empire CLS not only was he friendly and personable, he also took us on more of a sightseeing drive to the hotel, pointed out landmarks and informed us of how Streets and Ave's flowed in NY. I recommend using The W's ground transfer, highly recommend it. Check in was very professional, friendly again and swift. They offered us help with our bags and double checked. Our room was the Extreme Wow Suite with an outdoor wrap around terrace. All areas of this suite were fantastic and I have not slept that well for years, my husband enjoyed it soo much he is looking at replacing all of our bedding with the W's. Bliss bath products are also on both of our lists. Housecleaning was fantastic and very fast and efficient. Further, each tome we left the room we came back to fresh bottles of water and things were tidy again for us, which was refreshing and really awesome kind of thoughtfulness with what their guests want. We utilized the Bliss Spa as well during this stay. I felt a bit uncomfortable at the beginning as I wasn't entirely clear on my directions, easily figured it out, and the rest was very relaxing. We sat in the living room almost daily and I wish I had gotten the names of the people that waited on us, friendly, and polite and relaxing. The W New York also has a luggage hold service that we utilized prior to leaving which was also polite and swift and there was no wait ever when getting a cab. We will stay with any W hotel on our travels from this point on. This hotel and staff went well above and beyond what most any place I have been will do job description or not and it really made this trip as fantastic as it ended up being. Thank you W New York!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, August 1, 2014
Wow!! Thanks so much for your gracious words and for choosing us to be your home away from home for your husband’s first trip to New York City. We were honored to help you and your husband enjoy your NYC escape. I’m very happy to hear that you had a great experience with our talent before your arrival and during your stay in the Extreme Wow Suite. It sounds like you had the opportunity to experience all of our hotel offerings, and I’m glad you were able to both relax and indulge during your time with us! Thanks again for your sharing your feedback. Please contact me again at GMAnna.MacDiarmid@whotels.com before your next trip. We are looking forward to welcoming you back again soon! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#41 Spa Hotel in New York City
#47 Green Hotel in New York City
#166 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Official Description (provided by the hotel):
When it comes to New York City hotels with style and sophistication, W New York continues to rewrite the book. Passionate and provocative, W New York is a vibrant retreat where fashion, food, music, and art excite your soul. Set in midtown Manhattan, the iconic W New York offers travelers a soulful sanctuary on the pulse of New York City. Whether traveling for business or pleasure, our New York City hotel is a refreshing mix of high-tech hospitality and glamorous urban living. No matter what inspires you, W New York indulges your passion. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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