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“Basic room, uneven service” 3 of 5 stars
Review of W New York

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W New York
4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)   |  
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Ranked #317 of 452 Hotels in New York City
GreenLeadersBronze level
Paris, France
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Basic room, uneven service”
3 of 5 stars Reviewed May 1, 2014

I had a comfortable, spacious corner suite with lots of space but found the furniture quite basic, the bathroom a little small. There's an effort to make the room fashion chic but doesn't quite work. The large bar area was quite monstrously decorated like something out of a hospital room, a pity. The lobby is always crowded. There's plenty of coming and going. The restaurant service is uneven. If you're lucky, the staff is very attentive. My neighbours were very noisy and you could hear everything they said. Otherwise, my room had a nice view. The hotel is only a few blocks away from Rockefeller Center and Saks Fifth Avenue.

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, May 5, 2014
Thank you for your review. Please accept my apologies for the inconsistent service provided during your time spent with us. We take our guest feedback very seriously, and I will be sharing this with my management team so that we can look further into these issues and rectify them immediately. Please feel free to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and I hope we can welcome you back. – Anna M., General Manager
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2,739 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Miami, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2014

I stayed in the W New York on a business trip for a few days on 4/23/14. As usual I had a great stay as all the staff makes you feel so welcomed. My ambassador " Derron" is my favorite person at this hotel. He is so knowledgeable... from the best sports bars to dinner places. I cannot wait to go back!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, May 5, 2014
Thank you for taking the time to share with us your kind and gracious words from your recent experience at W New York. I have shared your message with Derron and the entire WHATEVER WHENEVER team as a great reminder of what we do best! We hope to welcome you back soon! – Anna M., General Manager
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Missoula, Montana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2014 via mobile

I put out a call on Facebook for a "reasonably priced hotel" in New York City . The W Hotel was recommended by two different people In two different parts of the country . That was good enough for me. It is quite the happening place at night! The staff was great. Concierge was a bit slow to answer the phone, but it all worked out fine. We had a "cozy" room, and it was fine...... We didn't spend much time in the room anyway. Most of all, bed was great as were the pillows! The room was well stocked with snacks and beer and wine, of which we did not partake, way too expensive . But I highly recommend the W, especially if you are wanting to be close to theater and love walking in the city. Great delis close by to get breakfast and lunch too.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, May 5, 2014
What a pleasure to read your review! I am thrilled that you enjoyed your W experience and that we were able to meet your expectations. I will be sure to share your gracious comments with the rest of my team, and please feel free to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Again, thank you for your great feedback, and we cannot wait to welcome you back! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 1, 2014

The rooms are very small, but this is expected on Manhattan obviously. This means that there really isn't any space to for example open a suitcase one the floor. There is good wardrobe space though so not a problem if you hang it all up!
Had a great stay there. The design of the hotel feels fresh and modern, relaxed and uncomplicated. The service and staff were always excellent! Whether you needed a car, pedicure booking, restaurant recommendation etc - always super helpful!
There was always a lively happy social atmosphere in the lobby, so nice you'd happily have a drink here vs. going to one of NY's many bars.
Breakfast is an a la carte not buffet. What I ordered was very good, otherwise you have plenty of quicker more low-key options in the same block.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, May 5, 2014
WOW! It’s always wonderful to read when our guests enjoy their W experience. I will be sure to share this message with my entire team as a great reminder of what we do best. Please do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we look forward to welcoming you back. – Anna M., General Manager
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Mount Kisco, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 29, 2014

Arrived at 9pm on a Friday and there was no one at the reception desk--for five minutes. Then one guy appears. 15 minutes later we check in. The decor is designed for those who like the nightlife--black and sparkly and, for me, creepy. A DJ next to the elevators completed the scene. NOT what I was expecting which was a lovely calm space to relax in after a long week at work. Rooms are small and look like an expanded Business Class compartment on an overseas flight. The promised "beautiful Southern view" overlooked construction. Couldn't get out fast enough.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, May 5, 2014
Thanks for sharing on Trip Advisor. My sincerest apologies for the inconveniences you experienced as this is certainly not typical of our hotel. Guest satisfaction is very important to us and I will be following up with my team immediately. Thank you for bringing this to my attention as we are always looking to improve upon our guests’ experiences. – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 28, 2014

Stayed at a "wonderful" room at this hotel for two nights. Although the service at the hotel was good, the room was tiny and the walls were very thin - we could hear people talking next door which woke us up in the middle of the night. Location of the hotel is great.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, May 5, 2014
Thank you for your post. My apologies for the noise level outside of your guestroom and any inconvenience this had caused during your stay with us. I have already shared this with my team, and do not hesitate to write me at GMAnna.MacDiarmid@whotels.com when you plan to return, so that I can place you in a quieter location. Thank you again, and I hope to hear from you soon. – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina, USA
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 27, 2014

Spent three nights at the W New York with my 6 year old son. From check in to check out, we had a fantastic stay!

Conceirge service - top notch!! Lauren was fantastic and how she made our trip extra special. While not my first trip to your fabulous city, it was my son"s. Beginning with dinner, breakfast and tour suggestions through assistance with tickets for our chosen attractions, she was extremely personable, knowledgeable and REALLY made our trip special and memorable.

Vibe at the hotel is as cool as you expect it to be at a W and location is perfect for a Mid-town adventure!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, April 28, 2014
What a pleasure to read your review! I am thrilled that you enjoyed your W experience and the WOW service provided by Lauren and the rest of my team! I have already shared your kind words with them as a great reminder of what we do best. Please feel free to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we look forward to welcoming you back! – Anna M., General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#43 Spa Hotel in New York City
#44 Green Hotel in New York City
#159 Luxury Hotel in New York City
#252 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Official Description (provided by the hotel):
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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