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“less than average” 2 of 5 stars
Review of W New York

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W New York
4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)   |  
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Ranked #329 of 459 Hotels in New York City
GreenLeadersBronze level
calgary,ab
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“less than average”
2 of 5 stars Reviewed May 31, 2013

We have stayed in 6 New York City hotels over the past 4 years and this is by far the poorest. We have had small bedrooms in other hotels but this was the smallest as well as having a very small bathroom. The room may have been adequate for a single traveler but too cosy for a couple. The small size of the room caused the room to heat up quickly, even though it was not particularly hot outside, and then the air conditioner would turn on. It cycled on and off all night and unfortunately was quite noisy and so we had to sleep with ear plugs. The carpet didn't look particularly clean but there wasn't much area to cover so we used the bath towels to stand on while changing.
The staff were pleasant and responded to requests quickly but our requests usually centered on the water station that despite several staff members hanging about looking cool, always needed attention (more water or glasses or both). Also requests at the front desk for items (such as slippers for the less than clean carpets) should be dealt with there not referred off to another area (call ww?) I think a bit more attention to small details and less trying to look hip would go a long way here. The Acura that was "available for transport" was never available when we'd ask about it. You need to plan your trip well in advance and perhaps contact the hotel ahead of time to book this.

Room Tip: try another hotel, we liked the Roger Smith, older but not trying to be "cool".
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, June 5, 2013
Thank you for taking the time to write about your recent experience at W New York. Please accept our apologies for the overall poor experience and poor customer service you experienced during your time spent with us. This is certainly not the W experience we aim to provide our guests and I am truly sorry this happened to you. I have notified our management team so that we may look further into these issues. Please reach out to me at GMAnna.MacDiarmid@whotels.com so we can rectify your concerns immediately. Again, thank you for bringing this to our attention. – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,859 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (457)
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English first
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 30, 2013

The location is great - metro, Grand Central, The Rock, Central Park. Try to find a bargain online - we did and saved a lot! Request two beds...this will give you a bigger room. You'll love the staff - they're all very friendly.

Room Tip: Ask for a room facing the street...other guests can easily see into those overlooking the courtyard...
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, June 5, 2013
Thank you for your review. We are happy that you enjoyed our great location, and that we were able to honor your request for two beds. Although the hotel is limited on the amount of rooms with two beds, we certainly do our best to accommodate all guest requests. I have already shared your comments with my team, and do not hesitate to reach out to me at GMAnna.MacDiarmid@whotels.com when you plan on returning. Thank you again! – Anna M., General Manager
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed May 29, 2013

The W Hotel went out of their way to ensure my stay was enjoyable. I’m a longtime SPG member and this is the exact service I have come to enjoy.

Their staff's courteous nature, responsiveness and follow-up were most impressive and appreciated.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, June 5, 2013
Thank you for sharing on TripAdvisor! We truly value our Starwood Preferred Guest members like you, and it’s a pleasure to see that we exceeded your expectations! I will certainly share your message with the rest of my team, and please e-mail me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we hope to welcome you back soon! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California, United States
1 review
5 of 5 stars Reviewed May 29, 2013

Flawless experience. the staff was incredibly helpful and friendly. The purpose of this trip was for me to propose to my now fiancé. The whole staff was compliant with my requests and super tentative to the details. The concierge helped us improve our plans to tour New York and the wonderful welcoming team at the front desk made us feel at home, especially Gloria. The views from our terrace was magnificent. Even while this is the very first W in the world, the design and decoration of this suite was very modern and contemporary. Most memorable trip yet.

Room Tip: No matter what room you get, the view will be great.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, June 5, 2013
What a pleasure to read your review! Thank you for choosing W New York for such a momentous even, and I am happy that entire W team was able to WOW you with our signature service. I have already shared your wonderful feedback with Gloria and the rest of the team as a reminder of what we do best. Do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we hope to see you soon! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Top Contributor
58 reviews 58 reviews
36 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 29, 2013

W NY has the smallest rooms, but very comfortable.Location is perfect and won't find any better Rooms are Clean, nothing to complain about - Only comment is that the roof of the rooms are extremely low - which is the case in most of NY hotels.
Not a family hotel - and can get extremely loud during the night. Wifi is expensive if you don't have it included with the room. Checking-in at night could be a hassle.
Staff very friendly & helpful - they forwarded a package even a week after checking-out.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, June 5, 2013
Thank you for your review. We are thrilled you enjoyed our excellent location and cleanliness of our guestrooms. It is also great to hear that our Whatever/Whenever department was able to assist you with your package request. I have already shared your comments with the rest of my team, and please reach out to me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we can’t wait to see you again soon! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
52 reviews 52 reviews
44 hotel reviews
Reviews in 45 cities Reviews in 45 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

Overall, I had a pleasant stay here that was only a bit marred by my checkin experience. The front desk staff who checked me in was a little surly, definitely was not friendly and did not smile. More importantly, I was a little disappointed that I only realized after checking out that I should have had free wifi from the room (or a welcome gift) as a gold SPG member -- she did not inform me of this and I never realized.

Additionally, I asked for a late checkout and was told that would be fine but later when I asked again I was told there was no record of it the first time. Ultimately I still had it but it felt odd that somehow someone dropped the ball.

We also found a tissue next to the garbage can in the bathroom likely left by a previous occupant.

Otherwise, admittedly the room was comfortable and in a good location, so no complaints there. The service was not as strong as I had expected.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, June 5, 2013
Thank you for your post. Please accept my apologies for the poor check-in experience and communication regarding your request for a late check-out. I can assure you that this feedback will be shared with the rest of the W team so we can look further into this and rectify your concerns immediately. With that being said, we are certainly glad that you enjoyed the comfort of our guestrooms and convenient location. Please do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan on returning. Thank you again for your feedback, and we hope to welcome you back soon. – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quito, Pichincha, Ecuador
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 27, 2013

Hotel was very good. Rooms are small and have the basic equipment. Need improvements. Pricey for the rooms. Manhatthan is always expensive However this is a 4 start hotel and you expect more for that.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, May 31, 2013
Thank you for your post on TripAdvisor. Please accept my apologies for the inconveniences experienced during your most recent stay with us. I can assure you that your comments will be shared with the rest of the team, as guest feedback is of utmost importance to us. Please reach out to me at GMAnna.MacDiarmid@whotels.com when you plan on retuning so we can make your next W experience a better one. Thank you again, and we can’t wait to welcome you back soon! – Anna M., General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#41 Spa Hotel in New York City
#47 Green Hotel in New York City
#166 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Official Description (provided by the hotel):
When it comes to New York City hotels with style and sophistication, W New York continues to rewrite the book. Passionate and provocative, W New York is a vibrant retreat where fashion, food, music, and art excite your soul. Set in midtown Manhattan, the iconic W New York offers travelers a soulful sanctuary on the pulse of New York City. Whether traveling for business or pleasure, our New York City hotel is a refreshing mix of high-tech hospitality and glamorous urban living. No matter what inspires you, W New York indulges your passion. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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