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“Great Location...Tiny Rooms” 3 of 5 stars
Review of W New York

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W New York
4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)   |  
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Ranked #322 of 451 hotels in New York City
GreenLeadersBronze level
Houston, Texas
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
“Great Location...Tiny Rooms”
3 of 5 stars Reviewed December 3, 2012

My husband and I stayed at The W New York on a recent trip to NYC for a long weekend. We are loyal Starwood Gold Members and enjoy the W Hotels. We were very disappointed with our first room. The AC did not work leading to a miserable night sleep, the bed was smaller than the advertised queen, the view overlooked a back alley, and the bathroom so small that my husband had trouble fitting in the shower or sitting on the potty. (and he's only 6'/ 230) We were disappointed that this was the room they chose for Starwood Platinum status guests. We were even more disappointed that upon sharing our frustrations with the manager we were told they were fully committed and they could only offer us free breakfast....we found their "fully committed" explanation offensive as a quick check of their website revealed a variety of rooms in all types available. After a miserable, sleepless night of hot air conditioning we complained in person to the manager. He immediately moved us to a larger room and acted like it was no problem. This room was perfect and worth the $350 per night we were paying. I only wish they would have done the right thing right away as the first night did leave a bad taste in our mouths. The hotel location is awesome with easy access to Rockefeller Center, 5th Ave., and Grand Central Station. We enjoyed the Acura car service as a great (and cheaper) alternative to the crazy taxi drivers. Room service was delicious and I had yummy Banana Nutella pancakes. I also enjoyed the Bliss Spa as well. Overall the mid size room with everything else was great but I do wish we would not have had the unfortunate first evening.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buffalo, New York
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 3, 2012

We stayed in this hotel the weekend after Thanksgiving. As some have said-the rooms are small-teeny really, especially for the price. The connection on the TV was horrible-even when we paid almost $16 for our daughters to watch a movie. Someone's smoke alarm went off in the middle of the night and continued for hours. It woke us and the girls up. The staff was friendly enough and the rooms were clean. The location is decent too. Overally, not a horrible experience, but in a city with so many hotels to choose from, we won't be back.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wilmington, DE
Top Contributor
137 reviews 137 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 2, 2012

I stayed for one night. The room was very small so I was glad it was just me. I think it would be tight for two people. On the plus side, they have very nice bathroom amenities. On the negative side, there were problems with the tv screens on some of the treadmills in the fitness center. Service at the front desk could be more timely/urgent. Unfortunately for me, my company likes this hotel so I'll probably be there again but I'd go somewhere else if I could.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 30, 2012

I had a wonderful experience at thr W New York! We went to New York to See the Rockettes and do some shopping. Our show started before Check in. The W allowed us to leave our luggage and offered to call us when our room was ready. The gentleman that check our luggage was not only very friendly and professional but he was very attrative. All of their employess in the lobby during our brief stay were quite handsome. I enjoyed that! I got a call from the W before the show was over letting us know that our room was readyand that we could check in early. Upon arrival we found out that they had also upgraded our room, which was great because the room was on the smaller side but I expect that in NYC. The beds were amazing! Super comfortable and cozy. The street noise was a bit annoying but once again it's New York. The hotel is in a great location. We walked to Radio City Music hall, Madame Tussauds wax Museum and Times Square. We got a great deal on the price and it included 2 free drinks as well. We had a great time and will definitely be staying there again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milan, Italy
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2012

The hotel is great, all is clean, everybody was very professional, I recommend this because it is very good the location, the heart of NYC if you want to shop, have fun, go to shows, it is all walking distance and subway is one block away, however my only complain was the the size of the room reminded me like that one from our last cruise ship.... very very very small.. so when you open the door do not have any expectations as you will be disappointing by its size... however all other aspects are great. Also I was with someone that had a birthday those days and they were so nice to send a birthday card, with cold Champagne, 2 glasses and Cheesecake... that was soooooo cute.

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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, New Jersey, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 27, 2012

I checked in for 2 days and was very impressed with the level of service I received. The front desk person noticed that I was a Platinum member and upgraded my room to a studio suite. Also, Reza over in guest services and room service helped me to get a special desert that I was craving. A great experience on my short stay in the City!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wnewyork541, Guest Services Talent Coach at W New York, responded to this review, November 29, 2012
Thank you for your post, Robert! I have shared your kind and gracious words with Reza, and the rest of the team here at W New York. Please drop me a line at paul.gambardella@whotels.com when you plan on returning.

Paul Gambardella
Guest Services Talent Coach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cream Ridge, New Jersey
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 27, 2012

My family and I stayed there over Thanksgiving for three nights. My kids had the larger room with two double beds, and we had the room with one double bed. Their room was large, enough for three kids to have their own space and make a mess as usual. Our bedroom was small, but that is typical for NYC. The bed was comfy. We managed to get the rooms for a discounted rate on a website, which made it a great deal. I would stay here again. The location is great, walking distance to anywhere, safe neighborhood, staff was friendly. We did go down to the whiskey bar for a couple of drinks, nice lounge to relax after a long day. Clean hotel and nice shower.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#33 Green Hotel in New York City
#41 Spa Hotel in New York City
#158 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Official Description (provided by the hotel):
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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