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“We had problems, but boy did they sort it!” 4 of 5 stars
Review of The Time

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The Time
4.0 of 5 Hotel   |   224 West 49th Street, New York City, NY 10019 (Midtown)   |  
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Ranked #341 of 464 Hotels in New York City
Harrogate, United Kingdom
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“We had problems, but boy did they sort it!”
4 of 5 stars Reviewed 6 days ago NEW

This hotel was booked by us at the last minute after our previous booking elsewhere was cancelled. We booked the night before flying transatlantic for 8 days in NY for business. Well we were the first people to stay in our Superior King rooms, so naturally there were some issues. However the management of this hotel, along with the front of house team have been courteous, efficient and the customer service was faultless. Many businesses have problems, but the great ones make it right no matter what. And Time Hotel is one of those businesses. We look forward to returning to NY and The Time Hotel soon.

Room Tip: The newer rooms (when completed) will be stunning and big by NY standards
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  • Stayed June 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,439 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

In spite of other reviews I have read the hotel was nice and affordable for location. It is currently having some renovations completed but once completed you can tell the Hotel will be nice. I stayed in a updated Queen room for 1 night, the room was small but nice, bathroom had nice details, only thing I did not like was the bathroom fan was motioned censored. The noise personally irritates me but other than that no complaints. It's walking distance from Times Square and has parking across the street for $30.00 which for NYC Times square is great for 24 hours. Overall I would recommend this hotel for anyone who wants to stay in nice but affordable hotel 1 block from Time Square. A roof top bar would be nice to have since renovations are being done just thought I throw that out there :)

  • Stayed July 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great little boutique hotel right in the heart of Time Square. The hotel is convenient if you are doing business in the area. It was easy to get around midtown to the offices where I needed to work. Also a great hotel if you are seeing Broadway shows or wanting to see Central Park. Close to the subways and food options galore. I would recommend heading to 9th Avenue to eat. Get out of Time Square for better food.

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent location! excellent staff! Loved the newly renovated room! Livingston was very helpful through email when we needed information about the hotel while we were still in greece and once we came the receptionist jack and doorman chris made our checkin smooth and easy! Thank you for everything!

Stayed July 2015, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very comfortable room,nice location and Very helpful staff especially Chris the best doorman and jack in reception :)
Easy to take train from everywhere in New York City and the hotel is 2 blocks up to Times Square. The best hotel for every tourists

Stayed July 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leiya C, Manager at The Time, responded to this review, 6 days ago
Dear Thodorisnick,

Thank you for choosing The Time Hotel for such a special occasion! We are thrilled to hear that you so thoroughly enjoyed your stay and that our staff was able to take such good care of you. I have passed along your kind words to both Chris and Jack.

We look forward to welcoming you back to The Time on your next visit to New York!

Warmest Regards,

Leiya Cohen
Director of Front Office
lcohen@thetimeny.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed 3 weeks ago

The location of the hotel is fantastic walking distance for theatres, subway, times square & central park.

It is a 2 elevator hotel to get to your room and if on a lower level it is VERY loud. The rooms are generous size for NYC but when paying over $AUD300 per night you expect more than a 3 star hotel.

Stayed November 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leiya C, Manager at The Time, responded to this review, 6 days ago
Dear TA Member,

Thank you for taking the time to review The Time Hotel. Located in the heart of Times Square and the Theatre District, we are a quick walk or subway ride away to anywhere in the city - we're happy to hear that you took advantage of this!

I do apologize, however, that the room you stayed in was loud. As we are right in the middle of the NYC, sometimes the surrounding noise does creep into our guest rooms.

We hope to have the opportunity to welcome you back and to provide you with a quieter room! Please feel free to reach out to me directly if you are planning on visiting New York in the future.

Warmest Regards,

Leiya Cohen
Director of Front Office
lcohen@thetimeny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My favorite thing about Time Hotel is that besides it being right in the middle of Times Square- the decor's of the room is really cool- they're color coded in yellow, blue and red. I had a blue room. The room beyond the color was okay however- the bed spread was a bit tattered. The bathroom was really small- especially the sink area. I had a minor problem with one staff person's rude attitude during check in when my partner arrived to meet me- but the next day- had a really great staff person accommodate me and my partner with free drinks at the bar. I would not return here mainly due to the cost - the value was way steep to be a boutique hotel.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leiya C, Manager at The Time, responded to this review, 1 week ago
Dear MFDCgirl,

Thank you for your candid feedback. We are happy to hear that you enjoyed our Times Square location as well as the décor of the rooms. While our yellow, blue and red color scheme will be going away after our renovation, I believe that you will enjoy our new rooms, with additional amenities, even more!

I do sincerely apologize that one of our team members was rude to you on the first day. We strive to make all of our guests feel comfortable from the moment they check in to the moment they depart.

I hope that we have the opportunity to welcome you back to The Time in the future and hopefully regain your loyalty.

Warmest Regards,

Leiya Cohen
Director of Front Office
lcohen@thetimeny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Time

Address: 224 West 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#188 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Time 4*
Number of rooms: 193
Official Description (provided by the hotel):
The Time New York offers travelers an urban lifestyle destination with a refined edge in the heart of Midtown Manhattan. The Time New York is undergoing a floor-to-ceiling renovation and redesign by the award-winning Rockwell Group, slated for completion Fall 2015. ... more   less 
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Also Known As:
The Time Hotel New York City
Time New York City
Time Hotel New York City
Time Hotel Nyc

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