Keeping in mind this is a “boutique” hotel, which in NYC means the smallest room in the world. Sorry I don’t have pictures this time, but the other traveler pics are accurate.
The staff was amazing. To my shame I don’t remember their names, but honestly every single one of them at any time of the day was great. From the pre-phone calls to the hotel, to check-in/check-out, to room service. Clearly service is a point of pride with them. Better yet, they do it genuinely with a smile, friendliness, and care.
The location can’t be beat. It’s a few easy walking blocks to everything you want in mid-town.
The room service menu is huge, which I loved. It was basically the full menu from their onsite restaurant. While the price was to be expected for RS (high), the food was great, and worth it. Again, very friendly service.
The bed/bedding was super comfortable, and the lighting in the room was decent. If you have a King room, you better be rooming with someone you really like. The bed takes the entire room. We didn’t feel cramped, because we know what to expect in NYC, but if you aren’t familiar with space in the city, you’ll be in for a slight shock.
The tv was flat screen, the remote had issues, but once you figured out the trick it wasn’t a big deal. They have a minibar with some space for small private items.
The lobby is pretty, and the hallways clean. We didn’t hear any street noise in our room which is impressive in the city.
Check on the internet in the hotel. The site/brochure in the room say there is a daily fee, but it’s actually free. I’m not sure if that’s because of the light construction going on in the hotel or a new policy and the brochure/web hasn’t been updated.
If I were staying in town longer than a couple of days, I’d need a different hotel for some basic reasons. The shower is large, and clean but looking very dated. The white tiles/grout were discolored which doesn’t look/feel nice. Again, clean, but old. The very top corner of the shower (high ceiling) had mold. It was about the size of your palm, and honestly not crazy like some reviews wrote (at least in our room) but it’s a huge turn-off when you’re thinking ‘clean.’ It just gives a really bad impression of everything else. They were doing construction at the hotel, so I’m hoping they’re fixing/upgrading all the rooms.
Fyi- we saw the construction workers in the hallway, but didn’t hear anything. The elevators were very fast too.
The shelving in the shower is non-existent, which is an issue to me as a woman. One tiny metal holder to put your razor and maybe a bar of soap/tiny bottle. I don’t like putting stuff on the shower floor. (shampoo, etc.) The sink handle was broken. The whole thing lifted out of the sink. To be fair, we didn’t report it because we were only there for a few days. The bathroom has plenty of space due to a wall mount with tiny cubbies. The towels were really nice, and they provide free robes in the room.
The minibar could have been cleaner to make it more appealing. The doorbell didn’t work for our room. The closet isn’t huge, but we were still able to arrange two HUGE suitcases out of our way utilizing desk space and a small table. The view was a nasty alley, but that can’t really be helped I suppose. We just kept the curtains closed.
If they renovate the rooms, I’d definitely stay here again. If they don’t, it’s a no go. Everything was great with staff, location, price, but the bathroom issues were a big turn-off.
- Official Description (provided by the hotel):
- Boutique hotel located in the heart of Time Square. ... more less
- Reservation Options:
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- Also Known As:
- The Time Hotel New York City
- Time New York City
- Time Hotel New York City
- Time Hotel Nyc