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“A great find!” 5 of 5 stars
Review of The Time

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The Time
4.0 of 5 Hotel   |   224 West 49th Street, New York City, NY 10019 (Manhattan)   |  
Hotel amenities
Ranked #324 of 451 hotels in New York City
Atlanta, Georgia
1 review
13 helpful votes 13 helpful votes
“A great find!”
5 of 5 stars Reviewed December 22, 2013

We stayed at The Time on our first visit to New York City, and we were not disappointed. The staff was extremely helpful and willing to meet our every request. Yes, it is an older hotel, but can you say location, location, location? I think it was an incredible find at a reasonable price. Don't discount this hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time, responded to this review, January 6, 2014
Dear Gigi,

Thank you so much for positive review.

We are so glad that our staff went above and beyond for you, and that our location allowed you to see all the sights you needed to see!!!

please contact me directly if you ever find yourself in NYC again!

Mark Vales
mvales@thetimeny.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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VA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 22, 2013

Great location for a visit to midtown or Times Square. Theaters and great restaurants within easy walk. We found our room to be clean and well maintained. Very comfortable bed. Staff could not have been friendlier. They all made us feel welcome. This will be our hotel for future visits to the big apple.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time, responded to this review, January 6, 2014
Dear Billy S,

So glad to hear you enjoyed your stay with us, and have made us your home away from home for your next visit here!

please contact me directly once you know when you will be returning to us and we will give you a free upgrade (based on availability) for your next stay.

Mark Vales
mvales@thetimeny.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
Top Contributor
100 reviews 100 reviews
57 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 19, 2013

Amazing that this hotel does not have Wi-fi anywhere. Room was clean but in need of a refresh and the only real good thing was the comfortable bed. Staff was efficient and courteous and the location was good.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time, responded to this review, January 6, 2014
Dear Daylove,

so sorry to hear that you were having a problem obtaining wifi.
the wifi in the lobby is free and if you like us on Facebook we will allow you to login for free!
if connection was the problem, please allow us next time to get it right and give you a room that guarantees good service!!

Mark Vales
mvales@thetimeny.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Top Contributor
123 reviews 123 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 18, 2013

This is an excellent location neat theaters and Times Square. Our party consisted of 2 adults and 2 teens. Our king suite was perfect. I had seen a couple of reviews that caused me to contact the management before I arrived and they were extremely helpful. Thank you Allen. During our stay the staff was extremely accommodating.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time, responded to this review, January 3, 2014
Dear bdg5556
I am really happy to hear that you enjoyed your stay with us! I will let our entire staff know of the compliments you have said. We pride ourselves on great customer service so it is definitely good to hear some positive feedback. We hope you visit with us again soon!

Best Regards,
Mark Vales
mvales@thetimeny.com
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Exeter, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 18, 2013 via mobile

Stayed at The Time, 5 nights, first room resembled a postage stamp. Nowhere to hang clothes, not even a hook or a frame around a door to make do! Eventually, room 3! Was fabulous. The rooms are a little tired and well used but clean and comfortable. The staff made it for us! Friendly (well, except for one receptionist who was a little frosty). Josh the porter was fantastic. Superb location. Come on The Time! Get some hooks and hangers in your rooms!

Stayed December 2013, traveled with friends
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time, responded to this review, January 6, 2014
Dear Drifter9907,

Sorry that your first impression wasn't so good, but im glad eventually you we pleased with the accommodations. it is important to the entire staff here that we get it right!

Josh is awesome and i will personally extend your kind words to him!!

Mark Vales
mvales@thetimeny.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
96 reviews 96 reviews
44 hotel reviews
Reviews in 46 cities Reviews in 46 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed December 13, 2013

We stayed here for our short break to NYC.
Didn't have a great start as hotel had organised car from airport & we had to dispute the price quoted - this certainly put a dampener on our arrival. The customer service at this point was not the best.
We went for a drink in the bar to relax but as it was late evening the bar was winding down (thought this was the town that never sleeps - it was way before midnight) the highlight of this was watching a mouse running round.
The room was very small & boiling hot - December & we had to open the windows. Our Bose radio didn't work & despite requesting it be repaired it took two further requests to get it sorted.There is no storage at all so bags have to hang around & as its so small they do get in the way.
Shower was powerful & hot.
Location was the best.
We didn't eat here - after seeing a mouse running around it was off putting.
The staff were all pleasant (apart from 1st night)

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time, responded to this review, January 6, 2014
Dear Roastpotato,

I apologize for the inconveniences experienced during your stay at The Time. It is our objective and commitment to consistently exceed our guest’s expectations by providing a memorable experience.
We have already contacted Ecolab, our pest elimination company, they have taken various precautions and have given us their assurance that this will never happen again at this hotel.

It was a privilege to have you here as our guest and we look forward to your next visit. please contact me so that we may discuss discounts for your future stay.

Regards,
Mark Vales
mvales@thetimeny.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 11, 2013

First of all, the location is fantastic. Steps from Times Square, just a few blocks from Rockefeller Center and a short walk to the Subway. The staff was also very friendly. But, like some other commenters, the rooms look better in pictures than in person. We actually had to switch rooms because the first room we could not get the temp below 80 degrees. The second was warm as well. When we mentioned it to the staff they said to open the window. That's what we ended up doing the entire time...in December! It was the only way to keep the room below 80. Not sure what was up with their heaters. Our second room had moldy/broken tile and a dirty bench. The bathroom did smell clean like bleach but I can't help but think that it was just surface cleaned since there was still mold in the shower. Overall, the location and price are great. I think there is room for improvement in the rooms themselves.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time, responded to this review, January 6, 2014
Dear Grganne1,

First, thank you for taking the time out to write a review. feedback from our guests is very important to us
Secondly, i apologize for the heating issues. Our engineering staff work around the clock to assure our guests a comfortable stay. they will definitely take a look at this issue with the heating as it is important in the winter.
overall we are glad you enjoyed your stay. please reach out to me directly for any future plans.

Mark Vales
mvales@thetimeny.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Time

Address: 224 West 49th Street, New York City, NY 10019
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#159 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Time 4*
Reservation Options:
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Also Known As:
The Time Hotel New York City
Time New York City
Time Hotel New York City
Time Hotel Nyc

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