After travelling 20 + hours from Australia, I arrived at the JFK airport. Last minute confirming my reservation with "The Time", the receptionist said that my room is ready and available. Upon arriving at 2:00am New York time, I was greeted by drunken party-goers in the lift, people sprawled out on the floor of the front foyer and a young gentleman at the counter.
Lugging my suitcase to the foyer (Doorman was smoking outside and didn't offer to take my bags), I checked in. The young man at the counter advised me that my room was unavailable and he was unconvincingly "sorry". After arguing with him and creating a scene, he decided to put me into a sister-accomodation room for the night. He told me that it was a short taxi ride, to which he did not offer to pay for until I pointed it out that it was the company's fault.
Not knowing anything about New York City and travelling on my own, I was standing outside in the rain next to the doorman who, after 5 minutes, walked back inside because he needed a "coffee".
After staying at the sister-accomocation, I returned to "The Time" and demanded to speak with the manager. My meeting with the manager was successful after brief banter back and forward expressing my disappointment with their company; I was upgraded to a suite for the remainder of my stay.
The week went well, doing all of the tourist sight seeing and watching the Broadway shows; The room was comfy, had a view of the top of another building with exposed ventilation ducts and overcast skyline.
The "Time" finally came to leave and I had packed my bag, walked out of the room, down to reception and remember that I had forgotten my money bag (for tips, etc) and a couple of musical score books. Running back up to the room, to my lack of surprise, the room had been made over and everything was gone.
There was a cleaner in the hallway and I asked them if they had taken the things that were inside of my room, they pretend to not speak English and made it fairly obvious that they had no idea what was going on; So I spoke to them in Spanish and low and behold they knew....go figure. All of my belongings had been put into a plastic bag inside of the cleaner's closet, pressed under their backpack...I am sure for returning later......
Once again I was in the manager's office, complaining about the service of the "Time". The manager gave me a formal complaint report to fill out because they had.."technical issues" about reprimanding the cleaning staff in the Hotel.
All in all, the food at the ground level was average and overpriced, the service fluctuated and I would NEVER stay there again.
Make sure you don't settle for being "bumped", make sure you let them know that your v...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 4, 2013
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Thank you for taking the time to share your comments on you recent stay. I apologize for your experience and I am truly sorry that you were not satisfied. I know that sincere words of regret and apology cannot make up for your disappointing visit. However, we do hope to have the opportunity to welcome you back in the near future. If you would like to provide more details of your past visit so that we can improve please contact me at firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.