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“Great location, but......” 2 of 5 stars
Review of The Time

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The Time
4.0 of 5 Hotel   |   224 West 49th Street, New York City, NY 10019 (Manhattan)   |  
Hotel amenities
Ranked #329 of 453 Hotels in New York City
Johannesburg, South Africa
2 reviews
1 helpful vote 1 helpful vote
“Great location, but......”
2 of 5 stars Reviewed December 26, 2012

The hotel is very conveniently located near Broadway, Times Square and various subway stations but the rooms are tiny, the decor tired and the "bathrooms" horrible! Staff were quite friendly and acceptably helpful - although they could not fully sort out our bathroom complaints. Charges for ticketing assistance from the concierge were expensive ($100) in our opinion.

Room Tip: Check quality of bathroom.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Front Office Manager at The Time, responded to this review, January 4, 2013
Dear Froggles5,

Thank you for taking the time to write a review regarding the service at The Time Hotel. It is through direct feedback like yours we can improve our service standards. I apologize for any inconvenience you had to go and do hope that you will join us again in the near future.

Sincerely,

Dana
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1,255 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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Pegomas, France
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2012

I've not been yet to The Time Hotel as my stay will start the 29th of december. But waht I can already say is that the team there has been very responsive and very helpful.
Charlie (Director of Front Office Operations) and Jay (concierge) have helped me to prepare my trip and I can say that I'm already more than happy about the service they offered me.

I don't know the inside of the hotel yet, but I can already say that the location is terrific as I already went in NY last year. So looking at the quality of the service, I already know that my stay can only be PERFECT.

Will give a more detailed review after my stay

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Front Office Manager at The Time, responded to this review, January 4, 2013
Dear Jeff-pego,

I am happy that we were able to help you before your stay and I hope that you had a great experience and that we will be able to welcome you back in the future!

Sincerely,

Dana
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UK
Top Contributor
96 reviews 96 reviews
33 hotel reviews
Reviews in 41 cities Reviews in 41 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed December 11, 2012 via mobile

We stayed for 5 nights at The Time this December. The staff were very friendly and helpful including arranging a hire car for the rest of our stay and transport from the airport to the hotel. The location was excellent being right in Time Square, next to Broadway and only a short walk from Central park, 5th Avenue and the Rockefeller and Empire State buildings.
The room was a great disapointment and we asked to change rooms but the hotel was full. We really considered checking out and finding another hotel. The room was a very small box room with a long corridor. There wasn't space anywhere in the room to even open your suitcase fully, they had to be lifted onto the bed each time you wanted to open them. The carpets were dirty with stains and dust and the air con unit was coming away from the wall and the vent was full of old dust. The walls were dirty and in need of paint and covered with holes from knocks and scrapes. The bathroom was tired and the floor tiles moved around when you walked on them. The hotel advertised high speed wi fi and charged you $6 a day to use it but it was very very slow. The TV wasn't tuned in and any channels we could find had poor signal strength. The hotel advertised movies on demand but when I enquired about this I was told it wasn't available. I know you don't go to New York to stay in your room but after a full day sight seeing etc somewhere nice to relax in is important. This room was not somewhere nice. Would I stay at The Time again? No. The best thing about this hotel were the staff.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Manager at The Time, responded to this review, December 19, 2012
Dear ImImImjm,

I am happy to read that you enjoyed Time’s location. Like you, most of our guests are thrilled to discover that the hotel boasts one of the best addresses in NYC and is located within a short walk of all of the major attractions of the city. I am very sorry and disappointed that you were not satisfied with the rest of your experience. The issued outlined in your post are inexcusable and will be addressed with our management team. Please note that our ultimate goal is complete guest satisfaction and I apologize that we missed the mark.

I hope to have the opportunity to welcome you back in the future and provide you with an experience that is memorable for the right reasons. Please contact me personally, so that I can be of assistance with making the necessary arrangements.

Best regards

Charlie
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 8, 2012

The location was excellent close and convenient to theater. The room was very small but the service was great. We had a plumbing problem and the staff responded immediately and apologized profusely. The concierge took care of our every need. All of the staff was friendly and helpful. The room had no view but the hotel was less expensive than other Times Square hotels.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Manager at The Time, responded to this review, December 19, 2012
Dear Evcull,

Thank you so much for reviewing your stay at The Time Hotel! I'm glad to hear that you had such a pleasant experience, and we look forward to your next visit!

Charlie
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De Kalb Junction, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2012

Stayed here 12/1/12 with my two daughters and two grandchildren. It was great! There is a parking garage directly across from the hotel where we parked our car and then we were able to walk to Time Square, Radio City Music Hall, Empire State Building and more. We had a king suite and were very comfortable. The staff is extremely friendly. Oh and we were able to leave our luggage even after we checked out for a small fee. We had dessert in the restaurant and it was amazing. The only negative was that our shower was only lukewarm.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Manager at The Time, responded to this review, December 19, 2012
Dear Maryb433,

I'm glad you enjoyed your visit with us at The Time Hotel! Thanks for taking the time to post your review. Until next time, happy travels!

Best,

Charlie
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San Francisco, California
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 28, 2012

This is a value/budget-type hotel. If you know that going into it, you'll be fine. However, we expected something different after seeing pictures, etc and we were really disappointed.

My mom booked this hotel for a 4 night stay in NYC. She was really excited about staying in a boutique hotel right near the theaters since we were seeing some shows. The lobby and front desk staff upon arrival were great - I was excited to see the room. And then we arrived to something unexpected. Bare bones room, dirty carpet pulled up from the floor, random items lying around that made it clear it wasn't vacuumed (hair pins, etc), a moldy bathroom with a broken fan (yet very clean toilet), a TV that didn't work, heat that was stuck at a super hot temp, a closet with a broken rod and an ironing board lying on the floor. We asked to switch to a cleaner room, but after the bellman showed it to us, we realized the hotel is just old and in desperate need of repairs. As a minor solve, we actually went down to Old Navy and bought flip flops to use for the shower.

With all of that said, the hotel is super convenient to subways, transportation to the airport and of course the theaters. And the staff was very friendly. If they are able to renovate the hotel, it could be a good future option. But as of now, there are just too many options in NYC to choose from that are nicer.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Manager at The Time, responded to this review, December 3, 2012
Dear withacy,

I am happy to read that you enjoyed Time’s location. Like you, most of our guests are thrilled to discover that the hotel boasts one of the best addresses in NYC and is located within a short walk of all of the major attractions of the city. I am very sorry and disappointed that you were not satisfied with the rest of your experience. Our ultimate goal is complete guest satisfaction and I apologize that we missed the mark. I hope to have the opportunity to welcome you back in the future and provide you with an experience that is memorable for the right reasons. Please contact me personally at ckatz@thetimeny.com, so that I can be of assistance with making the necessary arrangements.

Best regards,

Charlie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
groot ammers
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 28, 2012

bad rooms, super expensive for no worth,
false fire alarms in the mornings then an hour of brodcast to say it was a false alarm so all hotels resedents had an early wake up. no view at all, bad service, weired entrance and bad elevators

only good thing is the location but there are so many other hotels

dont stay here !

Room Tip: dont stay here
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  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Manager at The Time, responded to this review, December 3, 2012
Dear Yariv B,

Thank you for taking the time to share your comments on you recent stay. I apologize for your experience and I am truly sorry that you were not satisfied. I know that sincere words of regret and apology cannot make up for your disappointing visit. However, we do hope to have the opportunity to welcome you back in the near future.

Best,

Charlie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Time

Address: 224 West 49th Street, New York City, NY 10019
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#163 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Time 4*
Official Description (provided by the hotel):
Boutique hotel located in the heart of Time Square. ... more   less 
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Also Known As:
The Time Hotel New York City
Time New York City
Time Hotel New York City
Time Hotel Nyc

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