The location was excellent close and convenient to theater. The room was very small but the service was great. We had a plumbing problem and the staff responded immediately and apologized profusely. The concierge took care of our every need. All of the staff was friendly and helpful. The room had no view but the hotel was less expensive than other Times Square hotels.

Stayed here 12/1/12 with my two daughters and two grandchildren. It was great! There is a parking garage directly across from the hotel where we parked our car and then we were able to walk to Time Square, Radio City Music Hall, Empire State Building and more. We had a king suite and were very comfortable. The staff is extremely friendly. Oh and we were able to leave our luggage even after we checked out for a small fee. We had dessert in the restaurant and it was amazing. The only negative was that our shower was only lukewarm.

This is a value/budget-type hotel. If you know that going into it, you'll be fine. However, we expected something different after seeing pictures, etc and we were really disappointed.

My mom booked this hotel for a 4 night stay in NYC. She was really excited about staying in a boutique hotel right near the theaters since we were seeing some shows. The lobby and front desk staff upon arrival were great - I was excited to see the room. And then we arrived to something unexpected. Bare bones room, dirty carpet pulled up from the floor, random items lying around that made it clear it wasn't vacuumed (hair pins, etc), a moldy bathroom with a broken fan (yet very clean toilet), a TV that didn't work, heat that was stuck at a super hot temp, a closet with a broken rod and an ironing board lying on the floor. We asked to switch to a cleaner room, but after the bellman showed it to us, we realized the hotel is just old and in desperate need of repairs. As a minor solve, we actually went down to Old Navy and bought flip flops to use for the shower.

With all of that said, the hotel is super convenient to subways, transportation to the airport and of course the theaters. And the staff was very friendly. If they are able to renovate the hotel, it could be a good future option. But as of now, there are just too many options in NYC to choose from that are nicer.

bad rooms, super expensive for no worth,
false fire alarms in the mornings then an hour of brodcast to say it was a false alarm so all hotels resedents had an early wake up. no view at all, bad service, weired entrance and bad elevators

only good thing is the location but there are so many other hotels

dont stay here !