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“Excellent customer service” 5 of 5 stars
Review of The Mercer Hotel

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The Mercer Hotel
4.5 of 5 Hotel   |   147 Mercer St, at Prince St, New York City, NY 10012 (SoHo)   |  
Hotel amenities
Ranked #262 of 464 Hotels in New York City
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent customer service”
5 of 5 stars Reviewed May 3, 2014

I have stayed at The Mercer a few times and am always pleased with the excellent customer service. The staff go over and above to be helpful but are discreet at the same time. The rooms are clean and modern and the lounge is perfect for having a coffee and people watching in the mornings. Expensive but you definitely get what you pay for.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    127
    51
    21
    12
    6
See reviews for
23
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 10, 2014

Great hotel, great location, great staff. Friendly and welcoming with excellent touches, I live in NYC and check in here when i want to destress! Always good food and a great place from which to wander around.

Stayed March 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mclean, Virginia
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 2, 2014

A little jewel of a hotel with perfectly comfortable rooms, wonderful shower and the latest FACE Stockholm bathroom amenities. A truly posh experience that makes affordable luxury an absolute reality in New York's SOHO. Wonderful shopping, terrific new trendy restaurants and easy access to everywhere.
The best part of this hotel are the very people that make this property hum so effortlessly. The General Manger, Gilles Stellardo must be so very proud of his team. As a first time guest at this very comfortable but unpretentious hotel, I could not help but feel all the luxury qualities of The Four Season, Mandarin Oriental, The Park Hyatt and the Peninsula Hotel but the charm and friendliness of some of the best Leading Hotels of The World. The Mercer Hotel has a terrific feel about it. One that should be experience with a loved one and without any apprehension.
My very best experience in this hotel was the exceptional service at the Mercer Kitchen restaurant and the delightful menu served in the lobby area. What a wonderful team of true professionals. My biggest congratulations go to Chef Veronica Gittens. She is simply brilliant and her food creations out of this world. And so confirmed by my guest and friend Chef Jonathan Krinn and my four other hungry guests. Thank you Chef Veronica for a truly memorable Friday March 28, 2014.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Strasbourg, France
Level Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed January 14, 2014

There is a relaxed feeling in this hotel, you always meet celebrities, the food is good, the staff nice, the rooms feel like home, It is located in the middle of Soho which is my favorite area in the city which also makes it convenient to discover all the new trendy restaurants.

Room Tip: the studios are a nice value
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London,England
Level Contributor
220 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
5 of 5 stars Reviewed November 20, 2013 credit card Amex Card Member Review

We have beeb staying at The Mercer for at least two weeks a year for approximately ten years and have never been disappointed. The rooms, while not grandiose in size, are decorated with refined simplicity, the staff (many of whom have been with The Mercer for many years) are great, and the service is excellent. The location is also excellent for both public and private transportation and the downtown restaurant scene. The only negative is dealing with the hoards of shoppers on the nearby streets (especially on week-ends and in the pre-Christmas season.)

Stayed November 2013, traveled as a couple
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London, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 1, 2013

Well cooked, great surroundings, fantastic service. The team was really good at looking after my husband, my 1 year old and me.We sat upstairs as it was easiest with the pushchair, but saw how lovely it was downstairs too. Looked like an amazing place to go for drinks in the evening too.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 11, 2013

All good. Had an excellent time with friendly people and good food. Also the accomodation was good although could have been a little cleaner but overall this was a thoroughly pleasant stay. We shall be coming back and would recommend this to anyone thinking of coming out here.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercerHotelNYC, Public Relations Manager at The Mercer Hotel, responded to this review, October 24, 2013
Dear Edward,

Thank you for taking the time to post a message on our wall, it is always greatly appreciated. We are thrilled to hear that you had a pleasant stay with us and will take your remarks into consideration in order to keep providing our utmost service to our guests.

We hope to welcome you back to the hotel soon!

Best personal regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mercer Hotel

Address: 147 Mercer St, at Prince St, New York City, NY 10012
Location: United States > New York > New York City > SoHo , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#158 Business Hotel in New York City
#160 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Mercer Hotel 4.5*
Number of rooms: 75
Official Description (provided by the hotel):
Intimate boutique hotel housed in 6-story brick, Romanesque Revival building dating from 1890, originally built for John Astor II. ... more   less 
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Also Known As:
Mercer Hotel New York City
Mercer New York

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