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“A gorgeous retreat!” 5 of 5 stars
Review of The Mark

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The Mark
5.0 of 5 Hotel   |   Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078 (Upper East Side)   |  
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A Remarkable Summer
Ranked #35 of 464 Hotels in New York City
Certificate of Excellence
Richmond, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“A gorgeous retreat!”
5 of 5 stars Reviewed April 19, 2010

We took our two children, ages 7 and 10, to New York for Spring Break. Our stay at The Mark Hotel was a highlight. We had a spacious, one bedroom, two bathroom suite (kids slept on the pull out sofa in living area). The kids slept well on the sofa-bed and our bed was super comfy! The closet and dresser space was ample for the four of us. The remote controlled lights and shades confused us a little bit, but there is a manual override if you can figure it out. A television in the mirror of the bathroom was a big hit. The hotel is just beautiful - a great mix of art deco and modern design.
The staff is incredible. We used the concierge quite a lot as this was a last minute trip with nothing planned. We even made a few calls while out and about to get help with last minute dinner reservations. A saviour when you have hungry kids. Everyone was terrific. The staff recognized us as we came and went and would inquire about our day. They were very friendly to the children. It's most likely the best service I've experienced at this level of hotel.
The Mark was just the perfect retreat after running around the city with kids all day. The location is superb. The hotel is steps away from Central Park and is situated on residential side street. We felt as if we lived in an apartment on the upper east side staying here. We ate a couple of meals in the hotel restaurant and enjoyed both very much. The bar looks very intriguing, but we did not have an occasion to actually enjoy it. We'll be back to The Mark! It a cool, classy place.

  • Stayed March 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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469 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
wilkes-barre, PA
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 18, 2010

What a great place - wish I could live here! I've come here for years (since it was the Madison Ave Hotel, before The Mark), stayed at the Mandarin Oriental or Ritz Carlton while they were closed for renovations. So glad they're back! Same understated elegance with upscale furnishings & state of the art features.

The best part of staying here is being in NYC but feeling like you're home. As soon as you walk in the front door you're home - but close enough to all of NYC to appeciate.Upper East side location offers a respite from the craziness of downtown - 1 block away from Central park, just off Madison Ave (great shopping). All staff (from front desk to concierge to bellstaff to housekeeping to room service & all others are wonderful, & will make your stay the absolute best!!!!

I feel bad giving it a great review, because I want it to stay un-discovered so I have no problem going back....but I want to be honest here. If you’re going to NYC & have the $ go here!!!!

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Middle East
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2010

The accommodations are exquisite; the service almost intuitive.
Jetlag does not matter on a bed like that!!
From the moment we arrived, to departure, we were treated like VIPs.
The concierge that was able to organise everything from dinner reservations at Jean Georges at our preferred time when fully booked and able to source a specific champagne and vintage. Nothing was too big or too small.
Nothing was overlooked, nothing too much trouble.
We travel frequently, but it will be hard for any hotel to compare after a week at The Mark NY.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
131 reviews 131 reviews
45 hotel reviews
Reviews in 44 cities Reviews in 44 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 23, 2010

This hotel has been completely refurbished. The rooms are great - a mix of art deco and high tech (the photos on the web site don't do them justice) and the staff helpful and friendly. Convenient for the Met, Guggenheim etc and easy to get a taxi anywhere else. Thoroughly recommended.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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New York City, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 1, 2010

The Mark Hotel has been recently refurbished and I hesitated because it was lovely old European style hotel before with a wonderful lounge/bar and I hoped it's elegant yet understated ambiance wouldn't be ruined. But I have to say that the refurbishment is amazing and that they have done an excellent job. It is thoroughly modern, yet elegant with all the 'bell and whistles' of the 21st century. there's TV in the bathroom that is 'implanted' into the mirror....really cool! the bathrooms are state of the art. The power shower gives a new meaning to "power showers" I'm not even sure that kind of power is legal in NY. it was wonderful though. Our room was so nice and tastefully decorated that my boyfriend was considering redecorating his bedroom and bathroom in the same decor. the decoration, colors and amenities really gave the room a feeling of warmth and comfort even though it was not very large. It was a good size room though...for New York. In terms of the service although we did not use it much, I expect it was impeccable. certainly the concierge and front desk staff were wonderful and extremely efficient. they quickly got us tickets for a major Broadway show, although we did pay over the top price for the tickets.
The location of the Mark Hotel is to me the best ting about it. It's away from the bustling hustling crowds and chaos of New York City, situated in the an elegant and fairly quiet area in the upper east side. You're not made to feel like a tourist up here but rather like a resident of the neighborhood.
If you are looking for quiet discreet elegance then this hotel is perfect. Also if you are a cultural buff, then you will be within short walking distance to most of the major important museums of New York. And of course there is the shopping!!
I thoroughly recommend this Hotel to our European and international visitors with plenty of money. The fine restaurants, the upscale designer shopping, the culture and sophistication is spot on. One can always go slumming it down town or further uptown and then come back to the quiet repose of the Mark Hotel.
I understand they are are about to open up a five star restaurant on their premises. we will be coming back. Really 'cool' place . We loved it!

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 18, 2009

We stayed at The Mark for 1 night over Labor day weekend. The hotel had just reopened recently. During the time of our stay, it was their "soft opening" phase, where the hotel was not fully completed (restaurant, gym, bar, and hair salon were still under construction).
We were a little skeptical because the hotel was very expensive, even at a discounted price, however, we were blown away with the design and comfort of the hotel and room.
We were particularly pleased with the service that Andrea, the reception manager, showed to us. He showed us to our room and explained how everything worked.
Our room was immaculate and quite honestly the best we've ever stayed in (including Vegas). I'm not sure how the hotel looked before they closed for 2 years, but whatever happened, it was given a complete makeover.
The rooms were enormous and very modern in design. The closet space could accommodate anyone staying for about a month. The bathroom was all marble; the tub was long and deep enough for 2 people (I think), and separate shower big enough to fit a party of 5. There was a TV in the mirror of the bathroom vanity, which was very cool.
There was a telephone, scale, towel warmer, and professional hairdryer all just in the bathroom.
The room itself could be controlled by a universal remote control. The remote controlled the electric shades over the windows, the large LCD TV, Blu Ray DVD player, lights, and air conditioning.
Along with complimentary snacks (like pretzels, candy, soda, and water) we were also given a box of cookies that came from a restaurant down the street. Included in the price of the hotel was also a complimentary breakfast, which was great.
Overall we couldn't have been happier with our stay at The Mark. And if possible, it's going to be even more amazing once it's fully completed!

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mark

Address: Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078
Phone Number:
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in New York City
#28 Luxury Hotel in New York City
#29 Family Hotel in New York City
#66 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Mark 5*
Number of rooms: 150
Official Description (provided by the hotel):
The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But, inside, the Mark has been completely reimagined, and given new life and identity for the 21st century. Newly reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technology and an unprecedented level of personal service to create the finest five-star hotel of the 21st century. Drawing on the expertise of an extraordinary group of talent – foremost, among them, the designer Jacques Grange, Chef Jean-Georges Vongerichten, hair stylist Frederic Fekkai and the hotel general manager Olivier Lordonnois – The Mark Hotel is now a beacon of high French style, and modern American technology and comfort. The delights of The Mark are both bold and discreet. The graphic lobby is colorful and convivial, situated with unique objects d’art that surprise and intrigue. Studded in one of New York's most exclusive neighborhoods, The Mark is surrounded by the world's premier museums, shops, restaurants and the splendor of Central Park. The Mark not only surrounds you in luxury and style, it places you at the epicenter of Manhattan’s social and cultural riches. The Mark Restaurant by Jean-Georges, set within The Mark Hotel has received a Wine Spectator Award of Excellence by Wine Spectator in 2012. ... more   less 
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Also Known As:
The Mark Hotel New York City
Mark New York City
Mark Hotel New York City

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