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“Amazing!” 5 of 5 stars
Review of The Mark

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The Mark
5.0 of 5 Hotel   |   Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078 (Manhattan)   |  
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Ranked #17 of 454 Hotels in New York City
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Amazing!”
5 of 5 stars Reviewed May 7, 2014

The Mark Hotel is our favorite place to stay in NYC.
We love the location on 77th and Madison!
It is a luxury hotel with beautiful rooms and an amazing staff.
The beds are very comfortable and the rooms are meticulous.
During our last stay, our six year old daughter got very sick.
The hotel staff were incredibly caring and supportive. They had a doctor available
to see our daughter and they worked fast to get us the medication that we needed.
We would not stay anywhere else!

Room Tip: The Madison Suite is incredible if you don't mind spending the $!
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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401 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Toronto, Canada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 6, 2014

A last minute getaway to NYC. Chose the Mark and got a reasonable deal for a Madison King room. The rooms are spacious and clean with good ammenities, no noise issues either. Great comfortable bed and luxurious linens. Large wardrobe/ closet and ideal mini bar. Staff were very pleasant. Soothing color scheme. Close to Central Park and Madison Ave shopping.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Top Contributor
81 reviews 81 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed April 27, 2014 via mobile

I have stayed at The Mark in its various incarnations: before renovations, while it was a MandarinOriental property, after renovations, and now when it is owned by investors.
I checked in at 1 pm and was given a room over the canopy on the second floor. Oh no! There were no other king bed rooms available until the next day so I was stuck. You can hear people coming and going all evening. The next morning at 5:45 a.m. the industrial trash cans we're hauled out right under my window so the truck could come by and make as much noise as possible while picking them up. I did get a higher floor room that afternoon. But Room 811 had a dirty looking, tired stained carpet and the drapes were falling off the rods at both sides. Housekeeping should be paying attention to these things.The window has a shade and no black out drapes. So when the sun comes up, light streams in around the edges.
The heated towel bar in the spacious and lovely bathroom didn't work. I love the shower and the deep tub is great for soaking at the end of a busy day.
Personnel is a plus at The Mark; always pleasant and accommodating. I appreciate that kind of service. I know the glitches I encountered will be taken care of and I would certainly stay here on all my future trips.

Stayed April 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, May 5, 2014
Since its opening in 1927, the hotel has experienced a few different incarnations before being taken under the ownership of The Alexico Group, in which it was then completely re-imagined and re-designed. In addition to giving the hotel a new life for the 21st century, the owner’s day-to-day involvement and attention to detail has allowed The Mark to become a superior five star property with an unparalleled level of service. As a guest who has stayed at The Mark on various occasions, I appreciate you taking the time to provide feedback on your recent stay with us. I do apologize that due to our nearly full capacity on the night of your check-in, we were not able to accommodate your specific room request. I am happy to hear that you found our level of service pleasant and accommodating as always, however I do wish that you had mentioned your dissatisfaction with the state of your room so that we could have taken immediate attention. I would like to thank you for sharing these observations with us, and please rest assured that all has been taken care of. We greatly appreciate your loyalty and hope that on your future visits you will reach out to us straightaway if you should find your room anything less than impeccable.
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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 23, 2014

The Mark is a very stylish luxury hotel. Reception and concierge and excellent (as they should be at a hotel of this standing). However, some of the rooms are small with the door opening straight onto the main room with the bed - which if you are travelling on business and colleagues might pass by your room lacks privacy. Also, attention to detail of housekeeping is variable. For example, one day there might be a shower mat for the bathroom floor, another day it gets forgotten. A hotel of this stature should have excellent and consistent housekeeping.

Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, April 24, 2014
Thank you for choosing to stay at The Mark on your recent business trip to New York City! I am pleased to hear that you found our reception and concierge to be impeccable. I apologize that you experienced some inconsistency with our housekeeping, and I only wish you had mentioned this during your stay, as we would have taken immediate care of your needs. I am however curious to know which of our room types you were unsatisfied with. Our smallest room is 400 square feet, with its layout providing sufficient space between the door and bed. We would love to have the opportunity to welcome you back to The Mark in the near future, and we will make every effort to assign accommodations that meet with your requirements or expectations for your future stays with us. With our multiple layouts and configurations, we are certain we can find a room that you would be pleased with.
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Santa Monica
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 20, 2014

We booked the Mark as a diversion from our usual hotel on the West Side of NYC based on its web site and reviews. It is a truly luxurious venue. It is a nice size with no convention traffic and the rooms are quiet and restful with all the expected amenities (we especially liked the abundant ice in the freezer compartment). We were offered the hotel car for a complimentary trip to the Opera. The staff are efficient, courteous and promptly responded to our requests to clean the room at a certain time. All in all, we feel we have discovered a new favorite in NYC with access to Madison Avenue and the museums of the upper east side. Not inexpensive but for us it was worth the price.

Room Tip: Recommend the courtyard view as quieter.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2014

Great location, great service, wonderful rooms, comfy beds. All and all a great place to stay. Location on the upper east side is nice for shopping or going for a run in the park. My go to place in NYC

Room Tip: Get a room on a higher floor as Madison can be a noisy road.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, April 21, 2014
Thank you for the 5 star review! I am delighted to hear that you regard The Mark as your go to hotel when staying in New York City. I hope you were able to enjoy a shopping trip on Madison Avenue, as well as a run in Central Park. We greatly appreciate your loyalty, and look forward to welcoming you back on all your future visits!
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London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2014

Just returned from NYC and stayed in a junior suite at the Mark. Great location to Central Park, staff brilliant, room excellent. Nice touch of a bottle of champagne and a cake for my wife's birthday. Will definitely return and highly recommend. Garbage collection a bit noisy in the morning (early) but no fault of the hotels. Only disappointment was no free wi-fi

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, April 14, 2014
I greatly appreciate you taking the time to provide a review of your stay on both Booking.com and Trip Advisor. It is always encouraging to hear compliments on our suite accommodations, as well as our staff’s level of service. I hope your wife had a memorable birthday celebration in New York City and enjoyed the cake and champagne. I only wish you had mentioned that you were having trouble connecting to our internet during your stay, as our hotel does offer complimentary Wi-Fi to all guests. Thank you for the wonderful recommendation and we very much look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mark

Address: Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Business Hotel in New York City
#14 Luxury Hotel in New York City
#25 Romantic Hotel in New York City
#46 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Mark 5*
Number of rooms: 150
Official Description (provided by the hotel):
The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But, inside, the Mark has been completely reimagined, and given new life and identity for the 21st century. Newly reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technology and an unprecedented level of personal service to create the finest five-star hotel of the 21st century. Drawing on the expertise of an extraordinary group of talent – foremost, among them, the designer Jacques Grange, Chef Jean-Georges Vongerichten, hair stylist Frederic Fekkai and the hotel general manager Olivier Lordonnois – The Mark Hotel is now a beacon of high French style, and modern American technology and comfort. The delights of The Mark are both bold and discreet. The graphic lobby is colorful and convivial, situated with unique objects d’art that surprise and intrigue. Studded in one of New York's most exclusive neighborhoods, The Mark is surrounded by the world's premier museums, shops, restaurants and the splendor of Central Park. The Mark not only surrounds you in luxury and style, it places you at the epicenter of Manhattan’s social and cultural riches. The Mark Restaurant by Jean-Georges, set within The Mark Hotel has received a Wine Spectator Award of Excellence by Wine Spectator in 2012. ... more   less 
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Also Known As:
The Mark Hotel New York City
Mark New York City
Mark Hotel New York City

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