The Mark is a very stylish luxury hotel. Reception and concierge and excellent (as they should be at a hotel of this standing). However, some of the rooms are small with the door opening straight onto the main room with the bed - which if you are travelling on business and colleagues might pass by your room lacks privacy. Also, attention to detail of housekeeping is variable. For example, one day there might be a shower mat for the bathroom floor, another day it gets forgotten. A hotel of this stature should have excellent and consistent housekeeping.