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“GOOD CHOICE ON THE UPPER EAST SIDE” 5 of 5 stars
Review of The Mark

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The Mark
5.0 of 5 Hotel   |   Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078 (Upper East Side)   |  
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Hotel amenities
Ranked #23 of 464 Hotels in New York City
Certificate of Excellence
ascona
Level Contributor
73 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“GOOD CHOICE ON THE UPPER EAST SIDE”
5 of 5 stars Reviewed October 7, 2013

As this speicific weekend in NYC we were planning on visiting the Metropolitan Museum and spend time with the grandchildren in Central Park, our choice was The Mark on the upper east side instead of a hotel in midtown. We did not regret it, although there was some more street noise to put up with because of some road work on Madison. I don't think a room on a higher floor would have helped in this case. Very friendly saff, comfortable rooms and bathrooms. We had dinner and lunch several times at Jean Georges restaurant, besides breakfast. Good service, excellent food, we were never dissappointed. Only detail, strange for us, at the bar they do not serve alcoholic drinks before 12am on Sundays! As we did not want to wait 15' for a drink, a tonic water without gin did the job. We will certainly return.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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496 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Salt Lake City, Utah
Level Contributor
248 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 stars Reviewed October 7, 2013

My third visit was as satisfying as my first (which was extraordinary). I always fear that when I have a perfect hotel experience, I don't want to return and 'ruin' the first impression. But my third visit last week was as perfect as my first. The staff is key in making this hotel work and they are professional and warm. The facility is beautiful and the neighborhood is perfect. I love the housekeeping team's efforts (the room was always perfect) and it is my favorite hotel bathroom in the city (the best water pressure in the showers). It is important enough to me to be noting it here. I will continue to select The Mark for my New York business meetings.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, October 14, 2013
I am so pleased to hear that your most recent stay with us lived up to your high expectations. We pride ourselves on our superior staff and they will be humbled to hear your praises of the housekeeping team’s efforts. We look forward to welcoming you back to The Mark again soon.
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bremen
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 1, 2013

i stayed at the mark for three nights while attending a wedding in new york. i thought the hotel was conveniently placed close enough to town, central park and the museums(met and natural history).
service was excellent and hotel was up to standard. i would highly recommend this hotel to anyone wishing to stay there.

Room Tip: cant rate pool or spa cos i didnt try either.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 12, 2013

Very helpful staff, lovely room with kitchen facilities and a buzzy bar and restaurant made this a pleasant stay in New York. We needed a microwave and one arrived almost immediately on request.

The only downside was that the corridors and public rooms were kept at an unnaturally low temperature and we all went home with sore throats and colds!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 9, 2013

The rooms here are a highlight. Sizable for New York City and extremely comfortable, with an understated decor. The bathrooms are large and not understated - a fun, Art Deco vibe complete with black and white tile floors and a walk-in shower. Plenty of closet space and hangers, a selection of upscale magazines and consistent wifi.

The neighborhood is beautiful and quiet. You're not talking trendy here and it's a hike to most of the city's tourist attractions, with the happy exception of Central Park just down the block. But it's great walking down Madison Ave and window shopping at any time of day or night.

Restaurant selection in the immediate vicinity is relatively limited and pricy, but by venturing east and north you can find more casual options. The hotel has an expensive restaurant that draws an older, moneyed crowd and a bar that's crowded with local 30-something socialite types and Eurotrash. We amused ourselves for 45 mins one night having a drink in the lobby and watching the parade of older women in too short skirts and younger women in too tight dresses teeter in stilettos up and down the stairs to the mezzanine level restroom serving both the bar and restaurant.

Overall a very pleasant stay and I would return.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 7, 2013

All you expect from a 5 star hotel a block away from central park you get at The Mark. The fitness area is quite poor though, but who needs a Gym when there is a Central Park just steps away.
The also have a shoe shine service provided by John Lobb!!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
127 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
4 of 5 stars Reviewed September 6, 2013

I stayed at The Mark for 2 nights in August while helping my daughter move into college in Morningside.

I prefer to stay at boutique hotels and almost always like the hotels on the Mr. and Mrs. Smith website and although The Mark is not one of their recommended hotels, I chose it for its location and the eye-catching bathroom. Even though there were many things about The Mark that I enjoyed (close proximity to Central Park and the Met, safe neighborhood, all marble bathroom, highly functional room) there were aspects of my stay that were less than stellar (service, room decor, noise, linens, degree of charm).

Details of my stay:

Decor
Mid century meets art deco with lots of highly polished surfaces. I thought the lobby was blindingly shiny and the seating was uninviting.

Guests
Suave and international.

Staff
Mature, seemed to be trained in hospitality, lots of slicked back hair.

Room
The first thing I saw when entering the room was a chartreuse curtain caught up in the lamp cord exposing an electrical outlet. Disappointing first impression. I couldn't wait for the front desk person to leave so I could fix the curtain and cover the outlet. Really?

I was on the 5th floor in a Madison King (although maybe it was a queen because the bed was really small). The entrance and hallway inside the room were large; the bedroom area was about 200 sq. ft. Although the decor was a nice seque from the pale brick buildings lining the street outside, the overall effect was bland: lots of neutrals. Design details included grass cloth on walls, commercial looking art, matching blond furniture and a mid-century style table and chairs (eyesore - looked like they were borrowed from the set of I Love Lucy).

Lots of closet space. Ironing board. Super cold A/C.

The bathroom was huge and entirely clad in marble. Double sinks. Giant bathtub. Mint green vanity. Good lighting. Lots of mirrors. Heated towel rack. Highly functional. No window.

Highlight of room: ice drawer

Drawbacks: Street noise, coarse BEIGE sheets

Service
The Mark really fell down on the job for me. I made the reservation directly with the reservation department via email and phone. I requested an outside room on the 7th or 8th floor and if it wasn't available to please place me in a courtyard room. When I checked in, I was placed in an outside room on the 5th floor. No mention of my request.

I heard lots of street noise on the 5th floor.

On two occasions, my room key failed to open the door and I had to call for help.

The front desk was accommodating with both an early check in and late check out. Much appreciated.

Room Service
I only had breakfast. I called in the morning and my tray was delivered in about 10 minutes with everything exactly as I ordered it. Nice job.

Housekeeping
Immaculate. Inconspicuous. (Except for the offending curtain).

Transportation
You can walk to the park and a number of museums. If you want a NY deli experience, there is a Pastrami Queen deli a few blocks east. There is one train station a few blocks away but overall, you will be taking a taxi and I found that just about everywhere I went it was a $15 cab fare (including tip).

Room Tip: If you are on the street, request a room as high as possible (you will hear street noise on the 5th...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mark

Address: Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078
Phone Number:
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in New York City
#18 Luxury Hotel in New York City
#29 Family Hotel in New York City
#38 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Mark 5*
Number of rooms: 150
Official Description (provided by the hotel):
The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But, inside, the Mark has been completely reimagined, and given new life and identity for the 21st century. Newly reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technology and an unprecedented level of personal service to create the finest five-star hotel of the 21st century. Drawing on the expertise of an extraordinary group of talent – foremost, among them, the designer Jacques Grange, Chef Jean-Georges Vongerichten, hair stylist Frederic Fekkai and the hotel general manager Olivier Lordonnois – The Mark Hotel is now a beacon of high French style, and modern American technology and comfort. The delights of The Mark are both bold and discreet. The graphic lobby is colorful and convivial, situated with unique objects d’art that surprise and intrigue. Studded in one of New York's most exclusive neighborhoods, The Mark is surrounded by the world's premier museums, shops, restaurants and the splendor of Central Park. The Mark not only surrounds you in luxury and style, it places you at the epicenter of Manhattan’s social and cultural riches. The Mark Restaurant by Jean-Georges, set within The Mark Hotel has received a Wine Spectator Award of Excellence by Wine Spectator in 2012. ... more   less 
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Also Known As:
The Mark Hotel New York City
Mark New York City
Mark Hotel New York City

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