I have traveled extensively in London, England and across Canada (my hotel stays have always been 4 to 5 star accommodations) as well as the Caribbean and several states in the U.S. I have never had the superlative service, atmosphere and the staff was friendly. I never heard an outside sound. The location is great. It is a smaller hotel with big service. Stayed in 5 star large hotels in New York before with small service and the staff were not as friendly or helpful, I was fortunate enough to stay one week at The Mark, quite frankly did not expect the service to last - it did. I will return.