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“A wonderful experience” 5 of 5 stars
Review of The Mark

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The Mark
5.0 of 5 Hotel   |   Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078 (Manhattan)   |  
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Hotel amenities
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Preferred Bed & Breakfast
Ranked #17 of 454 Hotels in New York City
Newport Beach, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“A wonderful experience”
5 of 5 stars Reviewed December 4, 2012

My family spent Thanksgiving in New York and enjoyed a couple of nights at the Mark. The property is in an ideal location for enjoying Uptown Manhattan - close to the park, Madison Avenue shopping, museums, etc. The staff was friendly and very helpful, our rooms were beutiful and quiet, and the little details (including milk and cookies for the kids) were spot on. I've stayed at almost every high end hotel in Manhattan over the years, and I would be hard-pressed to name one that takes care of guests as well as The Mark. Superb.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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401 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Washington DC
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2012

We stayed at The Mark over Thanksgiving weekend with our extended family and everyone agreed that it was a wonderful place to stay. The Upper East Side location can't be beat - so close to Central Park and the shops on Madison Avenue and the Met. The rooms are stylishly furnished with every amenity - great storage spaces - and the bathrooms are really lovely - marble, double sinks, heated towel rack - just beautiful. Beds were very comfortable.
The staff was terrific.
The only downside was the restaurant. We had a dinner at the Jean George restaurant which is part of the hotel and had a very bad experience there due to the poor service. It was so bad we did not return for breakfast the next day but went outside of the hotel to eat.
We did have a lovely lunch around the corner at Saint Ambrose, which has terrific gelato.
All in all, a nice stay.

Room Tip: We had a courtyard room which was very quiet ( no view but it was a good trade-off).
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, November 27, 2012
Thank you for your recent comment on Tripadvisor. I am glad that you found the rooms to be stylish and comfortable and our staff to be helpful and efficient. I am disappointed however to hear that you had a bad experience at The Mark Restaurant by Jean-Georges. Our restaurant staff work to provide impeccable service so it is very upsetting to hear when there is an inconsistency in that service. I apologize for your experience and hope to see you at The Mark on your next visit to New York.
Olivier.
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NY/London
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 17, 2012

I stayed at The Mark for 5 nights the week after Sandy. I'm sure many of the staff travel in from outside of the city, but never did I feel a lack in service. Everyone was friendly and accommodating.
I checked in ahead of the check in time and pleased to find out I was upgraded to one of the king rooms. Check-in was quick and easy.
My room was large with lots of closet space, space to sit and relax and a large bathroom. I usually stay across the street at the Carlyle and in comparison this is a more Contemporary style hotel. Both are as good as each other, it just depends one what you want. I think you probably have more of a homey feel in the Carlyle.
The bed was very comfortable as were the pillows.
There was a turn down service as you would expect.
The lights and other features such as the window blinds, tv, air com were controlled via one handset which was a nice feature. Some lights were dimmers which was a great touch. Talking of lights, the bathroom lights were a little too much for me, but of the three different sets, you can easily switch off some. The bathroom was large, spacious and I had a shower and bathtub, helpful for a to soak after a snow storm. There is also a tv in the mirror.

There was a snow storm while I was there and as most people know getting a cab in bad weather in ny is hard. The door man was kind enough to wait a long time in the snow for me. Just shows how accommodating they were.
Free wifi is a major plus.

I had a very good stay and I'm debating on which one i would choose from the Mark and Carlyle for my next business trip.... Leaning towards the Mark.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Frankfurt, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 16, 2012

we had our experience in suite.

approximately 160 square metre of american style

but worst quality of suit and service! suite has musty smelled and absolute not ready for guests,

even no small drink or fruits welcome in suite!


staff on reception makes slow-paced service.

I said to them make bill 3 hours before check out. finally no bill and they tells me wait in queue...

can you imagine - spend thousands dollars for one night and receive bed only.

kitchen without home appliances, even no chance to make hot water and so on.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, November 16, 2012
Thank you for your comments here on Tripadvisor. I am sorry that you felt that team members were slow in providing service. At The Mark, we truly strive to offer each of our guests a flawless experience; in turn we are extremely sorry when inconsistencies in our service occur. I am disappointed that you found your room to have a musty odor. We take great care to ensure our hotel is pleasantly odorized so I do apologize that it was not to your standard. We also provide appliances in suites upon request, a phone call to concierge or front desk would have rectified this and a toaster and kettle would have been brought to your room. I apologize for your experience and hope that you we will see you at The Mark again on your next visit to New York City.
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Sydney
Top Contributor
96 reviews 96 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 11, 2012

My husband and I stayed at The Mark for 5 nights in October. I can easily say it is one of the most comfortable and beautiful luxury boutique hotels we have stayed at, hands down.

The lobby is quirky chic and impeccably clean. There are couches that provide a very comfortable place to wait or just people watch given there are always people milling about.

The rooms are very large by NYC standards and impeccably clean. I found the room to be beautifully furnished and incredibly comfortable and lush...it is clear a lot of thought and care has gone into the decor and furnishings of the room. The bathroom was magnificent. Looking at pictures on tripadvisor it looks chintzy retro, not glamorous retro...but I assure you that in person, it is quite luxurious in a very art deco type of way. Our room also had a kitchenette, which was a fantastic touch. The room has plenty of closet and drawer space which is quite helpful for longer stays.

We ate at the restaurant for breakfast and it was only just mediocre. New York is a haven of restaurants, so venture out for your morning meal, better value and will be tastier.

The one downside of this fabulous hotel is the slight snobiness of the staff. Luckily I am secure enough in myself, that it didn't really bother me that I was often overlooked so that extra special attention could be showered on the patrons flashing their money around their necks and fingers. In this way, it was a bit disappointing.

It is not to say that staff didn't go out of the way to help or that the service was bad...it just seemed that you had to be someone special they either knew or someone in the know to be looked after in a friendly manner. If you were anyone else, you were assisted but with a snooty demeanor. I witnessed this first hand and not just vis-a-vis myself, but in relation to various hotel guests. This is the only aspect of this hotel that would downgrade it from a true luxury hotel. True luxury hotels provide solid service and solid service is consistent, not selective.

There was also an incident where the hotel manager dressed down the doorman for not wearing the proper pants. This type of behavior is unbecoming of a hotel as beautiful and luxurious as The Mark...I'm sure issues with the staff could be handled somewhere other than in the hotel lobby. It's unnecessarily embarrassing to the staff member and uncomfortable for the guests.

That being said, the concierge was very helpful and the doormen were exceptionally nice. And if you get stuck for a cab, ask for the house car.

Having lived in the Upper East Side, where the hotel is located, I am partial to to the area. It definitely has more of a residential feel than downtown, but it's quiet which makes for a good night's sleep. There is also fabulous shops and cafes and it's only a short walk to Central Park.

Last tip, if you're flying out of Newark, take the train. Instead of a 35 minute train ride we took a 3 hour car ride because of traffic. Not worth it.

Overall, The Mark is a beautiful, comfortable and luxurious hotel and I would gladly stay there again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, November 14, 2012
Thank you for sharing your thoughtful comments on Tripadvisor. I am thrilled you found the hotel to be comfortable, clean and beautiful though I am disappointed to hear that you felt that some eam members were inconstant with their service. At The Mark, we strive to recruit staff that are open-minded and who treat every guest with the same respect and attention regardless of who they are, where they are from or how much they are spending at the hotel. I am also very disappointed you witnessed a manager address a staff member about his attire in the lobby. This incident was totally unacceptable as we work to not only provide our guests with an impeccable hotel but we care very much about our appearance and the service we provide. I hope that we will see you at The Mark again on your next visit to New York City!
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Concord, New Hampshire
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

Despite the recent hurricane I had the great pleasure to dine at The Mark 4 days after the storm. The food was impeccable, the Pino Noir was fabulous and the service was superb. The bar was standing room only when we arrived 10:45 PM and was still was going going strong when we left around 12:30.

  • Stayed November 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, November 8, 2012
Thank you so very much for your comments about your experience at The Mark Restaurant by Jean-Georges soon after Hurricane Sandy hit New York. I am so pleased you found our service superb given the extreme circumstances everyone was in just days after the storm. I have passed on your comments to our staff who were humbled and pleased to have received such high commendations. We look forward to welcoming you back to The Mark again.
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Seattle, Washington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 2, 2012

I have finally found the perfect place to stay in NY. Exceeded expectations in every area. Well trained, friendly and ehtusiastic staff from the front desk to the concierge to the house keeping and beyond. Handled challenging reqests with effeciency and results. The room was well appointed, spacious and comfortable. It had the most up to date electronics and a great view. It was a peaceful stay in a hectic city. I can recommend the Mark without hesitation.

Room Tip: Corner room on the Madison Avenue side was great!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mark

Address: Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in New York City
#14 Luxury Hotel in New York City
#25 Romantic Hotel in New York City
#47 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Mark 5*
Number of rooms: 150
Official Description (provided by the hotel):
The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But, inside, the Mark has been completely reimagined, and given new life and identity for the 21st century. Newly reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technology and an unprecedented level of personal service to create the finest five-star hotel of the 21st century. Drawing on the expertise of an extraordinary group of talent – foremost, among them, the designer Jacques Grange, Chef Jean-Georges Vongerichten, hair stylist Frederic Fekkai and the hotel general manager Olivier Lordonnois – The Mark Hotel is now a beacon of high French style, and modern American technology and comfort. The delights of The Mark are both bold and discreet. The graphic lobby is colorful and convivial, situated with unique objects d’art that surprise and intrigue. Studded in one of New York's most exclusive neighborhoods, The Mark is surrounded by the world's premier museums, shops, restaurants and the splendor of Central Park. The Mark not only surrounds you in luxury and style, it places you at the epicenter of Manhattan’s social and cultural riches. The Mark Restaurant by Jean-Georges, set within The Mark Hotel has received a Wine Spectator Award of Excellence by Wine Spectator in 2012. ... more   less 
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Also Known As:
The Mark Hotel New York City
Mark New York City
Mark Hotel New York City

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