Customer service throughout the United States is dead, everyone and everything is rude, disgracefully rude, with one exception- hotel newton.
This hotel is the quintessential example of perfect customer service. On arrival we were greeted, welcomed and then thanked for booking hotel newton. The two hotel clerks, Charlie and Karie were extremely and utterly professional. We arrived three hours prior to check in time however these two lovely hotel clerks, did all they could to accommodate us.
After check in, I went downstairs to speak to to the two hotel clerks on possible valentines-day spots. Not only were they extremely responsive but they again did everything in their power fulfil our requests. They provided me with at least four separate restaurants with full menu options and a short statement on each of their own views on the restaurants.
Upon deciding they again went the extra mile and booked the restaurant for us. A complete pleasure to have this done for me.
On that same day, I highlighted to the general manager that my phone was left at my previous hotel in Canada. On calling the hotel in Canada, they refused to send it for me and explained that it was now my job to have the phone picked up by an express courier and then shipped to me. On hearing this, the general manager of hotel newton, went out of his way, and spoke directly to the manager of our previous Canadian hotel.
The general manager (Emilio)kindly passed me the phone and to my complete shock, the hotel in Canada had agreed to send the phone at no extra cost.
I have in no way whatsoever a negative thing to say about this hotel. Many other clerks such as Landry and obviously the general manager, Emilio treated us exceptionally well. They were full of ideas on what areas were best to visit and more than helpful when we asked about getting around and to and from the airport.
I will, with not a single hesitation, when returning to New York, be returning to Hotel Newton. I have never felt so welcomed by a single hotel.
The staff, Charlie, Kari, Landry and Emilio are nothing but complete assets to this beautiful hotel.
I highly recommend this hotel if you are someone who seeks great customer service, in a well located area and great and affordable rates.
- Official Description (provided by the hotel):
- Attractive Nine-story Hotel located on the Upper West Side, convenient to Columbia University, theaters, museums & shopping. ... more less
- Reservation Options:
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