We booked the Superior Queen - 1 queen bed at this hotel for four nights in Sept 2013. If we had never been to NY before, this would have put us off ever going there again.
The hotel is in a good location, with a subway link right outside. The location is easy walking to both the riverside and Central park, the room itself has a decent size fridge and a microwave which we were grateful for, but that is as far as the good comments can go.
The room was very small with a small window that overlooks what I can best describe as a wet wall with other hotel windows and little natural light from above (We had been placed on the 3rd floor after asking for an upper floor). I suspect that the Superior room is actually the smallest room that they have.
I have attached photos of the room and bathroom (And the fridge and microwave, so you can see that they are a useful size). If you take note of the hotel room window and its view. We found that the darkness of the room (Given that you do not get natural light in) made us feel like we were in a state of night time at any time.
The bathroom is very cosy, with the sink, toilet and bathtub sharing a very small enclosure (Rather than saying room).
First hotel we have ever stayed at that has no safe at all in the room. WiFi is $5 to use (Pay daily at front desk, with a new password each time), and access runs out at 12 each day. The WiFi speed on the 3rd floor was very slow for us (Sending any photos to family back in Aus), compared with all other hotels and Starbucks we had been using.
The air con unit is sat in the window. And, If you close the curtains for the window it traps the air-con inside the space between the curtain and the glass, so the air con will not circulate in your room (You need to leave the curtains open, thought this is not a huge issue as you get very little natural light in from outside anyway). The air con unit is very noisy, and in our room the direction levers on the fan outlet were broken, so we could not direct the cool air to where we wanted it (So it mainly aims at the head of the bed with the chilled air).
The staff on the front desk had little time for questions, but it may just be that they are understaffed for their workload.
To top off our stay, this is only the second hotel that we have stayed at anywhere in the world that would not call us a taxi of our choosing on the day we booked out. We asked for a NYC cab, they said that they do not deal with them, and have a company that they deal with that will do the trip from Broadway to our airport (Newark) for a $65 flat fee. They also said that this cab company uses limo style vehicles and you get to Newark at the same cost as NYC cabs but in comfort. We were taken to Newark airport and the fare when he worked it out was $105 (Flat fee? I don't think so). When questioned on this, the driver said that Newton staff always get their prices wrong. Plus take cash as they charge an extra $10 for using MasterCard.
Newton is certainly not keen on getting people to come back again. Hopefully our warnings will save others from booking this place as we did. Though there are the good points of location to Central park, the subway and having a decent fridge and microwave to consider.
- Official Description (provided by the hotel):
- Attractive Nine-story Hotel located on the Upper West Side, convenient to Columbia University, theaters, museums & shopping. ... more less
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