I was there for four days in late July 2011 and think it would be nice to keep the hotel guests' luggage for a short period.
On the contrary, had to use a fee based system to keep it for two hours, while having lunch in the vicinity, after check-out.
Another negative aspect was the refusal of a maid to help my wife to open the door of a toilet for public use at the hotel.
Carlos - Brazil

The hotel location is very good, next to the subway. Also the hotel is very clean. Few things I was not happy about and the hotel management might consider to improve... 5 USD per day for Internet access is very expensive, considering the fact that in most places in the US it is free. The worst thing is that they restrict access to one device only!!!!! One night I was able to convince the guy in the front desk to provide me with additional code to my iPad. The next day, another staff member asked for additional 5 USD so I gave up. The elevator is extremely slow and not air-conditioned. The airco in our room was very very noisy so we had to switch it off at night. Last but not least.. Eduardo, the bell-staff was so helpful and
nice!!! very nice person.

The front desk clerk did very little to make my stay enjoyable. No smile, no 'Hello!', no 'How are you?', just a straight 'Yes?' sounding like 'What do you want?'. His attitude was a good sign of my overall experience in that hotel.

I had booked a room with two twin beds. The front desk staff charged me for both nights upon arrival. I came a little early and the room was not ready. When I asked to confirm that the room had two beds, I was told it had a queen size bed instead. I insisted on getting the room type I had on my confirmation. The front desk clerk offered to add a roll-away bed instead! When I said 'I would want the room I had reserved', he reluctantly moved me to the appropriate room type.

The cleaning staff was noisy and had corridor conversations as early as 7 AM in the morning.

At check out, I had the same front desk staff and the same attitude. Again, no greetings. I had to ask for a detailed receipt, apparently a stretch from the usual service.

I am a reasonably accommodating customer. It takes me a lot to express dissatisfaction. In that case, I found the service level below average - at least below what I typically experience in three stars hotels.

Fortunately, a getaway in New York city is not made to spend too much time in the hotel. I found the location was good as it was right by the subway line that stops at Penn Station. The rate was decent at $ 150 per night. If service is not among your top criteria, this is a satisfactory choice.

I checked what was available and it said it was a double bed.
I checked it out on the hotel web site. The web site said amenities included a refrigerator, microwave and coffee maker.
When I got to the hotel with my print out that said a double bed and went to the room, it was the size of a closet with a single bed, bed side table and a tv on the wall.
It was 11 feet wide with no refrigerator ,etc.
The bed was situated with my head 4 feet from the air conditioner. I got
4 hours sleep because it was so noisy and the air was blowing only head.
It was clean and I did feel safe for a positive comment.
I would not have stayed there if the available room had been accurately
represented.