Whenever I have to stay overnight or 2 nights in Manhattan this hotel is my go-to. It's reasonable compared to most- has a convenient location to whatever I have planned, it's is clean, and it's in a great neighborhood!! It is small but not as tiny as boutique hotels and I've always had a pleasant stay- just remember to ask NOT to get a room on the street side as it can get pretty noisy@

I stayed for 3 nights (9-12 November) and found that the quality of both the room and the service is over-rated, as compared to cheaper rates in other hotels. I paid $216 a night + tax for a room with a double bed, and my friend was staying in a similar room close to Union square for half that price. Next time, I'll stay at that hotel.
1) Staff is typically unfriendly, as other guests have noted on this forum. I am starting to believe that they are paid to be rough and unhelpful to customers.

2) More importantly, there may be a serious problem with honesty in this hotel.
2.1) I had book parcels sent to me, and I never got one of them, officially "never received", but the sender has shown me the USPS slip.
2.2) on the day I was leaving, I went down to eat breakfast at 8 am, by the time I was back up in the room, the maid had done the room and .. my face cream (an expensive fancy one from a famous luxurious French brand), was missing from my beauty case. Hmm, i'll give it a doubt, one never knows, but I am 80% convinced the maid stole the cream. I asked the front desk immediately, but they said the maid was ... out (?!) and I had to call back the next day. And of course the next day... the maid, called Marisa, or Marianna, I don't remember clearly, said she never found anything
2.3) it just so happens that as I went downstairs for the check out, another lady guest reported that her purse, with all credit cards etc. had gone missing from her room after the maid had come in.
THAT WAS A BIT MUCH !!!!!
I don't know the end to that story, but i suspect there is a problem with honesty in this hotel.

Keep you bucks and find yourself a beter place for that price.

This hotel has a split personality: Plus = The rooms were clean; the price (in late October) was reasonable; the housekeeping staff was pleasant; and the location was fine. Negative = The front-desk staff seemed oblivious to us, for five days. And small amenities that most travelers take for granted were nonexistent. Examples: (1.) The day before we left, we asked (twice) if they could run off a boarding pass, on one of their two computer-printers, sitting three foot away. We were told, by two different clerks, to go to FedEx, up the street, (2.) We asked the front desk, twice, if they had a newspaper we could just look at, for starting times for a play. We were told, twice, to go up the street and buy a paper. We can't really recommend this place ... unless you're desperate.

Was here during Sandy. The situation was really crummy all over lower Manhattan. The staff worked tirelessly to make us as comfortable as they possibly could before the power came back on. Some of the staff even stayed at the hotel because they couldn't get home and get back in - traffic and public transportation were a nightmare. Would stay here again (and hopefully not have a hurricane). All around good value.