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“Amazing experience” 5 of 5 stars
Review of Zip Aviation - Helicopter Tours & Charters

Zip Aviation - Helicopter Tours & Charters
6 East River Piers, Downtown Manhattan Heliport, New York City, NY 10004 (Financial District)
1.866.947.6837
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$130*
and up
Certificate of Excellence 2014
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Owner description: Zip Aviation's Professional Aviation Team is committed to constantly improving our customer's experience. Our NEW management and flight crew teams are focused on your safety. We are completely dedicated to deliver an awesome experience during your visit and Tour. We strive to be the consumate and Premier Helicopter Service in New York City.
Portarlington, Ireland
1 review
“Amazing experience”
5 of 5 stars Reviewed July 20, 2013

Thanks to Zip Aviation and Andrew the pilot, it was an amazing experience and he was friendly and professional. I would recommend this to anyone.

Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zip M, Guest Relations Manager at Zip Aviation - Helicopter Tours & Charters, responded to this review, July 30, 2013
Dear AideDLF,

Thank you for taking the time to provide your feedback. I will personally pass your kind words on to Andrew and the operations team... come again soon!

Sincerely,
Meagan
Zip Aviation Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Senior Contributor
34 reviews 34 reviews
10 attraction reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“A-MAZE-ZING!!!”
5 of 5 stars Reviewed July 12, 2013

Oh my goodness!!! Exhilarating, breathtaking, super awesome experience.. So so excited to have been on this trip! The pilot was caring and considerate :-) the Support staff were attentive and really helpful too :-) Well Done especially to Santiago..a very friendly and personable chap indeed :-) Keep up the awesome work guys - Thanks xx

Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“The best customer care iv'e ever experienced”
5 of 5 stars Reviewed July 6, 2013

having been caught in a monsoon style downpour from south station ferry subway to pier 6 (approx 300mtrs) my wife and I were like 2 drowned rats as we entered zip aviation reception where help was there to for us to dry off, because of the rain all flights were stopped until the weather changed, I then got talking to Andrew, 1 of the pilots and he explained that there was a backlog of flights and nothing would fly for another hour, he then invited us both to join him for coffee (approx 1/2 mile away) which we did and again he explained that it may be in our best interest to cancel the flight and get a refund as we were leaving New York 2hrs later so time was short. after returning to pier 6 he was arranging my refund when news came to him of a break in the weather and they may possibly get two flights in, he then arranged for us to massively jump the queue and got us flying, after the flight which was great he then asked how long we had before we left NY and suggested taking a different subway train back to Times Square, he then walked us to a different station (approx 3/4 mile) and made sure we had all our tickets sorted before he left us.
I can't promise that everyone will get this hospitality but Andrew and zip aviation went more than an extra mile for us for which we are truly grateful Thanx again

Visited July 2013
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Zip M, Guest Relations Manager at Zip Aviation - Helicopter Tours & Charters, responded to this review, July 16, 2013
Dear Charliemc64,

Thank you for choosing Zip Aviation! Wow, it sounds like you had a bit of bad luck with the weather... we wish it could just be sunny all year! I will personally extend your compliments to Andrew and the team. We are very lucky to have him, and we are very lucky to have patient customers like yourself. We hope the helicopter tour was all you imagined and more. Traveling in and out of NYC can be challenging, and we are glad you made it safely. Come see us again soon!

Sincerely,
Meagan
Zip Aviation Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking, United Kingdom
Contributor
15 reviews 15 reviews
3 attraction reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“At the third attempt...great perspective of NYC”
4 of 5 stars Reviewed July 3, 2013

This was one of the attractions that was on the list we had for our trip to NYC and had booked on for early on the Sunday morning. On the morning it was misty and drizzling, the hotel called to check the flight was OK and we were told to turn up. We arrived, waited for some time and eventually informed that flights were cancelled due to the weather but we could book again.... Monday morning....the weather was much improved in midtown sun breaking through...we were excited but had a call from Zip to the hotel informing us that flights were cancelled in the morning. We were offered tuesday morning which was our last day! Fortunately it was good weather and we had no early morning calls....helicopter tour as fantastic, wonderful views. It was mine and my partners first time in a helicopter, you feelsafe and secure with the staff and equipment.

Overall, a great experiance and worthwhile tour, there was a choice of 3 tours with shorter to longer flights with appropriate pricing. If you book in advance ...it is down to the weather that determines if you fly!

Visited May 2013
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London
Senior Contributor
41 reviews 41 reviews
18 attraction reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“If you're after something different this is the way to go”
4 of 5 stars Reviewed July 1, 2013

It was my first time in NYC so me and a friend booked a helicopter ride, as I like seeing places from up high. It was my first time in a helicopter, and it was really nice. I got lucky because I was put in the front seat. My friend was unlucky as she got the seat in the middle at the back, so she saw less and was stuck with strangers. They say it's based on weight and is just luck of the draw, but try and get the front seat if you can - you get an incredible view. The staff were friendly and the overall experience was good. Check out groupon if you want to get a good deal on the cost of the flight too.

Visited May 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zip M, Guest Relations Manager at Zip Aviation - Helicopter Tours & Charters, responded to this review, July 16, 2013
Dear Sophie_RT,

Thank you for choosing Zip Aviation! Yes, seating arrangements vary by weight, strictly to balance the helicopter's center of gravity for safe flying. An advanced computer program determines the safest seating arrangement according to the manufacturer's guidelines. We are so happy you enjoyed the experience and will share the comments with our team. Come again soon!

Sincerely,
Meagan
Zip Aviation Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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