I booked a $700.00 per night room at the hotel for a Wednesday night. I was traveling from boston for an important meeting on Wall Street. On my way down, I got the stomach flu and had to quickly change my plans and return home. My assistant called the hotel immediately before 3:00pm in the afternoon on the day of arrival. My meeting was rescheduled for the following week on the same day. To our amazement and disappointment, the hotel insisted on charging us the full one night stay plus taxes and would also not allow us to simply move the reservation to the following week? On top of it, they were rude and insulting with an arrogant attitude. No sense of customer service whatsoever. A Four Seasons they are not!! Travel the globe and would never think about stepping foot in this hotel again!