After traveling in Iceland for 8 nights I was really looking forward to my first stay at the Greenwich Hotel and relaxing in our room before another long flight home. Our suite, room 501, was beautiful. I believe it was a studio suite as there was no separation between bedroom and living area. It did have a powder room in the entry way in addition to the full bathroom. The bathroom had a large marble soaking tub that filled up incredibly quickly, a separate marble shower, double sink, water closet with bidet and a beautiful mosaic tile floor. The bed was comfortable, pillows a bit too soft and the bed headboard, if not antique, looked it- dark wood with inlaid star- really beautiful. The sitting area had a very cozy leather couch, coffee table and a few chairs with table.
Our plan was to relax and have room service dinner while we watched the Olympics. The issue was the TV- it would play for 30 minutes and then shut off and could not be turned back on. It had somehow been set to a sleep timer which we could not turn off so the hotel sent up a tech to fix it. He fixed it and then within 10 minutes the TV remote alerted us that the batteries were out. My husband had 2 spare in his bag so we replaced them. Ordered chicken caesar starter and Mac and cheese entree from room service. It arrived quickly and was great - a lot of chicken on the starter caesar and the size of the salad was not an appetizer size, definitely main course. The second time the TV went blank/turned off automatically and wouldn't turn back on, it happened while we were watching the Olympics in bed. Although we wanted to watch the games we didn't want to deal with someone coming up to our room again so we went to bed.
The next morning while I was having a bath and husband was watching Olympic curling it cut out again (3rd time), of course during the last few seconds of the event. The TV did turn on again but it took a few minutes. We had a late check out and returned to the room after breakfast downstairs to watch more Olympics and that is the 4th time the TV decided to not work. Again the tech came up to the room but this time we had audio but no picture. The tech couldn't figure it out so he brought us an extra TV to our room.
We ordered room service lunch- chicken caesar and vegetable sandwich- it arrived and we failed to check the order before the server left. We received a chicken-less caesar salad and a bacon grilled cheese sandwich. I almost picked up the phone to call but we didn't have the time to wait for a new order to be made.
We love small boutique hotels because of their attention to detail and exemplary service. For the 1300 a night room, we definitely expected more.