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“Low-key elegance, great service, NYC boutique escape” 5 of 5 stars
Review of Greenwich Hotel

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Greenwich Hotel
5.0 of 5 Hotel   |   377 Greenwich St., New York City, NY 10013 (Manhattan)   |  
Hotel amenities
Ranked #23 of 457 Hotels in New York City
Basking Ridge, New Jersey
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
“Low-key elegance, great service, NYC boutique escape”
5 of 5 stars Reviewed February 19, 2013

While it is expensive, the Greenwich Hotel was great. The pool was peaceful, as was the gym. Spa services great. I loved the lobby and bar room as well. The rooms were not plush...they were quite simple. Snacks were complimentary and refilled! Staff terrific. I left my iPod and some other things in a drawer, and it was found and fed-ex'd to me. Celebrity spottings in the bar area was fun! So many great restaurants to walk to. I recommend!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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367 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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English first
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 15, 2013

The Greenwich Hotel is a true gem in NYC. I visited with family and friends and truly thought the hotel was a 10/10. This hotel allows you to escape from NYC, while still being in the middle of a upbeat, hip town.
Constantly was hanging out in and around the pool. To enter the pool you go through two (male and female) locker rooms. They are medium sized buy VERY luxurious and high class. The pool area was beautiful and felt like you where anywhere but NYC. The staff throughout was very helpful and helped with everything we requested.
The Greenwich hotel has a very private secluded feel, witch is very different than most NYC hotels, but the Greenwich pulls it off perfectly.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Top Contributor
98 reviews 98 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed February 11, 2013

We had a wonderful early Valentines/Birthday celebration. The hotel is just lovely in terms of decor and service. My husband loved the big room with the fireplace and we had super cocktails before our dinner at Locande Verde. We swam in the pool and rented a great movie still in theaters. My husband also got a massage that he raved about.

Room Tip: We had a lovely external view of Tribeca. Many may not think it is that attractive but I love the n...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bristol, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 2, 2013

My husband and I have just returned from a spectacular 5 days in Mallorca at the most superb hotel we’ve ever stayed in, which reminded me that I had meant to write this review…

We spent 6 nights at the Greenwich back in September on our honeymoon. We chose the Greenwich for several reasons; it was my husband’s first trip but I’d been many times, staying, previously, at the Warldorf. So we wanted to stay somewhere new to us both. Second, as it was our honeymoon, we wanted somewhere special, well-reviewed, yet intimate. Also, we wanted a pool; the Greenwich appeared to have it all…

And, on the whole, it met many of our expectations. The downtown location has a great, quirky feeling of community in contrast to the more impersonal mid/uptown areas. The hotel’s décor equally appealed to our taste – an elegant, eclectic mix of North Africa / Morocco meets NY loft chic. The Japanese spa, and the swimming pool particularly, are both superb, and we made as much use of the pool as we could. The internal courtyard dining area is delightful - surrounding diners with lush plants and trees, creating a little oasis of greenery. Both the bar area, with its log fire, and the lounge are comfortable, and inviting. The staff are smart, youthful and attractive. All of these contribute to the impression of a five star, luxury boutique hotel experience.

And our first day was fab. On arrival, we were greeted warmly and shown to a pretty, comfortable room with bowls overflowing with sweets and candies, an unnecessarily oversized flatscreen TV, and balcony-style doors with a lovely view of the internal courtyard – very tranquil.

However, as our stay progressed, we noticed an ‘odd’ deterioration in front of house staff service, the cause of which we couldn’t quite put our finger on at first. Then there were a few incidents involving the franchised hotel restaurant, Locanda Verde, and another disappointing one with the hotel bellboy. After this final incident, my husband had a constructive and positive chat with the duty manager, who listened attentively, agreeing that these incidents were unacceptable and assuring us he would take steps to resolve them. We unexpectedly received a complementary bottle of champagne in our room shortly afterwards with a very nice note of apology.

On our third day, we went to use the pool as usual only to be told it was “…closed for maintenance”; which may not have been entirely accurate. It was when we left the hotel that same evening to be completely enveloped by waiting paparazzi that we understood the hotel had welcomed one of its famous guests. This, we concluded, might be the possible reasons behind the dip in service and sudden pool closure. We summised that the hotel staff were so in awe of ‘celebrity’ that they had become like ‘bunnies in headlights’ - distracted by their famous client to the cost of other guests; either that, or the hotel has an unofficial policy of employing young, attractive but possibly less experienced staff who simply cannot maintain a consistent level of service.

And that is the problem; the Greenwich obviously aspires to be a 5 star hotel, and could quite easily be so, but it doesn’t deliver a consistent, 5 star service – that is, unless your Tom Cruise or J-Lo. As my husband advised the manager, we did not choose the Greenwich because we are impressed by celebrity but that we are impressed by great service, where all guests receive the same high level of service, equally. That is the difference between a good hotel (the Greenwich) and a great hotel (the Gran Hotel Son Net, Mallorca, owned by a less famous American). Sadly, in our view – because it has a lot to commend it - the Greenwich still has some way to go yet…

Room Tip: The rooms overlooking the courtyard are very quiet / peaceful if you need a good nights sleep; there...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Texas
1 review
5 of 5 stars Reviewed January 28, 2013

After reading the reviews, I had very high expectations of this hotel and they exceeded every expectation. The property itself is comfortable but elegant. Literally, I wanted to move in after our first night. The front desk staff, the doormen, the concierge - oh my goodness - adorable, sweet, professional, over the top helpful - but not intrusive. We got the smallest room, but it was amazing - so luxurious but comfortable. Beautiful wood floors!!! Immaculate! Our room overlooked the courtyard - very quiet. Housekeeping was awesome too! We will get a larger room next time only because the queen bed was too small for us. The bed was was a little uncomfortable, but after hours of trekking around Manhattan, I managed to sleep OK - not a deal breaker. The food at Locanda Verde was so delicious! We also ordered room service one night - delicious and about what you would expect to pay for room service. No biggie. The one shock at Locanda Verde was that each small glass of diet coke was $5. We wound up drinking $25 worth of soda which was kind of like - what?!? - but we said whatever because we are on vacation!!! Of course, the amenities at The Greenwich Hotel are stellar, beyond what you can imagine. The snack basket in the room was filled with the most amazing snacks and it was refilled every night. The variety of drinks in the refrigerator was also wonderful. Once you take all of the amenities into consideration, plus the location, plus the awesome staff - the price of the room is total justified - almost a bargain! We will be back in December and we...can't....WAIT! Oh! And Mr. Chow is right around the corner and we sat next to Katie Holmes and Suri, along with some of their friends! So incredible!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 25, 2013

I have stayed here now 3 or for time and each time it gets better and better. The dining downstairs and courtyard and amazing. The staff over the top friendly and cool and sweet and my rooms have always been insane and perfect:) By far my favorite NYC spot

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2013

Beautifully appointed, this hotel is one of my Tribeca faves! Hip and edgy with sophisticated and warm tones at the same time. I booked this with Amex Platinum Fine Hotels and Resorts Program, and even if I didn't I still would have had a great stay. The staff was wonderful, great attention to detail...Luxury bathrooms, great beds, complimentary snacks, and one of the best restaurants in the hotel: Locande Verde..The food is excellent! Yes the restaurant gets a scene after work, very trendy, great décor , love all the windows. The lounge area reserved for hotel guests is so cozy/ chic. Had a great stay.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Greenwich Hotel

Address: 377 Greenwich St., New York City, NY 10013
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in New York City
#17 Luxury Hotel in New York City
#26 Romantic Hotel in New York City
#61 Family Hotel in New York City
#141 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Greenwich Hotel 5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Greenwich Hotel New York City

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