After some indecision over this rating, I am giving this hotel 4 stars, even though it is outstanding in so many ways, because ultimately there are just enough issues that prevent me from conferring that 5th star. Chief among them,quite simply, is price; this is by far the most expensive hotel room I have ever taken in NYC - $700 a night before all the taxes - for a room that was smaller than what I get for several hundred dollars less at my usual hotel, and with a bathroom that doesn't compare by any measure. The bathroom was probably the most disappointing aspect of the room (and we did NOT take the lowest level of room - we had the Superior Greenwich room).
But we wanted to stay in this part of town for this trip, and the Greenwich certainly seemed to promise the most charismatic and exclusive ambiance from among the choices. And on that score it definitely delivers - the public spaces are just gorgeous, and when it's cold they keep the fire roaring in the library all day. We didn't get to use the outdoor patio because of the cold, but in a warmer season, that is going to be a great place to start the day! And breakfast would definitely be more convenient and comfortable out there, as it is set up with actual tables and chairs. Instead, we had to take our breakfast in the library where you eat from the low sofa tables, which are perfect for drinks and snacks, but much more difficult and uncomfortable when having to eat with a fork and knife from a plate. But there is quite possibly no more lovely, inviting spot in New York to relax with a drink - it is beautifully and interestingly decorated, with subdued lighting and deep plush leather sofas that you can really sink into.....and that is precisely what makes it less comfortable, and even awkward, for eating breakfast. And there simply aren't enough spots available for having your breakfast on many mornings, and you'll have to wait for a place to free up. I think this is a serious issue that this hotel must address somehow. However, while you might wish you could be at a proper dining table while you eat it, you will not be disappointed with the breakfast as it is terrific, whatever you order.
We found the rooms charmingly eclectic, but not exactly posh, if that is what you like. They had lots of extras, like plenty of interesting books, and of course all those free treats, which are fun and not your average mini-bar fare. (And they re-stock what you eat!) Our room on the 5th floor was really quiet, and no city noises intruded at all,even though we had a street-side room (as opposed to courtyard). It is just altogether a quieter part of town, particularly during the nights. We liked the hardwood floors, with the throw rugs scattered about, and the furnishings were inviting and comfortable. The fairly small bathroom - with only a shower and a single sink - in no way can be considered luxury. We are used to much more opulent bathrooms, particularly at this price point, but in other ways it is up to 5-star standards with plush and plentiful towels, bath robes, slippers, and great toiletries. The free wifi is something other hotels in the luxury category should be offering, and I commend the Greenwich on this.
We loved staying here, don't get me wrong; the hotel is full of character and incredibly elegant, and it excels at creating a boutique environment. However, when I think about what I could get for $700 a night elsewhere, I'm not sure I would stay here again. If you can afford the splurge, or can get a better deal than I was able to, you will love the atmosphere of the hotel, and if money is no object, then go for a higher category of room that comes with a soaking tub and more square footage.