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“Favorite hotel in New York City - Charming!” 5 of 5 stars
Review of Greenwich Hotel

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Greenwich Hotel
5.0 of 5 Hotel   |   377 Greenwich St., New York City, NY 10013 (Manhattan)   |  
Hotel amenities
Ranked #29 of 452 hotels in New York City
New York City, New York
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Favorite hotel in New York City - Charming!”
5 of 5 stars Reviewed January 1, 2012

This is my favorite hotel in NYC. I love the cozy atmosphere and all the nice touches. Had a deluxe king room with a balcony and it felt like I was somewhere in europe. Love the big wood doors and the charming decor. I'm not sure all of the rooms are like this but ours had a sign saying everything (except alcohol) in the minibar was free because nobody should pay $9 for a bag of chips! They had the most delicious oatmeal cookie sandwiches waiting for us at arrival. I love touches like that. The staff was friendly and Locanda Verde next door has great food and is where they get their room service from. Beds are extremely comfortable as well. Really enjoyed my stay!

Went another time and the spa was amazing. They have a heated swimming pool in a cool, cozy lounge area. Wish I had my bathing suit!

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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341 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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  • German first
  • Italian first
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English first
Brussels, Belgium
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 29, 2011

We chose this hotel for our late December stay in Manhattan... Couldn't have picked a better one! The staff is very friendly and accommodating, and the doormen give you a sense of belonging there... The courtyard room, albeit on the small side, is all you need for a couple of days in New York, and it comes with a sparse yet stunning bathroom (separate bath and shower)... On a rainy day, try the bar -- have some cocktails, ask for the cookies and be prepared to skip lunch or dinner! As for the usual nitpicking, we thought it was a tad bit cold in the (beautiful) pool area, and the 25°C / 77°F water temperature was definitely on the chilly side... Other than that, a gem!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 28, 2011 via mobile

We stayed at the Greenwich over Christmas and loved it! We've been to NYC a few times and fancied staying somewhere other than midtown. Especially over Christmas, as we wanted to be somewhere with a chilled and relaxed atmosphere - the hotel was exactly that - everyone was so lovely, friendly and made you feel you were in a special private club rather than a hotel. We also thought TriBeCa was great - lots of great restaurants and bars, all within a few minutes walk of the hotel. When we did venture uptown we were so relieved to return to the oasis which was the Greenwich and TriBeCa. We would definitely recommend this as an excellent place to stay!

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rocky Hill, New Jersey
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2011

from check in exit everything was excellent- room a bit under stated but the shower was worth the trip-from check in to checkout an expensive night but really worth staying there-enjoy the bar and especially the beautiful spa and gym. Make sure you get reservations for the restaurant
it will make for a perfect weekend getaway

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 23, 2011

It was my first trip to New York and I couldn't have had a better hotel.

The location was great; close to the subway and there were lots of little restaurants around.

The room was amazing and I really liked the lounge bar.

Highly recommended!!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 10, 2011

My wife and I recently celebrated our anniversary at the Greenwich. We booked a Courtyard room and mentioned the reason for our trip during booking. Upon check-in we were pleasantly surprised with a room upgrade to a Greenwich courtyard room, as well as a complimentary bottle of champagne. What a pleasant surprise!

The hotel is a rare oasis in the city. The building itself is a work of art as its interiors showcase excellent craftsmanship, design and and a thoughtfully curated selection of objects, art and furniture. From the moment you are greeted as you enter, shown to your room and settle in, you know you are in a special place.

During our stay, we had the opportunity to eat at the hotel's restaurant, Locanda Verde, spend an afternoon at the Shibui Spa, and eat breakfast and dessert in the drawing room by the fireplace, as well as enjoy the comforts of our room (as others have mentioned, the in room complimentary mini-bar and toiletries are outstanding). Throughout our stay we were not disappointed in any way.

In summary, there are other places uptown that have been around longer or might impress your friends more by their name recognition. But do yourself a favor - let them keep staying there, and keep The Greenwich as our little secret. It's that good.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newbury, United Kingdom
Top Contributor
80 reviews 80 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed December 6, 2011

We recently enjoyed a weeklong stay at the Greenwich for my wifes' birthday. As many of the reviews have said, this is a relaxing, homely hotel; which feels in some ways more like you're staying with friends rather than in a hotel. We thought the location was good, and also liked TriBeCa, feeling that the hotel mirrors the area in that it's a more relaxed, easy paced location when compared to other more frenetic areas in the city.

Our 'Deluxe Greenwich' room (405) was comfortable and large enough; and noise wasn't a problem, despite overlooking Greenwich St. The room had all the amenities we could ask for, and lots of nice little touches, like the bowl of goodies that kept magically getting refilled every evening, and which provided constant temptation for my sweet tooth...

The spa was fantastic. The underground pool inside the 300 year old Japanese barn immediately transports you to Asia, and was a great place to relax. My wife had a few treatments too, and loved them. Plus the gym was very well equipped.

The guest lounge was a favourite of ours, perhaps a bit dark, but it had the feeling of a private members club with none of the formality or pretentiousness. We ordered from the menu of Locanda Verde (the excellent adjoining restaurant) one night and ate in the lounge, and on other nights we just stopped by for a glass of wine, or a nightcap. On one occasion there was a lack of seating, but were not surprised as it's popular with guests.

The staff throughout the hotel were friendly and efficient, and we got the impression that no request is too much; although we think we're not very demanding people and so didn't really test this. They are obviously very well trained and are very friendly if you speak to them, but if you don't then they will almost act as though they're invisible.

We did however have a couple of gripes. Firstly there didn't seem to be a concierge, so we asked the front desk staff for some local recommendations on a few separate occasions; local restaurants, bars, that type of thing, and their recommendations didn't really come up to scratch. Sending us to a below average, mostly empty, pizza place one night; and a bar that was closed on another. We got the impression that maybe they didn't often get asked for this type of advice, and so just said places they were aware of, rather than places they'd actually been to. But that was only a small thing.

Our bigger problem was that one evening on returning to the hotel, the atmosphere had changed completely. The hotel seemed to be on security lockdown. Instead of the warm welcome we'd normally received from the hotel porters; we were immediately challenged as to whether we were guests by someone who worked for the hotel who we had never seen before. One of the porters recognised us, and we were allowed in. So we went to the lounge for a nightcap, and on sitting down were again challenged by the same member of staff as to whether we were guests - this was 2 minutes later, so he must have had a very short memory. Anyway the service in the lounge was very poor that night, we were largely ignored, whilst the staff gathered in groups and shared huddled whispers with each other. It was clear they were on edge, and when we did eventually grab the attention of the staff to get served and enquired as to what was going on, we were told that they had a 'distinguished guest' in that evening. We were made to feel that despite being paying guests of the hotel (and lets not forget this is not a cheap hotel), that we were not as important as whoever this 'distinguished guest' was. What was supposed to be a relaxing drink, was anything but. So we went to our room, and vowed that should things not be back to a more normal state the following day that we would look to move to a different hotel. Thankfully the next morning normality had been restored.

What we don't understand is that during our stay, we ran into a few instantly recognisable celebrities who were also guests at the hotel, and yet they didn't get different or special treatment from the staff. So what made that evening so different? Thankfully none of that really spoiled our stay; I only mention it because we got to see the hotel at its best during our stay, but had we only stayed that one night then I'm certain I'd be writing an entirely different review.

We will happily go back next time we're in New York. We just hope there are no 'distinguished guests' there at the same time!

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenwich, General Manager at Greenwich Hotel, responded to this review, December 7, 2011
Dear Guest
Thank you so much for your very kind words - we are so glad that you enjoyed your stay at The Greenwich.
We completely understand your comments about the night involving the 'distinguished guest'
- we, of course, are happy to welcome everybody but were taken by surprise with this unexpected and univited visitor who was not an hotel guest. Most certainly a distinguished person, and very welcome, but the accompanying Secret Service contingent was somewhat excessive and, in these sitiations, we have no choice but to accept their rather vigorous interrogation and restrictions which you experienced through their interaction with you. Usually we are warned in advance but, as on this occassion, we had absolutely no warning. As you were, we were also very happy to be able to return to normal following their departure later that same evening.
Such is life in these days of heightened security! We are sorry that you had witness it.
We very much regret that it affected your enjoyment but please know that it was an exception.
With kind regards
Philip Truelove
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Greenwich Hotel

Address: 377 Greenwich St., New York City, NY 10013
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in New York City
#18 Romantic Hotel in New York City
#21 Luxury Hotel in New York City
#113 Family Hotel in New York City
#151 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Greenwich Hotel 5*
Reservation Options:
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Also Known As:
Greenwich Hotel New York City

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