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“Nice location; clean rooms” 4 of 5 stars
Review of Wyndham Garden Hotel Manhattan, Chelsea West

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Wyndham Garden Hotel Manhattan, Chelsea West
4.0 of 5 Hotel   |   37 West 24th Street, New York City, NY 10010 (Flatiron District)   |  
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Ranked #172 of 464 Hotels in New York City
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1,532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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Salt Lake City, UT
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 22, 2014

I stayed at Wyndham Garden Chelsea for 4 nights and had a great time. The staff was friendly and the room comfortable. The elevator was a little too slow, which at the end of a long work day became a little bit of a nuisance. The bed was very comfortable, even though the room was tiny. But you should expect that in New York City. The shower was great and the AC worked perfectly.

The hot breakfast was unimpressive and I would not pay for it again.

Room Tip: My room was not facing the street, which to me was a plus. Some of my co-workers were facing the str...
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Wyndham Garden Hotel Manhattan, Chelsea West, responded to this review, July 24, 2014
It is so great to hear that our hotel met your needs while you were in Manhattan. Thank you for sharing your thoughts about your experience on TripAdvisor to assist future guests.

We appreciate your business and look forward to your next stay with us.

Carlton Yee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

I stayed June 9th - 13th, 2014 at the Wyndham Garden Hotel - Manhattan Chelsea. After reading lots of reviews on this hotel, I decided to take a risk with the slow elevator and request a room in their top floors (14th) to avoid the city noise. I also requested a front facing room for added sunlight.

My report is as follows. Yes, the elevators (2) are a bit slow, but nothing someone with a bit of patiences can't stand.

The hotel staff has been trained to be the most cordial and service oriented of any hotel I have stayed at in the past 50,000 miles I've traveled in the last 12 months and the many hotels I stayed at.

The front desk staff, Eva, Lizette, Jaret and their Sales Coordinator Anastasia were incredibly efficient and made me feel at home.

The room was smaller than the Hilton I had stayed a few weeks earlier. However it was clean and efficiently furnished. I had a desk, wifi and window that faced the street.

The bed and pillows were very, very comfortable. The room came with a full size ironing board and an iron.

Like many of the other reviewers, I must say that the hotel is very well located. I don't like to take Taxi's so I took the Long Island Express from JFK, got off at the Penn Station and walked about 10 minutes to this hotel. Daily I walked to and from the Javits Convention center. It was about a 25 minute trek, and I felt safe while walking.

Again, their staff is super friendly and extremely efficient. I would recommend anyone to stay at this hotel.

Room Tip: Request a top floor in the front of the hotel.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Wyndham Garden Hotel Manhattan, Chelsea West, responded to this review, July 24, 2014
Thank you for an inspirational and informative review. Our team members Eva, Lizette, Jaret, and Anastasia are honored to have made your experience memorable and enjoyable. I hope to welcome you again in being your preferred hotel in Manhattan.

Carlton Yee
General Manager
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New York
1 review
2 of 5 stars Reviewed July 21, 2014

Placed reservation by phone on a friday evening for the following Sunday and Monday. Gave my information to Carlton and he verbally confirmed my reservation to me. I also gave him my email address and was assured a confirmaition email would be sent. Arrived to a very clean room and good hospitality. Received call sunday that my reservation was only for one night. Realized I never received Email confirmation. I called and asked what happened, and then came to understand they sent my confirmation email to a email address that was not mine. They hiked my rate 80$ for the monday night And then called tuesday to see how my stay was, I ignored that call.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Wyndham Garden Hotel Manhattan, Chelsea West, responded to this review, July 22, 2014
It was a pleasure speaking with you. I am saddened to hear about your reservation experience. As we discussed rates do fluctuate on a nightly basis. You were provided a registration card upon arrival which confirmed both your departure date and rate. We did honor a discounted rate for both of your nights and I apologize for any confusion. I left you a voicemail and would gladly welcome a return call at your convenience.

Thank you for your stay.

Carlton Yee
General Manager
Wyndham Garden Hotel Manhattan Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 17, 2014

Arrived late+++, met with a warm smile and a speedy check-in.
Room/bathroom admittedly on the smaller side, but both clean, functional, and did the job (its typical for big cities like NYC, London etc, so no complaint, merely an observation!) and why would you want to stay in your room anyway when there is such an amazing vibrant city right outside?!
Great staff - reception to housekeeping - friendly and helpful.
Bed & pillows - very comfortable, and the room - despite of the hotel being right in the heart of things - the room was quiet.
Not to mention FREE wifi - many of the more expensive hotels still charge for this!
No complaints, and would recommend to friends & family, and certainly stay there again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Wyndham Garden Hotel Manhattan, Chelsea West, responded to this review, July 17, 2014
Thank you for your kind words about your stay. We provide one on one service and focus on what is right for our guests. I am happy to hear you were pleased with our amenities, including complimentary wireless internet and Simmons mattresses. I look forward to meeting you during your next trip with us.

Carlton Yee
General Manager
Wyndham Garden Hotel Manhattan Chelesa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Hotel Manhattan, Chelsea West

Address: 37 West 24th Street, New York City, NY 10010
Phone Number:
Location: United States > New York > New York City > Flatiron District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#19 Best Value Hotel in New York City
#110 Business Hotel in New York City
#115 Luxury Hotel in New York City
#145 Romantic Hotel in New York City
#160 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Wyndham Garden Hotel Manhattan, Chelsea West 4*
Number of rooms: 124
Official Description (provided by the hotel):
Free Wifi. Wyndham Garden Chelsea is located in Chelsea/Flatiron District. Chelsea is filled with chic art galleries, bars & clubs, world-famous restaurants, shopping and more. Guests are within walking distance to world-famous Manhattan attractions such as Madison Square Garden, Times Square, Macy's/Herald Square, Empire State Building, Union Square and NYU. The hotel is one block from New York City's subway system. The surrounding neighborhoods include Greenwich Village, Midtown and Gramercy.All rooms are smoke-free and include; MP3 & iPod connections, flat panel televisions, cordless phones, Wolfgang Puck in-room coffee and Herman Miler ergonomic desk chairs. Additionally, the hotel offers complimentary WiFi. ... more   less 
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Also Known As:
Wyndham New York City

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