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“I'll defintely stay here again” 5 of 5 stars
Review of Candlewood Suites New York City Times Square

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Candlewood Suites New York City Times Square
3.0 of 5 Hotel   |   339 W. 39th Street, New York City, NY 10018 (Manhattan)   |  
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Ranked #136 of 459 Hotels in New York City
Lake Bluff, Illinois
1 review
3 helpful votes 3 helpful votes
“I'll defintely stay here again”
5 of 5 stars Reviewed July 23, 2014

I really liked this hotel! The staff was very friendly and helpful and even called to the room 15 min. after checking in to make sure everything was good and comfortable. The kitchenette is a small full kitchen with a dishwasher, disposal, pots, plates, etc. and spotlessly clean! There was a fresh bag of microwave popcorn in the microwave (no charge) which was a fun touch. It was great to have breakfast and snacks easily. Knowing I could eat quickly without going out was a pleasure. The bed was really comfortable, good mattress and pillows. There was a Lazy Boy and nice TV and plenty of drawers and closet space. There's a free laundry room, machines were modern and clean, and a small work out room with a TV with most everything needed for a work out. The little store in the lobby was well stocked with lots of food and toiletries. They let you know as you check in that the rooms are serviced at the end of your stay but you can call the front desk for anything you need while there. When I requested something, they were prompt. I liked it that someone wasn't always knocking on my door to see if they could come in to 'clean'. The location is great for the restaurants of Hell's Kitchen on 9th Ave. and for all the Times Sq. theaters and fun. I walked back to the hotel after midnight one night and felt safe. I'd definitely stay here again!

Room Tip: Higher floors may have a view of the Hudson River and won't get the street noise.
See more room tips
Green Features: There was a recycle basket in the bathroom and bedroom room.
  • Stayed July 2014, traveled solo
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, July 24, 2014
Greetings from your home away from home,

Thank you for your generous review. I am so happy we were able to exceed your expectations. We like to look after our guest as family and we always want to make sure you are comfortable. Thank you again for your time and kind words, we certainly look forward to your next trip into the city.

Warmest Regards,

Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,250 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
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English first
Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed July 18, 2014

For starters, The staff - Monica, Ronnie, etc are great and they really tried to help but they couldn't resolve our issue. Nothing against the staff.

If you are only 2 people and got the hotel in the High 1Hun$, then its worthwhile to stay at this place.

If you are more than 2, note that they don't have anything but Queen Beds. In our case we had a party of 5 in 2 rooms and we were told that they have a sofabed....well that sofa bed was a recliner! No one can sleep in that! So they gave us linens and one person had to sleep on the floor., which when you pay in the Mid 200's, you really start to question your own decision making.

Next day I told them that we simply can't stay like this and I moved them to another hotel (Crowne Plaza in Times Square) and they were kind enough to not charge me a cancellation charge of $250. (I do appreciate that)

The venue, though near Times Square., is near the Garment District so not too many people walk there at night which didn't seem too safe to walk past 12. They do have a nice pub a few doors down which is a big plus.

Another big negative for me was that room cleaning is only once in 7 Days! Imagine the $ you are spending and you come back to a dirty room each day. Let that sink in.
So yes, they will give you fresh towels, but that any hotel would do!

Have your own car? Valet parking is $55 per day. I had to have a car for business but that price was steep! Crowne had a $1/day parking charge.
Note - Average price for overnight parking in NYC is $35/day

On the positive side, this is an EXTREMELY quiet hotel, so you will not hear jackhammers when you wake up in the morning.

Having said all that, yes NYC is a pricey place, so if you are only staying for 3-4 days, splurge the extra $100/day and stay at places with better options.

PS - The staff here is wonderful and I do appreciate them.

Room Tip: Ask for higher rooms w/ a view of something!
See more room tips
  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, July 24, 2014
Greetings from the big apple,

First and foremost thank you for taking the time to share your experience with us. I am saddened to hear we were not able to meet your expectations and you did not find our accommodations suitable for your travel needs. Please accept my sincerest apologies for any inconveniences and if you wish to discuss your experience further please feel free to contact the hotel directly. Thank you for your time and I hope you have a wonderful weekend.

Warmest Regards,

Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poughkeepsie
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2014

Rooms are small, but well equipped and very comfortable. WiFi worked well. Nice king sized bed. Location is convenient for Broadway theaters and subways. Many nearby restaurants. Staff is welcoming and knowledgeable.

Green Features: Easy to recycle room trash since there are two recycling bins in the rooms.
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, July 24, 2014
Greetings from the Candlewood Suites in Times Square family,

Thanks a million for taking the time to share your experience with our traveler community. I am glad we were able to take care of you during your leisure trip into the city! Please visit us soon and do not forget to contact us in advance.

Warmest Regards,

Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

Would I stay again YES so clean comfy bed, little kitchenette. Staff helpful and friendly.
So central to everything and places that you want to visit. We got to know the area quite well as it was 2nd time there. Handy shops for food stuff, just on 9 th. The hotel store cupboard is very handy, and there is always a free coffee or tea there when you want one.

Room Tip: We had a front room both times which suited us we chose 5th floor as we could use the stairs If th...
See more room tips
Green Features: I like it that towels sheets etc are not changed every day. There is a bin for recycles.
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, July 16, 2014
Greetings from your home in NYC!

Thank you very much for your wonderful review. We will ensure that every time you stay with us we will impress you with our service and accommodations. Thank you for your continued loyalty and please feel free to contact me in advance the next time you book with us.

Warmest Regards,

Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 stars Reviewed July 15, 2014

Candlewood Suites provided me with a safe, friendly and comfortable base from which to explore the city. Its proximity to the Theatre District and many of the sites I wanted to visit was a great advantage. The staff were very welcoming and helpful at all times, and the free wireless very handy for staying in touch with home. I was out and about around the city most of the time but found the room comfortable to return to at night. I can recommend Candlewood Suites for people who are wanting to get out and explore rather than staying in the room to rest all day.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, July 16, 2014
Hello and thank you for your kind words. I am so happy our accommodations and the service offered by our staff was able to meet your expectations. Thank you for your feedback and we look forward to your next trip to the big apple. Don’t forget to call us in advance.

Warmest Regards,

Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed July 13, 2014

I've stayed here a few times, but this time I was on a high floor and had to get up early to get to a train leaving at 7 AM. So i was up and ready to jump in the shower at 6 AM and I must have been the only one to be up early enough to need hot water. Even though I turned on the faucet at 6, the first water warm enough to try to use didn't arrive until 615. And this hotel is relatively new. The rest of the stay was uneventful

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, July 15, 2014
Greetings from NYC,

Thank you very much for taking the time to share your experience with us. Please accept my sincerest apologies for any inconveniences you might have encountered. Since we are an environmentally conscious hotel we have a hot water conservatory system which does take a few minutes to heat up the cold water. I hope this does not deter you from joining us in the future. Thank you for your time and I wish you safe and happy travels in the future.

Warmest Regards,


Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gresham, Oregon
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

We found this hotel to be an excellent choice for the two nights we had in New York. The room was an average size, but had a very comfortable bed, had a small kitchen with everything we needed. Had a good bathroom and everything was very clean and tidy. The staff at reception were very friendly and welcoming. Overall, we really enjoyed our time here and would definitely recommend it to anyone wanting a central location - near Times Square, Broadway and a short walk to the main shopping area and restaurants etc.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, July 16, 2014
Greetings from your home away from home!

Thank you for taking the time to share your feedback with our traveler community. We are so excited you enjoyed your stay with us and took advantage of all of the in room accommodations. Please visit us soon on your next trip to the big city!
Warmest Regards,

Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#98 Romantic Hotel in New York City
#145 Family Hotel in New York City
#147 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals. ... more   less 
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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