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“Good Value in Manhattan” 4 of 5 stars
Review of Candlewood Suites New York City Times Square

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Candlewood Suites New York City Times Square
3.0 of 5 Hotel   |   339 W. 39th Street, New York City, NY 10018 (Midtown)   |  
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Ranked #138 of 464 Hotels in New York City
Certificate of Excellence 2014
Washington, District of Columbia, United States
Top Contributor
178 reviews 178 reviews
50 hotel reviews
Reviews in 54 cities Reviews in 54 cities
64 helpful votes 64 helpful votes
“Good Value in Manhattan”
4 of 5 stars Reviewed July 22, 2013

To celebrate my birthday, my wife and I went to New York for museumgoing and dinner. Rather than paying the typical stratospheric rates for four- and five-star hotels in Manhattan, we opted to try this Candlewood Suites property. The property is pretty compact, but the room was clean and spacious enough for a one-night stay and the location on the West Side of Manhattan made for easy walking to the places we wanted to see. If you want to celebrate a major wedding anniversary, splurge on one of those four- or five-star places; if you want good value in a good location, the Candlewood is a strong competitor to other chain hotels in the area catering to budget-conscious travelers.

Room Tip: Ask for high-floor rooms to see more of the city
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, July 25, 2013
Greetings from NYC,

Thank you for leaving us your feedback on Tripadvisor and might I add Happy Belated B-day on behalf of our Team! We are happy you enjoyed your short trip to the city. Don’t forget to contact us in advance on your next adventure we will be sure to have a special surprise prepared for your arrival!
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1,335 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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Montréal, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 21, 2013

I absolutly loved that hotel. The staff was SUPER helpfull and friendly, especialy the female night audit and the guy that worked maintenance. It is very well located near time square and in the fashion district (beautiful wedding dress store just in front of it)
The rooms are spacious (for NYC) and very comfy, the only down point is they only have one type of bed. It is very nice to have the kitchenette space in your room if you don't want to spend too much on breakfast.

You also need to know that there is housekeeping service once a week. That didn't bother us at all but it was surprising !

Green Features: Housekeeping once a week and new towels upon request, that's a great gesture for the environement !
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, July 22, 2013
Greetings from the big apple,
Thank you for your wonderful review, I am happy your stay was pleasant and you found our staff accommodating and helpful. We are at a great location with tons of things to do. Thank you for staying with us and we look forward to your future bookings. Safe and happy travels.
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India
1 review
5 of 5 stars Reviewed July 21, 2013

It was very nice stay at Candlewood. I would like to thanks thanks the staff for all their help at every single thing. Specially to Kathy and Monica who were very helpful and kind. Next time when I visit NY I will make sure to be in Candlewood.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, July 22, 2013
Greetings from NYC,

Thank you for your kind words on your overall stay in our property. We are so delighted to hear our staff was helpful, accommodating but most importantly made you feel welcomed to your home. Please contact us on your next trip to the big apple and we will ensure your stay is as flawless as your first. Pleasant travels.
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Perth, Western Australia
Top Contributor
52 reviews 52 reviews
48 hotel reviews
Reviews in 46 cities Reviews in 46 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 20, 2013

We stayed a week here and loved every minute. Staff pleasant and friendly - our room was clean, quiet and spacious on the 30th floor - to the left Empire State Building - to the right the Hudson River and straight ahead the new Freedom Tower at the World Trade Centre. There was a TV, DVD player, kitchenette, comfortable bed and a recliner chair (bliss). In the basement there was a gym and a laundry with 6 washing machines and dryers - all free to use. Just around the corner was the bus terminal - next block up Times Square and Broadway. By New York standards this hotel was cheap and what it provided was amazing. There is no maid service but we knew that before we booked. You only had to ask for replacements and they were readily given. I highly recommend this hotel and would definitely stay again..

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, July 22, 2013
Hello and thank you for such a wonderful review on our property. We are happy to hear our accommodations and room location was more than you expected. I am glad to read that on your first trip to NYC the views from your room were breathtaking. We look forward to your future stays with us. Happy and safe travels.
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Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 19, 2013

Pros:
Staff - very polite from the front desk to the maintenance team
Location – close to Times Square, Theater, Hell's Kitchen, Macy’s, Convention Center and Chelsea
Kitchen – can save you a ton of money and there are a couple drug stores around the corner to get groceries
Price – very reasonable, if not cheap, compared with other hotels in the area
Bike Rental – right out front
Did I mention location?

Cons:
It is an extended stay so they do not make up your room unless requested. This is okay, but they should at least refill coffee, toilet paper, kitchen soap and towels on a daily basis. Or at least stock an adequate amount based on the length of your stay. Other than that it was kind of nice not having housekeeping banging on your door at 8:00am.

No question I would stay again.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, July 22, 2013
Greetings from NYC,

Thank you for your kind words. I am glad our location and staff made your trip to NYC a memorable one. I apologize if there were any misunderstandings in regards to asking for extra amenities. Since we do not offer any daily housekeeping services at the property we do welcome our guest to ask us for any extra amenities or towels they might need throughout their stay. Please contact us in advance and we will ensure your next stay is flawless.
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Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 18, 2013

Highly recommended: compact suite with kitchenette, clean, helpful staff, cozy and brilliant location. WiFi and coffee for free, DVD library complimentary. Rooms are very well isolated, no noise of neighbors.
Definitely would stay there again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, July 22, 2013
Greetings from our family,

Thank you for your short and sweet review; we appreciate you taking the opportunity to share your feedback with our trip advisor community. I am glad your stay with us met up to your expectations and we look forward to your future stays. Don’t forget to give us a ring when you are on your way to NYC!
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Belgium
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 17, 2013 via mobile

It's NYC, so it is expensive, but the location is perfect. The rooms are nice, practical and very very clean (as all the floors and reception area), not one of these U.S hotels with an old carpet everywhere. The small kitchen is always helpful, with a handful of stores at each corner of the 39th St. and 9th Av. We were on 25th floor, with a great view and no noise issues at all. I also noticed that the staff is very helpful, efficient and do their utmost to make your stay comfortable. Bed was rather small (Queen size...), but extremely comfortable. By far my best hotel stay in NYC Downtown.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, July 18, 2013
Hello and thank you for sharing your experience with us. We are always glad to read our guests impression on their overall stay. I am satisfied to hear your stay exceeded any and all your expectations and we will definitely look forward to your next trip to the big apple. Thank you and Happy travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#99 Romantic Hotel in New York City
#114 Family Hotel in New York City
#174 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals. ... more   less 
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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