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“Great Place to Stay” 5 of 5 stars
Review of Candlewood Suites New York City Times Square

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Candlewood Suites New York City Times Square
3.0 of 5 Hotel   |   339 W. 39th Street, New York City, NY 10018 (Manhattan)   |  
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Ranked #136 of 459 Hotels in New York City
So. Attleboro MA
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Great Place to Stay”
5 of 5 stars Reviewed January 9, 2013

My wife and I spent the night in New York for our 23rd Anniversary. The staff was very helpful and even offered to hold our luggage until we were able to check in since we arrived a little earlier than expected. Most importantly the room was clean and comfortable and had everything we needed. I would recommend this place to anyone.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, January 10, 2013
Hello and thank you for leaving us a review on Tripadvisor.com. We are so pleased to hear you enjoyed your stay with us and would recommend our property to others. We are also happy that you choose us to spend your special celebration with. We hope to see you at our property again soon!
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1,250 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed January 7, 2013

Location is excellent for exploring Manhattan, and just a minute's walk from a subway station with good connections. Area directly around hotel is a little seedy but it doesn't matter unless you're very prim and proper. Rooms are spacious, modern and clean. Staff are friendly and there is a free DVD library, a gym and a laundrette.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, January 7, 2013
Good day,

Thank you for taking the time to share your experience with us we truly appreciate your feedback. We are happy to see hear expectations were met throughout your stay. Our staff strives to provide the best service possible. We want each of our guests to feel at home. Thank again for your comments and we hope to see you soon in the NYC area.
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Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 5, 2013

Me and my wife are 30-ish w/o kids. We spent xmas and new year's at the Candlewood Suites and loved it. I felt the price was very competetive when compared to similar level hotels.
Most importantly - the room felt modern, clean, and exactly as advertised. There were absolutely no surprises during our entire stay.

The location is excellent as its a 5 minute walk from Port Authority which connects most subway and bus lines in NYC. Its also a 5-10 minuute walk from times square, and is also on the brink of Hells Kitchen for when you want to go to a more quiet and less expensive restaurants.

If you dont mind the lack of daily room service, the hotel itself is great. The room is relatively spacious (its nyc after all...) and the microwave/electrice stove-top are most useful.
When we came in, we were tols that they offer room service on the 8th day, but that ots possible to ask for a schedule change and for any supplies we may require such as towels or toilet paper. We did in fact reschedule so that the room would be cleaned half way through our stay.

I would definately recommend this hotel to a friend.

Room Tip: The next-to-elevator rooms arent as bad as some people say. If view is important make sure to call t...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, January 6, 2013
Hello and thank you for leaving us a comment about your stay on Tripadvisor.com. We are very pleased to hear you enjoyed your stay and that you would recommend our property to others. We are also glad to here that our staff was able to accommodate all of your requests. Hope to see you at our property again in the future.
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Los Angeles, CA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 5, 2013

We stayed here back in early December 2012. We did encounter some frustrations on check in. There was a delay in preparing rooms due to one of their elevators breaking down. Once we did check in and get a room, our experience did improve.

The rooms are clean and decent sized (for NYC standards). I loved the fact that the room was close enough to Times Square for convenience, but far enough to get a break.

The staff was great and super helpful and friendly.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, January 6, 2013
Greetings from the Big Apple! We would like to apologize for any issues you might experienced in the beginning of your stay but we are so glad to here that you did turn out to have a good stay. We are also glad to here that you we satisfied with our guests suites. Hoping to see you again soon! Until then happy travels.
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Waynesboro, Virginia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 4, 2013

The staff was friendly and accomodating, our rooms were clean when we got in, and it was in a great location! All in all, it was a great place to stay and we would recommend it in a heartbeat! Like another reviewer, we were pleasantly surprised with the quality of stay AND the quality of price!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, January 6, 2013
Good day and thank you for writing us a review on Tripadvisor.com. It is so good to here you enjoyed your stay with us. We are also pleased to hear that you would recommend our property to others. We hope to see you at our property again. Until then happy travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
120 reviews 120 reviews
25 hotel reviews
Reviews in 56 cities Reviews in 56 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed January 3, 2013

The mission statement is in the lift/elevator and says that the staff aim for excellence and want guests to think of Candlewood as home. This is easy to do when the staff are so friendly the rooms so comfy and the facilities just what you need to feel at home when you are not. Kitchen in the room is well stocked-including salt and pepper!-good knives. The fridge is a large one so stocking up and eating in house is easy. if you forget something there is a little store on the lobby level with well priced snacks and some toiletries/medicines. Gym is open 24 hours with easy to use machines. Laundry is free -just provide the dirty clothes and washing powder (also available in the lobby store). Location is great-plenty of great food and coffee shops within 2 blocks. would definitely stay again when in NY

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, January 4, 2013
Greetings from the Candlewood Suites family,
Thank you so much for recommending our property to our traveler community. I am happy to see our staff treated you as a member of our family and we were able to exceed your expectations throughout your stay. I am glad our location suited your traveling needs and you found our accommodations to your liking. We look forward to your future booking until next time happy travels. May this year bring you lots of joy and happiness!
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rtp, nc
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2013

picked this place because they had a recliner in the room, just got incredibly lucky on everything else...location was tucked away, but convenient..(little noise and we were on 2nd flr), staff was very friendly especially Monica-(hope I got that right :)-room was spacious, we did have a handicapped room, and loved walked in shower..asked for & promptly got extra linens, and when we called about the DVD remote not having batteries, they brought them right away..didn't have a chance to use w/d, or exercise equipment, but the little store in lobby meets most needs...will speak highly of and recommend frequently...thanks for a wonderful time

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, January 4, 2013
Hello and thank you for leaving us a review about your recent stay with us on Tripadvisor.com. We are so please to hear you enjoyed your stay with us and would recommend to others. It is also great to hear that our staff met your expectations. We hope to see you again soon, until then happy travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#98 Romantic Hotel in New York City
#145 Family Hotel in New York City
#146 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals. ... more   less 
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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