First of all, for pretty much $200 night, I'd expect a mini coffee machine in my room. No coffee, no ice (!) - have to go to the basement for coffee, and only the hours they provide it (if you're up before 7:30 or want it after 5, forget it) and every time you want ice, have to call and have it delivered (and tip). Internet service in the room was sketchy, at best, and in the basement (euphemistically called the "common area" (dank, dark, depressing, unlike their lovely lobby) the internet is nonexistent. Ordinarily I wouldn't care about no internet in the basement, but since my (nearly $200/night) room was so small it didn't even have a side table to slide a chair under (no chair, obviously, no side table, no closet), all of my work with my computer needed to be one on the (full sized,not queen) bed. I needed a desk! So the basement it was, but no internet service about 75% of the time. Staff was super nice and compassionate, but unable to do anything about it. Also, REALLY thin walls. Street noises are expected and normal in NYC. Not an issue. But every time a guest used the elevator or closed their room door, it was a not-so-nice alarm clock in my closet-sized room (that didn't have a closet). What a rip off. Also, my room (don't know about the whole hotel) needed serious updating. Walls were filthy with scuff marks, chips in paint, and an entire piece of floor molding was just missing. As log as it's clean, which it was, I don't really care all that much about that, but again, for the price...I know NYC is expensive and you don't get what you do elsewhere for the same money - I used to live there and travel there often so I get it. But this place was ridiculous.
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- Also Known As:
- East Houston Hotel