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“The quintessential Super 8” 2 of 5 stars
Review of Super 8 Motel Carlsbad

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Super 8 Motel Carlsbad
2.0 of 5 Motel   |   3817 National Parks Highway, Route 62/180 South, Carlsbad, NM 88220   |  
Hotel amenities
Ranked #8 of 17 Hotels in Carlsbad
Sudbury, MA
Top Contributor
169 reviews 169 reviews
40 hotel reviews
Reviews in 75 cities Reviews in 75 cities
75 helpful votes 75 helpful votes
“The quintessential Super 8”
2 of 5 stars Reviewed April 13, 2014 via mobile

A roof over your head but no reason to spend any more time there than necessary. The room had a slight moldy smell but not enough to be really bothersome. Window screen hadn't been cleaned in years. Breakfast was bare essentials. The positive highlight: the mattress was nice and firm, something many more expensive hotels don't get right.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review, April 16, 2014
As a valued customer, what you experienced during your stay is important to us. By giving us your feedback, you are helping us to understand what we do well, and what we need to focus on improving. Your comments regarding the cleanliness and upkeep of our property will be seriously taken and will be immediately handled by our Housekeeping staff.

It is enlightening to know that we got the mattress part right, we will constantly strive to look for ways to enhance our services that satisfies our guests most. Thank you for the opportunity to grow and improve more, we certainly hope to be of service to you again very soon.
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184 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Billings
1 review
4 of 5 stars Reviewed April 4, 2014

we were on a business trip, the motel was clean, had laundry service which was nice and a good breakfast

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review, April 6, 2014
It is always encouraging to hear positive comments of our guests regarding the great experience they had on our Hotel. We are pleased to know that your stay was comfortable with our well-maintained rooms and laundry service and fulfilled by our refreshing breakfast selections. Please advise us of your next business trip and we will be more than happy to ensure that you receive the same pleasant accommodations, thank you.
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Santa Fe
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 9, 2014

I've stayed in some truly horrible places and this doesn't qualify, but it was below average. The rooms are nicely decorated, but they smell moldy and the bathroom was dirty (see attached photo). My husband asked the management to clean it on our second day, but they didn't. I see this as poor management. Also, the type of uncleanliness appears to be due to very cursory cleaning and a management that doesn't properly supervise - not seeing the ground-in dirt or the sour-smelling refrigerator. The hotel hallways smell funky, as well.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review, March 13, 2014
Dear Guest,

We sincerely appreciate your time and effort to write us a review of our property. In behalf of the management, we would like to apologize for the inconvenience during your stay.
We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing right. The comments you’ve mentioned regarding the cleanliness and upkeep of our Hotel will be immediately taken care of and our staff will be reminded to ensure the upkeep of our Hotel to make you more comfortable and satisfied in your next visit.

We hope you give us a chance to make things right so that you’ll have better perception of our Hotel should you decide to stay with us again in the future.
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Travelers are raving about these Carlsbad hotels

Winterset
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 3, 2014

Carlsbad motels take advantage of the tourism draw of the caverns, every single one has outrageous rates, this one is no exception. The same room in other towns averages $30-40 less per day. The room had overall bad odor, the in-room refrig. smelled of spoiled food. The tissue box in bathroom was empty. The tv remote was missing the battery cover & worked intermittently. The window screens were completely full of dust & there was a fine layer of dust on all the furniture. There was a broken area of tile flooring on the steps which I tripped on. This room was a disappointment, this motel is past it's prime.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review, March 5, 2014
Thank you for finding the time to share about your stay. Your feedback is indeed of great importance to us. Our aim is to provide a great hotel stay to every guest and we are saddened that we failed to achieve that during your stay.

Your comments regarding the maintenance and upkeep of our hotel will be shared to our and team. Rest assured that we will strive even more to improve the quality of accommodations we offer to our guests as we want you to find great value each time you choose to stay with us.

Again, thank you for the opportunity to grow and improve more, we certainly hope to be of service to you again very soon.
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A TripAdvisor Member
1 of 5 stars Reviewed December 11, 2013

I'm currently staying here at the super 8 hotel. I am writing this review from what it feels like to be a sheet of plywood as a "bed". The shower is disgusting and doesn't drain properly. The hotel also has a moldy smell as well. Will be sleeping in my truck if other hotels are booked! Fair warning!

Stayed December 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review, December 16, 2013
We sincerely apologize for the very unlikely experience at our Hotel. Our hotel is committed to delivering the best service quality to our guests- your feedback will help us correct and improve our services to better achieve our primary goal.

Your comments regarding the bed and cleanliness of the shower room will be highly regarded and immediately forwarded to our staff to ensure that your next stay will be more comfortable and convenient and to prevent this from happening in your future visit. We hope that you will be more satisfied on your next stay should you decide to stay with us again in the future.
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GRAND JUNCTION
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 13, 2013

The Super 8 met our needs. We arrived late and left early so just a bed for the night was required. That's about all you get and it's not that reasonably priced. Everything in Carlsbad is overpriced because of the national park. It was clean enough but don't expect more.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review, November 15, 2013
Thank you for your time and effort to write us about your recent stay at our hotel. Your feedback greatly helps in our effort to continuously achieve customer service excellence.

We always see to it that our rates are affordable and competitive to offer great value to our dear guests. We are delighted to know that you were satisfied with your accommodation at our hotel.

Thank you for your business, we look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Motel Carlsbad

Address: 3817 National Parks Highway, Route 62/180 South, Carlsbad, NM 88220
Location: United States > New Mexico > Carlsbad
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 17 Hotels in Carlsbad
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Motel Carlsbad 2*
Number of rooms: 60
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Also Known As:
Super 8 Motel Carlsbad Hotel Carlsbad
Super 8 Carlsbad
Super Eight Carlsbad
Carlsbad Super Eight
Carlsbad Super 8

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