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“No working heater on pool and no working hot tub.” 3 of 5 stars
Review of U.S. Travelers Inn & Suites

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U.S. Travelers Inn & Suites
2.0 of 5 Hotel   |   2429 W Pierce St, Carlsbad, NM 88220   |  
Hotel amenities
Ranked #6 of 15 hotels in Carlsbad
Dallas, Texas
Top Contributor
68 reviews 68 reviews
7 hotel reviews
Reviews in 38 cities Reviews in 38 cities
23 helpful votes 23 helpful votes
“No working heater on pool and no working hot tub.”
3 of 5 stars Reviewed March 15, 2013 via mobile

One reason we book this place was for indoor heated pool. Not working, kids disappointed. But the rooms were clean and big for the price. Breakfast could have been better but was adequate. Again disappointed with non working warm pool.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Texas
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 13, 2013

When We got here, we found out that the hot tub didn't work, and the heater for the pool was out. There was a water leak in the hall by the pool area causing the carpet to be soaking wet. Internet/wifi is good here though. Rooms are pretty standard. This place is ok for a 1 night stay...Breakfast, consist of English muffins,waffles,pastries,toast,fruit, hard boiled eggs,cereal,and juices. All of the hotels here are way overpriced. Be prepared to pay over 100 for a room here in Carlsbad.

Room Tip: Get a ground floor.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva on the Lake, Ohio
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 26, 2013

They put the other motels in the area to shame as they must pay more to the cleaning staff then the competitors. Front desk lady checking in was more than helpful. Half the price that the big chains wanted to charge us.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 23, 2013

I tried doing a walk-in here. I asked the elderly woman behind the front desk if they had any free rooms. Big FAUX PAS. She first stared a me for a bit while collecting anger, then unleashed a string of snide comments about how the rooms aren't FREE, rather AVAIABLE etc., which she drug out in to a painfully over-done monolog. After getting the price I went back to the car to talk it over and compare online with other hotels in the area.

Just as I decide to book the room despite the over-aggressive receptionist, there is a knock on my car window. I look up to her glaring down at me. She orders me to stop "sucking off their wifi". I'm too shocked by the whole thing to do anything other than just start the car and leave.

This is how they attract business?

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 3
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Travelers are raving about these Carlsbad hotels

Dallas, Texas
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 26, 2013

It was dated but clean, older than newer, and a bit of a "rough welcome" lets you know that this is going to be a "good" place to spend the night, shower, and move on.

It was the best priced hotel at $115+ in Carlsbad, came with a free breakfast that I had to skip, and was in an EXCELLENT location for my needs. I'm used to nicer hotels BUT for families who just need some room to spread out (the room was fairly large) that had everything working (A/C, water, shower, etc.) this is a good place to pick.

Overall I was satisfied... it's just not up to a "Fairfield Inn" type of property. If I were traveling with my family, wanted a free breakfast and a comfortable place that wasn't fancy, I'd choose this place again.

Room Tip: All the rooms seem to be in good locations. I'd stay away from the lobby end of the property and...
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 22, 2013

Lots of hotels in Carlsbad are expensive, I chose this based on ratings and the price. The desk clerk was one of the friendliest people I have ever met and the rooms were large and clean. Everything about this place was fine- they could use more places to plug in phones and tablets/computers in the rooms. Breakfast was extensive for the price-- all in all a very nice stay.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

This was a very clean and pleasant stay. The room was nice, with a fridge and microwave. The hotel was very quiet. The staff was friendly and informative. The continental breakfast was pretty standard but the woman running it did her best to make sure that there was always plenty of each item in stock. The price, though high, was the lowest of any place in Carlsbad. It seems like rooms anywhere in Carlsbad are $30-$40 more than their counterparts in other areas. All in all, we'd stay here again. In fact, we did. Originally, we planned to see Carlsbad Caverns the next day and then move on toward Santa Fe. However, after staying for the bats and star party at the national park, it was too late and we were too tired to move on. So we spent a second night here and were very satisfied.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about U.S. Travelers Inn & Suites

Address: 2429 W Pierce St, Carlsbad, NM 88220
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #6 of 15 hotels in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:2 star — U.S. Travelers Inn & Suites 2*
Official Description (provided by the hotel):
The US Travelers Inn and Suites is ideally located near some of New Mexico’s best features such as Carlsbad Caverns National Park, Living Desert State Park, Lake McMillan, Carlsbad Museum & Art Center and Brantley Lake State Park. This 100% non-smoking Magnuson Hotels affiliate offers guests a Continental breakfast served daily, free high-speed wireless internet access, free parking with room for large vehicles, indoor heated pool, hot tub, fax/copy service and exercise room. Unfortunately, pets are not accepted at this location. ... more   less 
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Also Known As:
u.s. Travelers Hotel Carlsbad
u.s. Travelers Inn And Suites
Comfort Inn Carlsbad
Carlsbad Comfort Inn

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