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All 15 Carlsbad hotels

U.S. Travelers Inn & Suites: Traveler Reviews

2.0 of 5
2429 W Pierce St, Carlsbad, NM 88220
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U.S. Travelers Inn & Suites
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Ranked #4 of 15 hotels in Carlsbad
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85 reviews from our community

    Trip type
Traveler rating
    8
    29
    22
    16
    10
Date Rating
Texas
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
“No frills here”
3 of 5 stars Reviewed March 13, 2013

When We got here, we found out that the hot tub didn't work, and the heater for the pool was out. There was a water leak in the hall by the pool area causing the carpet to be soaking wet. Internet/wifi is good here though. Rooms are pretty standard. This place is ok for a 1 night stay...Breakfast, consist of English muffins,waffles,pastries,toast,fruit, hard boiled eggs,cereal,and juices. All of the hotels here are way overpriced. Be prepared to pay over 100 for a room here in Carlsbad.

Room Tip: Get a ground floor.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jim45Texas about U.S. Travelers Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva on the Lake, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“clean”
4 of 5 stars Reviewed February 26, 2013

They put the other motels in the area to shame as they must pay more to the cleaning staff then the competitors. Front desk lady checking in was more than helpful. Half the price that the big chains wanted to charge us.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ford2007 about U.S. Travelers Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
3 helpful votes 3 helpful votes
“Run-off by rude receptionist”
1 of 5 stars Reviewed February 23, 2013

I tried doing a walk-in here. I asked the elderly woman behind the front desk if they had any free rooms. Big FAUX PAS. She first stared a me for a bit while collecting anger, then unleashed a string of snide comments about how the rooms aren't FREE, rather AVAIABLE etc., which she drug out in to a painfully over-done monolog. After getting the price I went back to the car to talk it over and compare online with other hotels in the area.

Just as I decide to book the room despite the over-aggressive receptionist, there is a knock on my car window. I look up to her glaring down at me. She orders me to stop "sucking off their wifi". I'm too shocked by the whole thing to do anything other than just start the car and leave.

This is how they attract business?

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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Ask Kelsey B about U.S. Travelers Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Best value for the working class.”
3 of 5 stars Reviewed January 26, 2013

It was dated but clean, older than newer, and a bit of a "rough welcome" lets you know that this is going to be a "good" place to spend the night, shower, and move on.

It was the best priced hotel at $115+ in Carlsbad, came with a free breakfast that I had to skip, and was in an EXCELLENT location for my needs. I'm used to nicer hotels BUT for families who just need some room to spread out (the room was fairly large) that had everything working (A/C, water, shower, etc.) this is a good place to pick.

Overall I was satisfied... it's just not up to a "Fairfield Inn" type of property. If I were traveling with my family, wanted a free breakfast and a comfortable place that wasn't fancy, I'd choose this place again.

Room Tip: All the rooms seem to be in good locations. I'd stay away from the lobby end of the property and...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DavidandAngela about U.S. Travelers Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Good Stay for a good price”
4 of 5 stars Reviewed January 22, 2013

Lots of hotels in Carlsbad are expensive, I chose this based on ratings and the price. The desk clerk was one of the friendliest people I have ever met and the rooms were large and clean. Everything about this place was fine- they could use more places to plug in phones and tablets/computers in the rooms. Breakfast was extensive for the price-- all in all a very nice stay.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Ask WhyteWind about U.S. Travelers Inn & Suites
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Additional Information about U.S. Travelers Inn & Suites

Also Known As:
u.s. Travelers Hotel Carlsbad
u.s. Travelers Hotel
u.s. Travelers Inn And Suites
Comfort Inn Carlsbad
Carlsbad Comfort Inn
Address: 2429 W Pierce St, Carlsbad, NM 88220
Region: United States > New Mexico > Carlsbad
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
Ranked #4 of 15 hotels in Carlsbad
Price Range: $$
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The US Travelers Inn and Suites is ideally located near some of New Mexico’s best features such as Carlsbad Caverns National Park, Living Desert State Park, Lake McMillan, Carlsbad Museum & Art Center and Brantley Lake State Park. This 100% non-smoking Magnuson Hotels affiliate offers guests a Continental breakfast served daily, free high-speed wireless internet access, free parking with room for large vehicles, indoor heated pool, hot tub, fax/copy service and exercise room. Unfortunately, pets are not accepted at this location. ... more   less 
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