1) internet did not work
2) very disagreeable front desk personnel
Our mistake was that we chose this motel over several other motels in the area to save $10. We're not picky when it comes to choosing a cheap motel--we would preferably like hot water, a clean bed, and, in this day and age, internet. After a long day in the car, we look forward to being able to check and send emails for work, look up things for our itinerary the following day, and relax and maybe watch something online. Our internet did not work during our entire stay (it did not work on any of our three devices--a PC, a Mac, and an Android), so we could not accomplish our more important tasks. The man at the front desk was very unhelpful and unsympathetic, saying that it was our problem, not the motel's (though our devices work everywhere else we stay). We asked for a refund and got part of our money back after threatening to write bad reviews, which I am still writing because the guy at the front desk was a rude jerk, and our money did not get us what we were promised.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.