Unfortunately all of the decent (=expensive) hotels in Carlsbad were fully booked by the time I arrived - one of them pointed me towards this hotel as one of the only ones with availability, so I gamely hopped back in the car thinking "well, the name sounds promising and the price is a lot more reasonable than most of the hotels in this town..."

You know it's bad when the front desk themselves hands you the key to a room before taking down any of your personal information and suggests you check it out first because "some people decide not to stay here after they see the rooms."

(Actually, on that note, I have to admit the honest service may be the one positive about this hotel.)

Sure enough, I only got about two steps inside the room (which was a bit of an adventure itself since neither the main light switch nor the bare-bulb floor lamp without no lampshade plugged in also just inside the door functioned) before turning on my heels and jumping back on my iPhone to find ANY possible alternative, at any cost. Lesson learned: unfortunately Carlsbad is remote so the acceptable hotels can charge an arm and a leg for a room that in any other city would be $50 cheaper. See my other reviews for a better option for the Caverns.

In the35 years in staying in hotels, this is one of the nastiest places I have ever had to stay. I actually went to Walmart and bought sheets and a clean pillow, My sons chicken pen is cleaner than this place. DO NOT STAY HERE. NASTY, NASTY, NASTY.

I have been in the travel industry for 21 years and have NEVER come across a hotel so horrible. Bed sheets are filthy with pubic hairs, standing bbqs all over the place, looks like a homeless hotel. Not to mention I was overcharged on the taxes and charged for two nights instead of one to the tune of $170.00. One night room rate WITH taxes should had been $69.62. AND he charged my card at time of check IN not out. Under no circumstances should this hotel be standing. it should be condemned.

So my mom booked this hotel for us without reading the reviews even though I told her the reviews for this place was bad. We were looking for a place with a working pool. The saving grace for us was that the pool did not work. Thankfully we did not have to stay there. We did not get checked in, but from what I saw of the lobby I agree with all of the reviews. The smell was horrible, there were ceiling tiles tucked away in a corner. Lots of junk everywhere just in the lobby, and of course the pool did not work. Do not stay here if you can help it.