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“Nasty” 1 of 5 stars
Review of Executive Suites & Hotel

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Executive Suites & Hotel
601 S. Canal, Carlsbad, NM 88220   |  
Hotel amenities
Ranked #15 of 15 hotels in Carlsbad
Paris, Texas
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
“Nasty”
1 of 5 stars Reviewed July 17, 2012

So my mom booked this hotel for us without reading the reviews even though I told her the reviews for this place was bad. We were looking for a place with a working pool. The saving grace for us was that the pool did not work. Thankfully we did not have to stay there. We did not get checked in, but from what I saw of the lobby I agree with all of the reviews. The smell was horrible, there were ceiling tiles tucked away in a corner. Lots of junk everywhere just in the lobby, and of course the pool did not work. Do not stay here if you can help it.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 people have reviewed this hotel

Traveler rating
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    3
    6
    57
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
Phoenix, Arizona
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 26, 2012

Heed ALL the warnings you read about this place. It is absolutely true. In no way is there any luxury at this dump as advertised on their sign. First and foremost, the other reviews are correct and the guy at the desk confirmed they cater to the oil field workers and are always full. What does that tell you?
I was just there at the beginning of the last week of June 2012 for one night just passing through town. The A/C did not work in the lobby, they were also storing some kind of building materials in the lobby next to the stairwell that went upstairs to some kind of room but I wasn't going to find out what it looked like. Although I know how it works and how its used, the guy at the desk told me how to open the front door of the room because it was not working properly. Hmmm. Should have went another place just then!! When opening the door, as stated in other posts, the front door latch was broken, after searching as to why the lights in the room did not work it was because they were all unplugged and one outlet was actually coming out of the wall. The carpet is absolutely dirty and gross! DO NOT TAKE YOUR SHOES OFF when walking around inside the room! All the bed lined is worn as are the bathroom towels. Thread thin, dirty with holes in them. No drain stoppers in sink or tub. Its obvious there have been leaks in the bathroom with 3 wooden covers screwed to the walls in various places where repairs have been made. There was even a large hole around the bathtub water shutoff valve. There were no places to hang your towels because its obvious the towel bars either fell off or were stolen and certainly not replaced. The recessed light cover above the sink was falling down and very dirty! After all this there was no way in hell I would see what was served at the continental breakfast. Runaway and don't stay there!!!

Room Tip: There cannot be any good rooms. Pay a little more and stay elsewhere!!!
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  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Carlsbad hotels

Lyons, Colorado
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 25, 2012

The room was not clean. The bedding was dirty. The sink and tub did not have stoppers in the drains to hold water. The drains all had hair visible in them. The towels were thread bare and had holes in them. The wash cloths looked like they had been used to clean an old car engine and then washed without bleach. The TV worked, but the service was so poor that you spent most of you time watching it reload until in frustration you turned it off. The mirror was off the wall and on the floor. If you have any standards at all, you will not find this hotel acceptable.

Room Tip: Choose another hotel
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  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 23, 2012 via mobile

I called to make a personal reservation at 12 noon prior to our arrival, and when i arrived to check in at 7 pm, the motel
Clerk said only suites were available. Just 1 min prior to my arrival the clerk gave a last min basic room to a man , saying the room would be ready in 15 mins . When i asked why i called to reserve a room i was told a basic room
Non smoking would be available now only a 160 suite was available the clerk said it was because i was late checking in. It was 7pm in evening. I originally told clerk 9 pm. She flat out lied and said i did not tell her. Then she said she would get a room the a another clerk said he would give me a room and torn up my form. All this why he let his young sons laugh at the situation. In general they were unprofessional and RUDE. Now i know why they were the last on 12 hotels in town to have rooms.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed May 11, 2012

This property may look OK from the outside, but forget it. Filthy and not maintained.

  • Stayed May 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 25, 2012 via mobile

I checked the sheets as always. And there was poop stains on the sheets from whoever stayed before me. The floor of the bathroom had pubic hairs covering the floor and tub. I will try to add pictures of.the sheets.to.this website.

  • Stayed March 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 19, 2012 via mobile

If you are looking for a cheap place to rest along the way, DO NOT STAY HERE!!! Please heed the warning. If you stay here, you'll be on TripAdvisor immediately trying to save humanity from this hell hole!

1. The sign out front advertises luxury. It's obviously not luxurious, and one can clearly see that from the exterior of the hotel but still...

2. The owners/managers were very friendly, so we were pleased when we were checking in. However, I believe they must be trying to divert your attention from the crappiness of the accommodations and their awful customer service. Read on for details.

3. They also advertise free wi-fi on their signage. However, they provided a non-working password. The network they provided did not exist. When I walked to the lobby for a correct network and password, they told me to get on a neighboring unsecured/unlocked network - one that evidently did not belong to the hotel and had a weak signal. The husband wouldn't even get up to assist...his wife just yelled at him from around the corner, and he yelled back. They probably got their Internet cut off and are trying to exploit their neighbors' working Internet.

4. Again, they advertise free breakfast on the sign out front. There is also a sign in the lobby advertising the same. There was no such thing. Not even free coffee.

5. We rented two double rooms because we have five children. The key would not work for one of the rooms, so all seven of us waited in one room while we walked back and forth to the lobby FIVE TIMES asking for them to fix the problem. The first time, they gave us a new key. After that key didn't work, we walked over again and they said they would send someone over. When they never showed up, we went back again, and they were like, "your rooms are connected, you should be able to get in to the other room through the room that is open." I told them we couldn't get in through the interior door until they let us in the other room to unlock it. Duh. We FINALLY got them to get their lazy butts over to the room to open the door.

6. When our 11 year old accidentally shut the interior door, thereby locking us out of the other room, they sort of got into us for making them come back to open it. They never gave us a working key. They just put the burden on us to make sure we didn't close that interior door!!

7. We had two microwaves in our room. One sat directly on the floor. Our children had a coffee maker in their room; we did not have one. Not a big deal really; I just thought it was weird.

8. When we were checking in, we indicated we were all starving and craving Mexican food reallly bad. The owner/manager recommended a Mexican restaurant right next door that he assured was the very best. We were so excited to be heading to a much anticipated Mexican meal as we walked over. It was closed, so we spent an hour driving around town looking for a place to eat. The guy failed to tell us that ALL the Mexican restaurants in Carlsbad are closed on Sundays and Mondays. Again, not a big deal, but he was about 0 for 10 right around the time we got that news, so I decided to put it up here.

Don't count on a restaurant recommendation from this place, and DEAR GOD, don't expect a good hotel experience!!

  • Stayed March 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Executive Suites & Hotel

Address: 601 S. Canal, Carlsbad, NM 88220
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 15 hotels in Carlsbad
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Executive Suites And Hotel
Marriott Execustay Carlsbad
Executive Hotel Carlsbad

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