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“Very Good Choice in Carlsbad” 4 of 5 stars
Review of Hampton Inn & Suites Carlsbad

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Hampton Inn & Suites Carlsbad
2.5 of 5 Hotel   |   120 Esperanza Circle, Carlsbad, NM 88220   |  
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Hotel amenities
Special Offer
FREE Caverns Admission
Ranked #1 of 15 hotels in Carlsbad
GreenLeadersBronze level
Texas
Top Contributor
76 reviews 76 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
75 helpful votes 75 helpful votes
“Very Good Choice in Carlsbad”
4 of 5 stars Reviewed July 26, 2013

We recently took our grandson to Carlsbad Caverns and spent one night at the Hampton Inn based on Trip Advisor reviews. I have been to some good Hampton Inns and some not so good Hampton Inns but this one is the best Hampton Inn I have ever been to. It is modern, clean and well appointed. When we arrived we were warmly greeted. The gentleman behind the counter recognized that I am no longer a spring chicken and gave us the senior citizen rate on our room. He didn't have to do that. I made the reservation on line and didn't even know there was a senior rate available. Very thoughtful.

Our room was spacious with a very comfortable bed and it had a great shower. There is a large workout room and an indoor pool with a hot tub. The hot breakfast was included in the price of the room and it was very well done. The location is great for a trip to the Caverns and it is close to the downtown area. There are restaurants within walking distance. I can highly recommend this hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, July 29, 2013
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for all the kind words regarding our hotel staff service, hotel accommodations, cleanliness and amenities. We try to ensure every guest has a great experience while at our hotel and we are thrilled to hear our staff was able to do that during your stay. Your kind words regarding our hotel are truly appreciated and we look forward to being your host on future trips to the area. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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182 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2013

Rooms was very nice and clean. Pool was perfect to cool off with how hot it was outside. Staff was very friendly and helpful. Breakfast was included and delicious. Overall a great place to stay and considerably close to the caverns.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, July 22, 2013
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for the kind words regarding the hotel cleanliness, breakfast, staff service, location and hotel amenities. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 18, 2013

The hotel was over priced, and under staffed. They were behind on the breakfast bar, delaying the start of a meeting with important clients. If this would have been known ahead of schedule other accomidations could have been made.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, July 22, 2013
Thank you for taking the time to review our hotel. We apologize for the issues you had with our breakfast schedule. Our breakfast is served daily from 6AM to 10AM local time. Our staff makes every effort to ensure that all items are prepared and ready for guests during these times. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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dallas, United States
1 review
5 of 5 stars Reviewed July 18, 2013

Best accommodations in Carlsbad, New Mexico. Close to everything, clean and well run. Air conditioning works beautifully. Appears to be brand new. Excellent staff that will go out of their way to be helpful.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, July 22, 2013
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for all the kind words regarding our hotel staff service and hotel accommodations. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 15, 2013

Upon arrival were greeted. Only had to give them our name and immediately got our key and were done. The hotel is clean and nicely decorated. The swimming pool had to much chlorine but the children enjoyed the relief of the cool water. It is a bit far from the Carlsbad Caverns. Difficult to find a place to eat since there aren't many options. All in all the Inn is friendly and accommodating.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, July 16, 2013
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for the kind words regarding hotel cleanliness and staff service. We apologize for the issues with the pool. Our records indicate all levels were within the required guidelines per State regulations. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2013

The hotel sits back from the road. The room was very clean. I had a long day. It was nice to be able to walk to the Chili's for dinner. Hotel is on the south side of downtown. It was very, very busy from 5:00-8:00 pm.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, July 16, 2013
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for the kind words regarding the hotel cleanliness and are glad to hear our hotel location was to your liking. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merkel, United States
1 review
5 of 5 stars Reviewed July 13, 2013

Hotel staff was friendly and helpful. Breakfast was delicious and the dining room was clean. Our room was clean and cool, no funny smells. Located next to Walmart and Chili's. We would stay there again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, July 16, 2013
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for all the kind words regarding hotel staff service, breakfast taste and hotel cleanliness. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Carlsbad

Address: 120 Esperanza Circle, Carlsbad, NM 88220
Phone Number:
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 hotels in Carlsbad
Price Range (Based on Average Rates): $$$$
Hotel Class:2.5 star — Hampton Inn & Suites Carlsbad 2.5*
Reservation Options:
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Also Known As:
Hampton Inn And Suites
Hampton Hotel Carlsbad

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