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“Nice and convenient” 5 of 5 stars
Review of Hampton Inn & Suites Carlsbad

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Hampton Inn & Suites Carlsbad
2.5 of 5 Hotel   |   120 Esperanza Circle, Carlsbad, NM 88220   |  
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Earn 2X HHonors Points
Ranked #1 of 19 Hotels in Carlsbad
Certificate of Excellence 2014
GreenLeadersBronze level
Coral Springs, Florida
Top Contributor
78 reviews 78 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
“Nice and convenient”
5 of 5 stars Reviewed October 19, 2012

I was very happy with this Hampton Inn. Even with all the blue collar workers, presumably oil, the Inn was quiet, kept clean. The front desk was friendly. The breakfast workers were superb. The location was convenient. The room was extremely comfortable and well cared for.

Room Tip: Any room will fit the bill.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, October 22, 2012
Thank you for taking the time to review our hotel. We appreciate all the kind words regarding our hotel and staff. We are glad to hear your stay with us was an enjoyable one and we appreciate your business. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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211 reviews from our community

Traveler rating
    117
    60
    21
    11
    2
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92
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Dallas, TX
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 18, 2012 via mobile

I am a HH Diamond member and have been to many Hampton Inns over the years. This one is by far one of the nicest. Considering your options in Carlsbad NM I would stay here or at the Trinity Hotel. The only issue I have with this hotel is that it is way over priced for a Hampton Inn in the middle of the desert. If you can handle the price this is the place to stay.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, October 22, 2012
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. Thank you for your loyalty to Hilton hotels and for being a Diamond Hilton Honors member. We understand you had a concern with price, our current pricing at this location is based on current market conditions in Carlsbad, NM and as market conditions in our area change our pricing will change accordingly. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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Antwerpen, Belgium
Top Contributor
69 reviews 69 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 15, 2012

This is a very nice and beautiful hotel.Very nice lobby and breakfast area.
Room is one of the nicest we've seen this trip.
Bathroom also very nice ,clean and with a great showerhead.
The swimming pool and Spa were also great and clean.
This is a return hotel for us.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, October 17, 2012
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We look forward to being your host on future trips to Carlsbad, NM. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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Tarzana, Ca.
Top Contributor
61 reviews 61 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 29, 2012

This is not the least expensive hotel in the area but it is deserving of the #1 status on Trip Advisor which is why we selected to stay here. The room was awesome, clean, comfortable, new and very nice. It had tons of electrical outlets so could plug in EVERYTHING! The front desk staff were as nice as they could be and upon arrival gave us water and snacks! After a long, wonderful day at Carlsbad Caverns this was just perfect! Thank you!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, October 1, 2012
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our hotel and our accommodations were to your liking. We appreciate your business and look forward to being your host on future trips to Carlsbad, NM. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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San Jose, California
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 7, 2012

I picked this hotel from Tripadvisor ratings as one of the top hotels to stay in at Carlsbad. It is centrally located and very new looking (they said it was built in the last year or so). There is a Walmart next door and a mini strip mall too. We stayed on the 4th floor and overall it was a great stay. The staff went OVER THE TOP to make sure we were happy - they left a voicemail asking if we had any issues, the front desk has prominent signs of the 100% guarantee - don't like it - don't pay. I'm sure some people will take unfair advantage of that, but it was there.

The best part was the free breakfast - great selection and the dining area was 1st class - the high quality marble trim, seating, LCD TVs. You may as well have been in a nice restaurant and not just the modest breakfast rooms like seen at so many other restaurants. The breakfast staff person was very diligent about keeping things clean and well stocked.

The front desk folks were very friendly and helpful with the Carlsbad Cavern visit info.

Overall, a very nice experience for our 1st time in Carlsbad, New Mexico. Highly recommended.

Room Tip: Hotel is set back from the main road, so most rooms should be OK sound-wise.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, September 7, 2012
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel and staff. We are happy to hear we were able to make your first stay in Carlsbad, NM a memorable one. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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Prague, Czech Republic
Top Contributor
130 reviews 130 reviews
51 hotel reviews
Reviews in 52 cities Reviews in 52 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed September 1, 2012

The hotel seems to be pretty new which makes him above average Hampton Inn. I have already experienced larger rooms in Hampton Inn but the size of the room was decent, the room and hotel public areas were very clean and everything in the room was in a good working condition. Internet access is worth mentioning because compared with many other Hampton Inns it provides very good bandwidth both downlink and uplink) and there is both wired and wireless access in the room.
The breakfast is typical for Hampton Inns ... I would not say exceptional but still very good.
All in all I can recommend it as a place to stay when visiting Carlsbad Caverns or Gaudalupe Mountains national parks.
There may be cheaper hotels in Carlsbad but I think Hampton Inn is a good value when I take into consideration the rates they charge and the quality of accomodation.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, September 5, 2012
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for all the kind words regarding the hotel. Our corporate team is working on updating and improving the breakfast and once these changes and new products come available to us, we will make the change. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
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Southern California
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 9, 2012

We stayed here for two nights in mid June when we were visiting the Caverns. This is probably the nicest hotel in town. I do think it was somewhat expensive for the area though. The room was clean and comfortable. The staff was very friendly and helpful. Just about everyone knew your name when you came into the lobby, including the girls who worked in the breakfast room. Breakfast was nice with a large variety of food and drink. A nice extra touch was the little boxes of breath mints for the guests. There is also a coin operated laundry room for the guests (loved that). If you don't mind spending the extra money, I suggest you stay at this hotel. I do wish there was more for the traveler to do in town though.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, September 7, 2012
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay with us and we appreciate your business. Thank you for all the kind words regarding our staff and hotel. If you have any other questions, comments or concerns regarding your stay, please contact me at 575-725-5700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Carlsbad

Address: 120 Esperanza Circle, Carlsbad, NM 88220
Phone Number:
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Hampton Inn & Suites Carlsbad 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hampton Inn And Suites
Hampton Hotel Carlsbad

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