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“Great Stay near the Carlsbad Caverns” 5 of 5 stars
Review of Hampton Inn & Suites Carlsbad

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Hampton Inn & Suites Carlsbad
2.5 of 5 Hotel   |   120 Esperanza Circle, Carlsbad, NM 88220   |  
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Ranked #1 of 17 Hotels in Carlsbad
GreenLeadersBronze level
San Diego
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great Stay near the Carlsbad Caverns”
5 of 5 stars Reviewed March 29, 2011

A bit pricey but a great stay. The room was very clean and comfortable. We visited the Carlsbad Caverns the next morning which is about a half hour drive.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, April 1, 2011
Thank you for your kind words. We are pleased to hear that your stay with us was enjoyable. As always we appreciate your business and look forward to serving you on future visits to Carlsbad, NM.
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195 reviews from our community

Traveler rating
    109
    54
    19
    11
    2
See reviews for
85
55
4
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Portland, Michigan
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 21, 2011

We were on a cross country journey and had made it a practice to stay in Hampton Inns whenever possible. This hotel was by far the most impressive. It was a newer hotel -I think it had only been open for about 4 months. Staff was friendly and helpful, room was very tastefully decorated and comfortable, nice fitness room, and good (free) breakfast. We stayed two nights. It was probably a bit more pricey than other hotels in town, but in my opinion, worth the extra. There are several restaurants nearby -- we ate both nights at Chili's only because it was next door and we could walk there.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, March 24, 2011
Thank you so much for the kind words. We are excited to hear that you enjoyed your stay at the hotel. We appreciate your loyalty towards Hampton Inn and appreciate your patronage at our hotel. We strive to ensure all guests enjoy their stay while at our hotel and as always we look forward to being your host on future trips to this area.
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ontario
Top Contributor
71 reviews 71 reviews
31 hotel reviews
Reviews in 49 cities Reviews in 49 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 15, 2011

This is a new Hampton and everything looks great. Clean rooms, good breakfast, etc... Handy to the Carlsbad Caverns which were awesome.

Would definitely go again

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, March 24, 2011
Thank you so much for the kind words. We are excited to hear that you enjoyed your stay at the hotel. We strive to make sure all guests enjoy their stay while at our hotel. We hope to see you again on future trips to Carlsbad.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpine, Texas
Top Contributor
212 reviews 212 reviews
62 hotel reviews
Reviews in 69 cities Reviews in 69 cities
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed February 21, 2011

We were recently passing through Carlsbad on our way home and needed a place to stay for one night. We were not overly impressed with our choices and found this newly opened Hampton Inn on the south end of town. As it was new, everything was fresh and appealing. The rooms were nicely appointed and had a mini fridge, microwave and in-room coffee. The beds were nice and comfortable. The breakfast was great and done well. The employees were nice and many greeted us as we made our way around the place. It is located next door to Wal Mart and behind Chilis, so one can walk to a local eatery. Our only disappointments would be that the bathroom floor and tub were not clean. There were way too many long hairs on the floor. (As it was late we did not seek a room change, but cleaned it and disinfected it ourselves). Also, we had hoped for a better rate. Even though we are current AAA members as well as we qualify for the government rate, we felt the rate we paid was much too high for Carlsbad. (We recently stayed at two other new Hamptons in Texas and both honored the current per diem rate). On our next visit we will likely shop around for a better rate. We saw other new hotels under construction. We were just too tired to keep on looking that night.

  • Stayed February 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, February 22, 2011
Thank you for taking the time to write a review of your recent stay at Hampton Inn & Suites. Your comments are greatly appreciated. I have informed the appropriate departments regarding the cleanliness issues with your stay. We always want to correct any issues a guest may have in our hotel immediately. In order to continually improve our service, rooms and amenities at our hotel, it is essential to hear from our guests. So, thank you for the constructive feedback as well as the kinds words on the staff. We truly do want every guest to have a memorable experience and we strive hard to ensure all guests know how much their patronage is appreciated. We hope to have you stay with us again on future trips to Carlsbad.
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Canada
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 9, 2011

My new favorite hotel in Carlsbad! Rooms are clean, staff are GREAT and the location is ideal!!

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, February 16, 2011
Thank you so much for the kind words. We are excited to hear that you enjoyed your stay at the hotel. We strive to make the guests stay pleasant and memorable. We hope to see you again on future trips to Carlsbad.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 13, 2010

I was pleased to choose the Hampton Inn, Carlsbad, NM.
The Hotel was recently open, and I had the feeling that I was the first guest to use that specific room. The staff is fantastic, always ready to help.
Perfect location to visit Carlsbad Caverns and Guadalupe Mountains National Parks.
Walmart is right beside and there is also a Chili's Restaurant steps away.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, December 20, 2010
Thank you so much for the kind words and the photos. We are thrilled that you enjoyed your stay at the hotel. We strive to make the guests stay pleasant and memorable. We hope to see you again on future trips to Carlsbad.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easton,MD
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 21, 2010 via mobile

all the other motels in Carlsbad are a sad state of affairs. They are ALL dirty. I have stayed in a few of them and they are all horrible. This motel is close enough to the my favorite tourist destination (guess), and I couldn't be happier. Maybe the other fleabags will follow this brand new hotels example!

  • Stayed November 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptoncnmnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, November 26, 2010
Thank you for your review. We look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Carlsbad

Address: 120 Esperanza Circle, Carlsbad, NM 88220
Phone Number:
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Carlsbad
Price Range (Based on Average Rates): $$$$
Hotel Class:2.5 star — Hampton Inn & Suites Carlsbad 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hampton Inn And Suites
Hampton Hotel Carlsbad

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