We stayed here based on the reviews we read here. It was a mistake. We stayed in a cottage "Sourwood". When we booked it I specifically asked about its proximity to other cottages as we wanted to have some privacy. We were told that there were other cottages around that could be seen but were not right next to ours. There map showed the same. What they don't tell you is that there are other cottages that are not part of their resort that sit right on top of you. We had no privacy at all!! We could hear the people next to us as if they were in our cottage with us. We thought we were staying at a private "inn and resort". We had no clue we were staying in a place that had other properties being rented out. I would not have stayed here had I been told about this as it added security issues to our stay. We also were told we would have wireless internet access. From the day we arrived there were problems. Every time I called the front desk to inquire about the problem..I was given a different answer "they were working on it".."It was working must have been just our cottage", "Just the cottages are having problems", "Someone was on their way out it fix" "It is working fine". My husband took his laptop to the office to try and use it there and it didn't work there either. I explained we needed access as my husband had some very private business matters to handle. They told us to go to the public bar in Season's and work from there. I explained he could not do that and that we would have to leave if we could not have internet access. I asked if we could move somewhere else that was not having problems and I was told they did not have anywhere else to move us. I was told I could leave but we would be charged for the entire stay. I requested to speak to the Manager. I left her a voice mail on Monday and I left Friday without ever receiving a phone call back. The beautiful grounds that were spoken about in other reviews were run down. ..Goats were escaping from the pen. You could barely see the chicken coup as it grass was overgrown. The "organic garden" was also a mess. I was later told by someone in the restaurant that the garden keeper had left. No garden tour ws offered during our stay. The lake grounds were pretty but full of duck poop and I was informed the lake was not clean enough to swim in. When we booked I also inquired about 4th of July festivities and was told they were having them there. During our stay I inquired about them again and was told they were not doing anything. The staff seemed to be as ill informed as the guest on onsite events as well as local attractions. They also had a could care less attitude. On a positive note, the cottage was clean and nicely decorated and Season's Restaurant had good food. However, my family I would have been better off renting a cabin on our own as this was no warm, fun, Inn. We ended up leaving early..without a refund or apology from the management. Since being home I have sent the management 2 emails regarding our dissatifaction but have not heard back from them. Maybe their internet is down.
- Official Description (provided by the hotel):
- Since the early 1900s-when a group of visionary gentleman from the South Carolina low-country founded Highland Lake Club-the land that now comprises Highland Lake Inn & Resort has been attracting visitors looking for rest, relaxation and recreation. Set amid 26 scenic wooded lakeside acres in Western North Carolina, perhaps no other destination in Western North Carolina combines an authentic mountain experience with such an array of amenities and services. Each season offers guests something special, something unique, which beckons exploration. Our guests enjoy full access to our on-site amenities that will satisfy or exceed the expectations your family, group, or significant other. We pride ourselves on a unique brand of service-that's both anticipatory and responsive-to make sure you and your company enjoy everything we have to offer. Our amenities include dining at our award-winning Season's Restaurant; exploring our 26 wooded-acres either on foot or riding our complimentary bikes; discovering the 40-acre lake by fishing from the dock (catch-and-release) or boating using our complimentary canoes, kayaks and paddleboats; staying outdoors enjoying our swimming pool (Memorial Day - Labor Day), volleyball, tennis, horseshoes and badminton; heading inside to our family game room for pool, ping pong and foosball; or, relaxing with an in-room massage. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Odigeo and Hotels.com so you can book your Highland Lake Inn & Resort Hendersonville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Highland Lake Hotel Flat Rock