We go to the outer banks every easter and this was the first bad experience. I found this hotel online and liked what I saw. The age and layout were nice. This is the type of hotel we normally like a little elderly and interesting. The problem wasn't the room but the assistant manager, the hotel was undergoing major renovations which was unavoidable but we were placed in a room just below a major renovation . It was pouring with rain so we bought lunch and went back to the hotel to watch t.v. and take a nap. When we entered the room the noise of the work upstairs was so loud it made it impossible to nap or watch t.v. or even talk to each other. My husband approached the sweet elderly lady at the desk, she called the Assistant Manager who informed us that she had posted an 81/2 x 11inch sign apologizing for the dust and noise. This sign was taped up at the hotel, no warning of it on the site we booked with. A little noise would have been fine, this was unbearable, my husband pointed out that if we were making this amount of noise next to other guests we would be asked to leave.. He suggested a move us or give us a discount, her response was we should go out for an hour in the rain till the work was completed. The work went on for three hours and I approached the Assistant manager. She was extremely rude and when I said it was impossible to stay in the room she asked what was impossible about it, she said that they had decided not to do this at night when people were sleeping. This was a Saturday afternoon the rates weren't cheap to begin with and we had a miserable time, with the noise and the animosity of the assistant manager. We also had trouble with the coffe maker which was broken and sprayed boiling water at us (room 507) We have never written a bad review of anything but felt compelled to write this as the management gave us no choice, and no options except that we should leave the room we paid for so they could continue their renovations in peace. An apology or an acknowledgement that this was a problem would have made all the difference. Total lack of customer service from the assistand manager. This wasn't up to the standard of a motel 8.
- Official Description (provided by the hotel):
- Discover the friendly atmosphere and relaxing pool facilities that make the Elizabethan Inn your perfect island destination on the Outer Banks of North Carolina. Whether you are planning a family adventure, group retreat or business trip — our comfort, convenience and affordable prices are sure to please. Centrally located in the heart of Roanoke Island, Elizabethan Inn is a year round resort with shaded grounds and country manor charm. Providing for the needs of visitors since 1954, the Inn offers a friendly atmosphere, year round indoor pool/gym facilities, and an excellent Authentic Italian Cuisine restaurant all on premises. For recreation and relaxation guests can enjoy an indoor heated pool, whirlpool, sauna, seasonal outdoor pool, and exercise room. Amenities include free wireless internet service, cable TV with HBO, and microwaves/refrigerators/coffee machines in all rooms. ... more less
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- Also Known As:
- Elizabethan Hotel Manteo