The female desk clerk was very polite and accommodating when we checked in at approximately 5:00 pm following an afternoon at the beach and driving in the hot weather after the malfunctioning of our car air-conditioning. As you can imagine, we were hot and sweaty and wanted to take a shower and cool down in our room. My wife went to the bathroom and found urine on both sides of the toilet seat! I immediately went downstairs to notify the desk clerk and she immediately apologized and gave us another room. After about an hour my wife went to the bathroom to take a shower, and noticed that there was not a shower curtain. We were both so tired and sweaty that we went ahead and washed off, rather than go through another room change. When we checked out the next morning, I asked to speak to the manager. The male desk clerk said the manager went to the hospital to address a medical issue and gave us her card. He made it clear that he was not the acting or assistant manager. It's interesting that although he said his name was "Raj" and was adamant that he was not the manager, a person named "Raj" responded to comments made on this web page. When I told Raj that I was very displeased with our stay at the Elizabethan he said that I could have asked for the problems to be corrected rather than expressing my displeasure. He got very emotional and animated and said that I couldn't "eat the meal and then not pay for it" but I had to repeatedly tell him that we were not asking for our money back and just wanted to let the management know that they did not even provide the most basic of services. He was not sympathetic to our problems and did not apologize for our discomfort at the Elizabethan and repeatedly said that the problems were ours because we did not immediately notify the front desk of our problems the second time and refused to take responsibility for any of the problems we had during our stay. He assured us that the manager would call us but, to this day, we haven't heard from anyone. We will not stay here the next time we come to Manteo and would not recommend this Inn to anyone.
- Official Description (provided by the hotel):
- Discover the friendly atmosphere and relaxing pool facilities that make the Elizabethan Inn your perfect island destination on the Outer Banks of North Carolina. Whether you are planning a family adventure, group retreat or business trip — our comfort, convenience and affordable prices are sure to please. Centrally located in the heart of Roanoke Island, Elizabethan Inn is a year round resort with shaded grounds and country manor charm. Providing for the needs of visitors since 1954, the Inn offers a friendly atmosphere, year round indoor pool/gym facilities, and an excellent Authentic Italian Cuisine restaurant all on premises. For recreation and relaxation guests can enjoy an indoor heated pool, whirlpool, sauna, seasonal outdoor pool, and exercise room. Amenities include free wireless internet service, cable TV with HBO, and microwaves/refrigerators/coffee machines in all rooms. ... more less
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- Also Known As:
- Elizabethan Hotel Manteo