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“Nice clean hotel, good location. Great value.” 4 of 5 stars
Review of BEST WESTERN Canyon de Chelly Inn

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BEST WESTERN Canyon de Chelly Inn
3.0 of 5 Hotel   |   100 Main Street, Chinle, AZ 86503   |  
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Ranked #1 of 2 Hotels in Chinle
Amsterdam, The Netherlands
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
“Nice clean hotel, good location. Great value.”
4 of 5 stars Reviewed August 19, 2013

The Motel is nicely located at the road to the canyon de Chelly. We had a great experience here: friendly, efficient staff, the pool was clean so the kids had a nice swim, the place was perfectly quiet (we had rooms on the second floor at the back of the hotel). The only thing I can think of is that our rooms were rather hot on entrance, though an approaching thunderstorm enabled us to clear the air in one minute. We were not so sure about the restaurant on the property (BW does not include breakfast), there was no menu outside and it was already too late (it closes at 9PM).

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review, August 22, 2013
Dear Guest from 'The Netherlands':

First of all, thank you for choosing to visit the Navajo Nation. Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We are pleased to hear that you enjoyed your accommodations and amenities and that your family had a great time. We always appreciate our guests feedback and it is important for us to know that our staff is friendly and efficient as they are trained to be. Sounds like you enjoyed the pool and that it was very clean. The restaurant does close at 9pm during the weekdays. We do offer a room rate inclusive of breakfast at the Junction Restaurant if the guest so chooses. We hope that you will visit us again some day and also recommend us to others. Thank you kindly for visiting us and thank you for your business. It is very much appreciated.

Warm regards,
Public Relations Manager
The Best Western Canyon de Chelly Employees
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606 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Scottsdale, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2013

The staff at this Best Western near the entrance to Canyon De Chelley are well trained and friendly. The hotel is clean and roomy. We were doing a road trip around Arizona, Utah and Colorado so it was nice to be able to park directly in front of our room. They offer in-room coffee and tea. There is a restaurant on the property that is good and has some of the traditional Navajo dishes. The service and food are good.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review, August 22, 2013
Dear Guest:

Thank you for taking the time to post a Trip Advisor review in regards to your stay at the Best Western Canyon de Chelly Inn as well as your feedback on your dining experience at the Junction Restaurant located on the property adjacent to the hotel. We first of all want to thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the amazing Canyon de Chelly National Monument area. We thank you for your feedback on our well trained and friendly staff and your nice comments in regards to your clean room. Our housekeeping staff works very hard and they greatly appreciate it when the guest notices their hard work to ensure that you have an extremely clean room. We appreciate you choosing to dine in our own Junction Restaurant and we are pleased to hear that you enjoyed the food and the good service. Thanks again. We truly appreciate your business and hope that you will recommend us to others. Our guests are extremely important to us and so is their feedback.

Warm regards,
Public Relations Manager
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Surprise, Arizona
Top Contributor
387 reviews 387 reviews
31 hotel reviews
Reviews in 88 cities Reviews in 88 cities
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed August 15, 2013

Checked in at the front desk a bit early not expecting to get a room yet, but Pearl accommodated us with a room according to our reservation request. top floor, king.She was very welcoming and friendly always smiling and very helpful.The room is very clean and decorated nicely which appeared newly completed. The bathroom a bit small however, very clean and newly decorated. They do not have a fan in the bathroom but that was ok, there is a window to open. The air conditioner is new with a digital display and worked well. The king room was spacious with a microwave and frig and desk. Comfy bed and pillows.The indoor pool looked nice however it is closed for maintainence.There is a nice mini gift shop in the lobby.They have 2 buildings that are 2 levels walk up and enter from the outside. Plenty of parking and about 2 miles to the Canyon De Chelly entrance. The Junction Restaurant is on the BW property and good homemade food sit down get waited on and very convenient.(separate review submitted for The Junction) You will not get a breakfast staying at this BW so you can go to the Junction to eat your meals seeing that there is not a big selection of places in Chinle. This is 1 of 2 sit down get waited on places.For the price we paid for the room it would have been nice to at least get a coupon for maybe 1 free meal with the purchase of a meal.seeing that we and most guests ate dinner and breakfast there.

Room Tip: If you don't mind walking up a flight of outdoor stairs ask for the top second level
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review, August 18, 2013
Dear Best Western Guest:

We thank you very much for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We thank you for your kind and positive feedback in regards to our friendly and helpful front desk staff and overall customer service. We also thank you for your positive feedback in regards to your room accommodations. We are pleased you enjoyed your room. Our maintenance and housekeeping staff does work hard every day to ensure that our guests have the cleanest and most well maintained rooms as they so deserve. We are very pleased that you enjoyed your stay and accommodations and also enjoyed eating at our own Junction Restaurant located on the property and right next door. We appreciate and thank you for your business and hope that you will recommend us to others. The Best Western Canyon de Chelly Inn does offer a rate with breakfast and without. We do have many guests that leave really early and prefer to eat breakfast on the road at another location as they may be on an early tour out so therefore, we offer the option. You had chosen the rate without breakfast. Also, the rate may seem higher to you as the Navajo Nation has us collect a NN Sales Tax, a Navajo Nation Lodger's Tax and an Arizona State sales Tax so these taxes added on may to some people make the room rate appear higher. Again, we do appreciate your business and great feedback. Please recommend us to others.

Best regards,
Public Relations Director
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Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 9, 2013

Given how small Chinle is, I wasn't sure what to expect but was pleasantly surprised by this hotel. The building is older but has been well maintained and the bathrooms have been recently renovated. The rooms are quite spacious and bedrooms well equipped. There is also decent wifi available.

There is a convenience store with a gas station and a Subway just next door, and a Burger King further down the road. We ate mostly at the Junction restaurant and enjoyed the friendly service and homestyle cooking.

Of the two rooms we booked, one had an unpleasant odor which became apparent over time. But this wasn't bad enough that we needed to change rooms.

Overall, it was a pleasant stay and I'd recommend this as a comfortable place to stay in Chinle.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review, August 10, 2013
Dear Canada Guest:

We thank you for choosing to stay at the Best Western Canyon De Chelly Inn while visiting the Canyon de Chelly National Monument area. Thank you for your feedback in regards to your stay. Your feedback is very much appreciated. Our guests are all very important to us. We are pleased that you enjoyed your stay & accommodations at the Best Western Canyon de Chelly Inn. Thank you for also visiting the Junction Restaurant next door. We are pleased that you enjoyed the home style cooking and friendly service. We thank you for your business and hope that you will recommend us to others.

Warm regards,
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
humboldt, california
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 24, 2013

Our family stayed here for 2 nights so we could explore Canyon de Chelly. It was a basic hotel room, and it was obvious that it was sort of old and needs to be updated. Had a refer in our room, had to pay extra to get a microwave and I guessed I missed that when making our reservations. They had a waterproof cover on the mattresses that made us very hot in bed and they could not be removed, so that was a bummer. They had security cameras on site that were observed in the lobby, the window could be opened but had plexiglass over the screen so really could not be opened at all, the small bathroom window had bars on it, and signs were posted about locking valuables up. I guess crime is a problem in Chinle. On site restaurant, Junction Restaurant, was good ... friendly service, great food, and it appeared that all the locals were eating there (which is always a good sign). The indoor pool and sauna area were also very clean and nice, and we were usually the only people in there. Conveniently located just outside Canyon de Chelly, this was a good place to stay. The young lady at the front desk was also very friendly and helpful.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review, July 27, 2013
Dear Best Western Guest from California:

Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while you were visiting the Canyon de Chelly National Monument. We thank you for your feedback and we really appreciate your business and choosing to stay with us for two days. We also thank you for your feedback. We do have refrigerators in our rooms for our guests to store beverages and other items of that nature. The rooms are not designed as an extended stay for cooking so therefore, we do include microwaves as we very rarely get a call for them but we do post that microwaves are available at an extra charge. In regards to the covering you are referring to on the beds, those are a special industry safety encasement covering on the mattress protecting the guest for cleanliness purposes that are industry standard however some hotels do not use them as they are expensive. Normally, we do not get any complaints but I do apologize if it was warm for you. All of the hotels in Chinle are older hotels and some were built on historic or sacred land and therefore structural remodeling is limited. In regards to the lower part of the building you stayed in, the bars over the bathroom window were part of the block design when it was built quite some time ago. The security system is for our front desk clerks and security to monitor the parking areas, restaurant and public areas. We do employ night time security as most hotels do. We thank you for your nice review of the Junction Restaurant located on our property, the friendly service and nice front desk girl as well as the compliment on our clean pool and sauna area. Our guests and their feedback is always very important to us. Thank you for your business and kind review. Please recommend us to others.

Warm regards,
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 22, 2013

My wife and stayed here for 6 nights and found the room very nice and spacious and especially clean. The staff were extremely friendly and the nicest place to stay in Chinle. The Junction Restaurant was a great place to eat in. Close to Canyon De Chelly and the center of town. We would stay again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review, July 27, 2013
Dear Best Western Guest:

Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We really appreciate that you stayed with us for 6 nights and thank you for your kind and positive feedback. We are pleased that you enjoyed the accommodations and found your room to be very clean and the staff friendly. We also thank you for your nice comments and positive feedback about your dining experiences at our own Junction Restaurant located next door to the Best Western. We very much appreciate your business! Our guests are very important to us. We hope that in the future you will visit us again and please recommend us to others. Thanks again.

Best regards,
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 21, 2013

The room was very clean and roomy. The staff were friendly and accommodating. The pillows and bed needs a little improvement. Good overall and would stay there again. They also have the Junction Restaurant on the premises and the food was very good.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review, July 22, 2013
Dear Guest:

We thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Our guests are very important to us and so is their feedback. Thank you for taking the time to complete the survey and post your comments in regards to your stay at our property. Thank you for letting us know that your room was clean and the staff friendly and helpful. We will also follow up on the pillows in your room. Thank you for letting us know. Thank you for also dining at the Junction Restaurant located next to the Best Western. We are pleased you enjoyed your food and service. Please recommend us to others and again, thank you for your business.

Best regards,
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Canyon de Chelly Inn

Address: 100 Main Street, Chinle, AZ 86503
Phone Number:
Location: United States > Arizona > Chinle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Chinle
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Canyon de Chelly Inn 3*
Number of rooms: 104
Official Description (provided by the hotel):
Stay at this 100% non-smoking Chinle, Arizona hotel located minutes away from the picturesque Canyon De Chelly National Monument, Hubbell Trading Post and Chuska Mountain. Situated only four miles from Northern Arizona's Canyon De Chelly National Monument, the BEST WESTERN Canyon De Chelly Inn provides guests with friendly customer service and comfortable accommodations for an affordable price. Each well-appointed guest room at this Chinle area hotel features cable satellite television with HBO® and high-speed Internet access. Begin each morning with a delicious meal at the Junction Restaurant, located onsite, before taking advantage of hotel amenities such as a newly remodeled indoor heated swimming pool and spa, steam room, and business center. The hotel also features an outdoor picnic area and meeting facilities accommodating up to 80 guests. Enjoy an afternoon Jeep tour of the Canyon De Chelly Monument, arranged by the hotel or visit the Hubbell Trading Post historic site for an insight into the history of the Navajo Nations area. Guest will also love a day of fun horseback riding through the scenic outdoors or hunting on Chuska Mountain, just a short distance from the hotel. Take a quick day trip from the hotel to visit the Four Corners, the Painted Desert and the Petrified Forest or enjoy local entertainment at the annual Central Navajo Nations Fair. Other nearby attractions include Tsaile Lake, Wheatfield Lake, The Hopi Reservation and Monument Valley. The friendly, helpful staff at the BEST WESTERN Canyon De Chelly Inn is ready to ensure a fun-filled memorable stay in Chinle, Arizona. Make a reservation today and save! The Junction is closed on all major U.S. Holidays. ... more   less 
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Also Known As:
Best Western Canyon De Chelly Hotel Chinle
Best Western Chinle
Chinle Best Western

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