The hotel itself is very nice and well maintained. It is located right outside the entrance to Canyon de Chelly, so close, in fact, that you can see the sign for the visitor center. This puts it outside of the town itself, which is a good thing. The only other "real" hotel in town is the Best Western near the highway and it looks like a good choice, also. The major difference is that the Holiday Inn is a hotel and the BW is a motel with outside entrances to the rooms. I'm not sure if there is a security problem in this area or not. We never felt unsafe and the few local people we encountered were friendly. The Holiday Inn's buildings have indoor corridors and you need your keycard to unlock the door to the corridor. We also saw a security guard in the parking lot, even during the day, so we felt fairly safe here.
The grounds are attractive and nicely landscaped. There is a pool in the center of the complex that looks good. The hotel was full the first night we were there and the pool was never overcrowded. Our room had a sliding glass door that opened onto the lawn around the pool area, which was pleasant.
The decor in the room is very dated, but in good condition. Everything was very clean in the room and all over the hotel. The carpet was clean and there was no mold in the shower. There was a refrigerator sitting on the floor in an odd place, but it was fine. The bath amenities provided were nice and housekeeping was prompt and friendly. Free wi-fi worked, but was slow. The room was very quiet due to the block walls separating the rooms and we never heard anyone walking above us or outside. We heard the usual slamming doors in the hallway, but nothing out of the ordinary.
The housekeeper we saw in the hall both mornings is the only person at this hotel who was at all friendly. She always said hello to us and seemed genuinely nice. That brings me to the unwelcoming feeling we got overall from this place. Everyone did their job, but they all acted like they'd rather be anywhere else but serving the guests. By the looks of this town, I personally would prefer to be here than elsewhere in the city, but maybe there is something exciting to do that I overlooked. The girl who checked us in was OK, not outstanding, but fine. She seemed to be the only one working the front desk who had any knack for customer service.
The hotel's restaurant is only open for breakfast and dinner. The hours posted did not match reality, so be sure to check the schedule. Breakfast was fine with the same Holiday Inn menu you'll find everywhere. Dinner was terrible! I don't know where the people who say the food is great here usually eat, but I don't think I've ever had such bland food in my life. The Navajo Taco tasted like wet air...no exaggeration...and the platter that features one of just about every Mexican item you can think of tasted like nothing at all. I don't think the kitchen owns a salt shaker let alone any other spices. All I can say in favor of the food is that it didn't make us sick and the portions were large. Service in the restaurant was friendly-ish, but many mistakes were made. I found it particularly off-putting that the staff was sitting at tables eating while the restaurant was still open. They'd get up to check on their customers and go back to their meal. It gave the impression that the guests were always bothering them. I saw managers doing the same thing, so this behavior is obviously OK with them. I've been in customer service most of my life and that kind of thing wouldn't fly if I was the boss. By the way, Platinum Club Rewards members get 10% off in the restaurant if you have your card or know the number.
I sort of thought at the time that maybe the stand-offish attitude was a cultural thing, but we stayed at a Navajo-owned and staffed hotel after this one and everyone there was beyond helpful and friendly. The people working at Church's Chicken up the street were very nice also, so it isn't like there aren't any customer service oriented people available.
Anyway, the hotel itself is fine. I'd probably stay here again if I find myself in Chinle again. To be honest though, I hope I don't.
- Official Description (provided by the hotel):
- Holiday Inn Canyon de Chelly hotel in Chinle, Arizona is located at the gateway to the Canyon de Chelly National Monument, the 2nd largest canyon in the United States! Just minutes from the canyon, you can tour the area with one of the local tour guides or you may do a self-guided tour of the canyon look-out points. The canyon has a total of 11 look-out points, all which have views of ancient ruins, petroglyphs, and pictographs. The hotel is a part of the historic Garcia's Trading Post located in the heart of the Navajo Nation Reservation. Enjoy a delicious meal in the Garcia's Restaurant which has a casual southwestern flavor. Or if you would rather enjoy a quiet and private meal, room service is available during regular restaurant hours. In our giftshop you can find beautiful Native American jewelry and southwestern works of art. For your convenience, vehicle tours into the canyon are available at the giftshop. At the end of the day, you can take a stroll through our beautiful courtyard or take a refreshing dip in our heated, outdoor pool(seasonal). ... more less
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- Also Known As:
- Holiday Inn Canyon De Chelly Hotel Chinle
- Holiday Inn Chinle
- Chinle Holiday Inn